Mike's Dive Store Reviews

4.7 Rating 1,597 Reviews
94 %
of reviewers recommend Mike's Dive Store
4.7
Based on 1,597 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Mike\'s Dive Store Reviews

About Mike's Dive Store:

Mike’s London Dive Store may have been established for more than thirty years but its history goes back much further than that. It’s founder, big Mike Calder, was the super-salesman at a dive store in Fulham Palace Road in West London. A local lad who was larger in life than in so many ways, he was so successful at serving divers with the equipment that suited their needs best that people beat a path to his door from all over the country.

Mike was a diver and he believed that if his customers were satisfied they’d return. He took the long view. He was eventually so successful that other dive shop owners even protested he was distorting the market.

It was inevitable that he would set up in business for himself and with the help of a local friend started selling dive equipment from a warehouse at Richmond’s waterside. Eventually he moved the business to the more accessible premises it is in today.

Mike was a giant of the UK’s diving industry in many more ways than one and all who knew him were shocked when he was suddenly taken from us long before his time, in 2009.

Still in his early teens, Scuba Steve started diving in the Sinai in 1989, in the days when Red Sea liveaboard operations were truly pioneering. He accompanied skipper Jan Ellingsen on Colona IV on a 1200 nautical mile trip down to the Sudan and learned to dive on the way. A few exciting encounters with grey reef sharks and he was hooked.

He worked alongside Mike and purchased Mike’s Dive Store when it became available. Mike’s son chose to sell to Steve because he could see that Steve had the same passion as his dad for scuba diving and was confident that he would carry on the tradition of good service and advice from a position of a wealth of knowledge very much as his dad had done.

Mike’s Dive Store is not about shifting boxes of product but having the patience to understand the particular needs and wishes of every one of its individual customers. That’s you!

There are very many aspects to the underwater world and Steve has seen most of them. He instils in his staff this philosophy to only sell the right tools for the job and many of the currently regular customers will tell you that it was Mike sold them their first set of diving equipment. Mike may have passed away but Mike’s Dive Store is alive and well, and Scuba Steve is carrying on the traditions that Mike established for it.

Visit Website

Phone:

2089946006

Email:

steve@mikesdivestore.com

Location:

113, Power Road, London
W4 5PY

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Anonymous
Anonymous  // 01/01/2019
I have no doubt that the equipment service was excellent. It's just that I was told my regulator was ready and would be sent back to me as soon as I paid, which I then did immediately, and it took two chaser phone calls and 8 days before it was sent back, arriving on the day I left for my dive trip! Unnecessary stress!
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Still waiting for half my order and have no notification when I will have it
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Hi there, mask strap is OK, but, unexpectedly too expensive! Also, you have spelled my name incorrectly.
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Very disappointed that the right kidney dump valve on my new Scubapro Bella BCD fell off under water and is unusable until replaced. Even more disappointed that it can’t get replaced unless I pay for a BCD service at Mikes. This “starts” at £45. It’s just a dump valve, guys! Come on!
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Good range, easy to use site but the return process is not as good as other online stores. You have to log on and generate an RMA, create your own postage label and cover the return postage cost. I probably wouldn't buy from them again because of this. The item's colour was very inaccurate hence the return, so I also would be wary of this in the future but appreciate this is likely the manufacturer's images, not Mike's Dive Store.
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Purchase, as always effortless at Mikes. Disappointed that I bought it at full price one day before the new shearwater peregrine was put on sale!
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Well made bit of kit but didn't fit my Sunnto Vyper. I assume there are slightly different models or the compass retractor is different to the computer retractor. Didn't bother returning as I'd thrown away the packaging.
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Unfortunately far too big for my dry boots once I was in the water
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The dive store seem to send you a lot of information surrounding a purchase. When I wrote to them requesting a refund, they weren't able to give it to me but they did write very long informative emails.
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This was ordered as a Christmas gift. Goods recieved but plastic packaging was totally destroyed/smashed up. No noticable damage to contents. Fitted to pony bottle via provided clamps and rubber strip. Fitted clamp to BCD strap. Seems to work well and easy to remove as needed
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I ordered the Tisa Freedom Ceos mask with corrective bi-focal lenses. Delivery was fairly quick however more care should have been taken in preparing the mask as the lenses had been fitted incorrectly. This resulted in the corrective parts being at the top of the mask instead of the bottom. Vinnie from Tusa customer care was very helpful and worked out that the lenses had been fitted with the right lens on the left side etc. rather than return the mask I changed the lenses to their correct location. More care should be taken with fitting and preparing such an important/expensive piece of kit.
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A great deal in the Black Friday sale, £122 for a Waterproof W50. Delivered the next day free. What could possibly go wrong? Very happy with it. Phoned Mikes's Dive Store to ask them to order in an inexpensive spare part for a dive torch. No interest at all in helping me. Which is the real Mikes's Dive Store? You take your pick.
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Excellent product. But very unhappy to come home to find it dumped on the front door step from Royal Mail. Needs delivery with receipt
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Product is great, just missleading on their delivery time. Even though the website says if you order on saturday, you will get it next working today. This is incorrect!! As there is not packing on the weekend you will get the item on the Tuesday not Monday. Disappointing as I paid extra for next working day.
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Can't review the masks since they have yet to be used.
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Very efficient service and very competitive! However! I didn’t like their marketing ploy after my latest purchase! As a constantly returning customer I would have thought I would get the best deal possible, oh no! When you purchase something and the deal is done a screen then flashes up saying order something else within 30 minutes to receive 10% off your next purchase! That’s annoying! My advice would be buy something cheap, knowing you’ll get 10 % off your next purchase and then get your more expensive items! I’ll certainly shop around a bit more in future!
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Fabulous Customer Service but have to pay for returns. Gloves didn't keep hands warm and accept I cannot return after using. Great company if you don't mind paying for returns which is a risk as not able to try before buying. I will be shopping where free returns exist and not here sadly.
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Good service but wasn't as impressed with the gloves!
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On this occasion wasn't too good the product turned up and wasn't working, spoke to a member of staff who went through a few things to get it working, we tried a few things like putting in the batteries in the opposite way but still nothing so it was sent back I am still waiting on the money to be refunded Best Regards David
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Normally good experience
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Mike's Dive Store is rated 4.7 based on 1,597 reviews