Very disappointed with Mike’s Dive Store. Prior to making my order, I called to check requirements and stock for a prescription mask and snorkel. By paying £10.98 for next day delivery, I was assured it would arrive before my holiday. In reality, it took over a week to arrive and I had to change my order as they did not have my specific item even in stock. No refund on delivery was offered, discount nor apology. During this time, my phone records show I called ten times and sent two emails. The onus seemed to be entirely upon me to follow up and coax my order along. Without these calls, the order would have certainly taken longer. £270 is a huge amount of money and this poor level of service was not what was expected after reading previous reviews. During my last call with Mike’s Dive Store on 18th August I was assured my complaint would be addressed. Two weeks later, I am still waiting. While I do not enjoy complaining, I do not want others to waste the huge amount of time and energy on something that should be so simple.