“They gave me used v bucks codes. Their customer service is very unhelpful . Don't trust them. They are scammers. We all know v bucks codes comes with hyphen. Look at what they sent me and are still refusing to solve the issue.”
“This is the 3rd time I have an issue in one month , 2 codes not working before but yesterday Christmas night I bought my son a 100 USD vbucks voucher and the code sent was a used code and did not work, and again like before they did nothing, no refund , nothing just excuses, imagine a kid losing his Christmas gift like this. I keep giving them chances after two unsolved issue but this time it's unbelievable.”
“I never got my gift card! They scammed me it's been 4 days now and they still ask me the same stuff every time after I showed them proof everytime they act like they don't see it I'm never using mtcgame again worst service I've ever gotten”
“Scam company. They make money by selling codes that sometimes do not work with a no refund policy. I lost 50 dollars USD with a card I cannot use. Their customer service exists only to say they have one and to ridicule anyone who requests a refund and says their policy is unfair. This is not a place to buy anything from. Beware!”
“Bought a gift card and it has been nothing but trouble. I double-checked everything, and even with the right region, it still didn't work. This has been the worst experience ever. It was my first time, and it will definitely be my last.”
“BEWARE FRAUD!
Takes your money, doesn’t deliver and ignore you in the support chat afterwards, I had to dispute the transaction with my bank to get my money back”
“I am very dissatisfied with the support service from MTCGame, specifically support representatives 86, 203, and 101. I bought Roblox Robux Instant on June 28, but I still haven't received my Robux. First, I chatted with support, then I chat and got service from support 86. They told me to stay online on the website for 15 minutes to receive the code, but I waited 2 hours with no response. Support 86 ended my chat and was replaced by support 203. They told me to wait 15 minutes for the code, but nothing happened. I stayed online for 40 minutes due to support 203.
Then, I was transferred to support 101, who also told me to wait. I stayed active on the website for 1 hour and 30 minutes, but nothing happened. Finally, my order was canceled by support 101 with a claim of an incorrect username and password. However, I was able to log in with the details I provided, proving they were correct.
In conclusion, MTCGame's support has wasted almost 3 days of my time.”
“deception
On the 28th, I couldn't make a purchase on the MTC website. The support chat provided me with a number, +44 7449 153276, for inquiries.
I contacted them and asked if I could make a purchase directly through them since I couldn't do it on the website. They agreed and sent me payment instructions. I trusted MTC and transferred 208 USD to them. After the transfer, they went silent, not reading or responding to my messages until today.
I hope you understand my situation.”
“scammers! didn't receive my code or my money back. Tried to contact they "support" but they don't do anything with it saying I was supposed to contact something else lmao never again”
“They are really a fraud ! I have pay 200$ and I don’t receive the code and no money back ! I contacted MTC game service and they say we will send to your bank refund because the 200$ out of the stack . And bank say the take the 200$ . Without I receive the code . They are Scammers !!!”
“I made a purchase from MTC Games for (Playstation PSN Card 1500 ZAR ZA. This was done on the 8th of June 2024 and to date their has not been fulfilled by them. They are neither sharing refund or planned date for the out of stock item to be delivered. I would not recommend buying anything from them.”
“scammers! didn't receive my code or my money back. Tried to contact they "support" but they don't do anything with it saying I was supposed to contact something else lmao never again”
“SCAM AND PHISHING SITE!
Takes money first, then trying to get personal info pretending to pass KYC verification (selfie with the card and photo ID).
No any response on request to refund my payment.
Will file a chargeback via my bank.”
“never buy from them. they are fraud. i bought netflix code from them in pakistan and it was invalid. upon asking the reason, they said it should be used in columbia instead of pakistan. they didn't mention anywhere at the time of selling it. fraud/scammers”
“I was scammed by this site for 5 euros. I purchased a premium currency top-up code. The code was worth 20 euros, and I paid 25 euros - even though the declared value of the code on the website was 25 euros. Somehow no one from Support can help. I send a ticket - they send me to the live chat and tell me to write a ticket there. According to the response from the site's support, I contacted Cabal support who stated that the code I purchased was only worth 20 euros and not 25 euros. Therefore, please send me the code 5 euros - 4000 eCoin for the Cabal Online game. Below I am attaching the content of report 215615 and screenshots. On April 12, 2024, I bought a code for 20,000. eCoins in MTCGAME. I received a code and when I try to make a payment using this code using the eCoin 25 euro - 20 thousand option, the message appears: "A valid payment amount is required to complete this transaction. Please make sure you have entered the correct details and try again. Otherwise, please contact our customer service for further assistance at help.xsolla.com. Error 1203". When I tried to solve this problem - I am sure that I choose the right website and the right payment. I restarted my computer and cleared my browser cache files. Solving the problem, I used the code and topped up my account with eCoin worth 16,000, which costs 20 euros. But it's still not 25 euros. And on the MTCGame website I paid 25 euros. It's as if 5 euros were missing from this code. Now when I try to top up my eCoin 4k account to receive the EUR 25 amount that I paid on MTCGame - it looks like there are no funds in the code I received. I contacted MTCGame support and they said it was your fault. I am attaching screenshots.”
