myBMI Reviews

Name: myBMI
Rating: 4.43

4.4 Rating 800 Reviews

84 %

of reviewers recommend myBMI

Company Reviews

Questions

Metrics

4.4

Based on 800 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

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Phone:

01695 213 142

Email:

admin@my-bmi.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order online - However trying to get my order delivered has been a constant nightmare They remove the Business name part on the delivery address every single time and it gets delivered to random companies on an industrial estate or returned back to them have complained about this so many times and they still continue to do it and it can days to track down where my item is and when I ring up to inform them it’s missing AGAIN I get the same reply we will tell the pharmacy - well people the pharmacy are clearly not listening !! This time the company it was delivered to opened it and put it somewhere for days and this is medication that is meant to be store on the fridge - so will it now be any good who know we’re BMI bothered as they already have my money not at all they are just going to tell the pharmacy ……….”

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Posted 1 year ago

“Poor service. Originally given wrong advice about payment. Then an error was made which resulted in my purchase not being actioned.”

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Posted 1 year ago

“I started this treatment on 22.04.22, had a look on BMI website for guidance on recipes, support etc. I posted a message, reported that I was having no effects as yet, and asked for guidance where to look on the BMI site for support and guidance, as we all know that its not just down to medication, even Saxenda offer online coaching etc. I was not rude or derogatory, just asking for guidance, yet my post was declined, please can you advise as to why?”

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Posted 2 years ago

Good morning Vanessa, Thank you for your feedback Is this regarding myBMI's Facebook Group? Your post was declined due to failure to reach the criteria, I can only apologse for any inconvenience this may have caused. Kind regards myBMI

Posted 2 years ago

“I am disappointed that I have had no response for my 2 requests asking if I am presently completing my Saxenda 3.0 if it is correct to progress to 7mg daily dose orally. I am travelling from 20th April and can not carry injections to be kept cool, so I have chosen oral tablets”

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Posted 2 years ago

Hello, Thank you for your feedback. I am so sorry to hear you did not receive a reply, we had a technical glitch with our emails which has now been rectified. Please accept my sincere apology for any inconvenience caused. Kind regards myBMI.

Posted 2 years ago

“Adviser forgot to order my tablets so delay in receiving them, even more so as I had to go to the post office to collect, I’m sure they could fit in envelope size packaging. Still figuring out how it all works as it says I started the programme in November yet only started today when I got the tablets. Let’s hope the results are better than the service I’ve had so far”

Helpful Report

Posted 2 years ago

Good afternoon, I am sorry to hear you are unhappy with our service. Unfortunately, we do not order the treatment on your behalf, this will need to be done via the website. I can only apologise for any confusion caused. A delay occurred with delivery due to the bank holiday over the Christmas period, this caused a slight delay with dispatch. Once again, I am sorry for any disruption this may have caused with your treatment. If you wish to discuss this further, please do not hesitate in popping us an email. Kind regards myBMI.

Posted 2 years ago

“You sent my products to the wrong address! I made sure my home address was the chosen one but you sent it to my work address and I’m worried about how long it was out of the fridge.”

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Posted 2 years ago

Good afternoon Naomi, Thank you for your feedback. I am sorry to hear your treatment went to your work address. From looking into your complaint, you have selected your work address as your delivery address at the checkout. I can only apologise for any inconvenience caused by this. Your pen is safe to use out of the fridge for 56 days, so please do not worry! If you need further help, please do not hesitate to contact our customer care team at support@my-bmi.co.uk Kind regards, myBMI

Posted 2 years ago

“Info not read properly and no option to increase dose”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you for your feedback. I am sorry to hear you are unhappy with our service, how can we put this right for you? Regarding the increasing dose, we have now fixed this issue. I can only apologise for the time it has taken. It took a little longer than expected. We are more than happy to listen to your concerns if you want to email us? Kind regards myBMI.

Posted 2 years ago

myBMI is rated 4.4 based on 800 reviews