myBMI Reviews

Name: myBMI
Rating: 4.43

4.4 Rating 800 Reviews

84 %

of reviewers recommend myBMI

Company Reviews

Questions

Metrics

4.4

Based on 800 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

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Phone:

01695 213 142

Email:

admin@my-bmi.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service order on Friday received my pen Monday morning”

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Posted 6 months ago

“You kept me informed about my order, apart from the delivery date.”

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Posted 6 months ago

“Clear instructions on use , helpful when doing the application , easy contact for help”

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Posted 7 months ago

“Purchased from the company a few times now. Last time wanted to increase dose. Ignored that request on consultation and phone lines down saying constant staff training. Otherwise good service”

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Posted 7 months ago

“This is a great roduct and the only reason I haven't given it 5 stars is they have been put of th 1.5mg dose for a while. The 1mg does isn't having quite the same effect now and I would like to increase up to 2mg. Without ordering the 1.5mg it will not allow me to order the 2mg.”

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Posted 7 months ago

“Prompt assessment and delivery, however, delivery was not signed for and left outside”

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Posted 7 months ago

“I found the consultation straight forward and easy to use. There were some questions which I answered and replies from the team were quick. I have just started using BMI and hope this support and good communication continue.”

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Posted 8 months ago

“Have been a customer for 2 years and the treatment has been life changing really. Lost weight I've been yo-yoing around for years, without feeling starved and miserable and then moved to trying to maintain it. It was pretty brilliant, with fast review of your consultation and dispatch via Royal Mail 24hr delivery. Meds are pretty well packaged in wool with an ice pack and enough needles. Whenever I had an issue, customer service staff were excellent. Unfortunately, the global shortage has made everything more difficult. The prices are now pretty jaw dropping, and they are struggling with stock, so I'll have to start weaning off - what used to be £200 is now £400. It's a shame they didn't limit new sign-ups so that existing clients could be cared for. The other issue I've had is that you can only hope they might be able to deliver on a day that suits you. I think for that price, with a refrigerated medication, it should be easy to pick a day and part of the process. I've also had times when I got no dispatch or delivery notification and was just lucky to get the package in time. Some tweaking could make it perfect, but overall was a big fan and it's a shame that it's become uneconomical. Hope they can sort the issues or I can find somewhere else.”

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Posted 8 months ago

“Great staff who were extremely helpful in re-arranging my order around my holiday. Would have scored 5 but not being about to book a delivery slot for a refrigerated package makes this unnecessarily anxiety inducing. But your staff are fab. And using Royal Mail is good as at least you can track easily”

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Posted 8 months ago

Hello, Thank you so much for the 4 star rating of myBMI! We truly appreciate your custom and it's wonderful to hear that our staff have been great assistance to you. We are sorry that we could not book a delivery slot for your refrigerated package, and apologize for any anxiety this may have caused. We value customers such as yourself and thank you for taking the time to share your feedback with us. Kind regards myBMI

Posted 8 months ago

“Hi, I found myBMI very professional, and thorough and the communication is very efficient, as they respond straight back with any questions, you may have very promptly. I would highly recommend them to everyone.”

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Posted 9 months ago

Hi Vonettea, Thank you so much for your 4 star rating of myBMI! I really appreciate it. I'm so glad to hear that you find myBMI very professional, thorough, and that the communication is efficient. It's wonderful that you are a repeat customer too; thanks for your loyalty and support. Kind regards myBMI

Posted 8 months ago

“Received item which was very well packaged”

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Posted 9 months ago

Hello, Thank you, Alison, for your 4-star rating of myBMI! I'm glad that you also received your item in perfect packaging. I appreciate your feedback! Kind regards myBMI

Posted 8 months ago

“Flawless service”

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Posted 9 months ago

“Consultation was accepted really quickly and item dispatched the day after - also came with sharps bin etc which I didn't get from another supplier. Only issue was I did email them to cancel and they never responded but this was as I had read bad reviews and I was pleasantly surprised so glad they didn't cancel.”

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Posted 9 months ago

“Fast service. Fast dealing with health queries. Couldn’t ask for more.”

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Posted 9 months ago

“The equipment came very timely and was easy to use - I do not know how my dose was calculated but I think it is too little as I do not feel any effect”

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Posted 9 months ago

“Consultation and service all Smooth, and quick responses. However it’s problematic with products that need to be kept cool for delivery by Royal Mail, it was 3 days later when I received the parcel by which time the medication was no longer kept in cool conditions. Might be worth considering a different method of delivery”

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Posted 9 months ago

Hello Thank you for your 4 star rating of myBMI! We value your loyalty and are grateful for your continuing support. We understand your concern with products that need to be kept cool for delivery, and we appreciate you bringing this to our attention. We are always looking for ways to improve our service and ensure that our customers get the best experience possible. Thank you again for your important feedback! Kind regards myBMI

Posted 9 months ago

“Good and prompt service with clear explanation of medication and instructions”

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Posted 10 months ago

Hello, Thank you so much for your 4 star rating of myBMI; we really appreciate your feedback! We are so glad that you experienced good and prompt service with clear explanation of medication and instructions. Thanks for being a returning customer! Kind regards myBMI

Posted 9 months ago

“I have knocked off a star because of the big price hike from £200 to £250 but other than that the experience has been fantastic.Consultation process is straight forward with advice given if needed and even free treatment for any side effects. The drug itself has been a revelation with only minimal side effects and in 5 months my weight has dropped from 88Kg to 72Kg! Dont forget will power is needed also as nothing happens without strict Calorie reduction but the drug makes this much easier. To be fair to the company re the price,a supplier change has been neccessary due to shortage of the product”

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Posted 10 months ago

“The process of consultation, order and delivery is very quick which is brilliant. However, I would expect an email to say my order was out for delivery as this went to a neighbour who had to keep the large box in their fridge (as stated on the box). This was embarrassing as they were very curious about what was inside.”

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Posted 10 months ago

Hllo, Thank you for leaving a 4-star rating for myBMI! We are glad to hear that you were satisfied with the process of consultation, order, and delivery. We apologize for not sending an email about your order being out for delivery and understand your frustration over having to have a large box, in your neighbour's fridge, raising their curiosity. We will take this as an opportunity to further improve our services. Thank you again for your review! Kind regards myBMI

Posted 10 months ago

“Early days but not eating the quantity I was.”

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Posted 10 months ago

Hello Thank you so much for your 4 star rating of myBMI, Terence. I'm glad you're happy with it so far! It's still early days, but I'm already noticing that I'm not eating the same quantity as before - so I'm hopeful that this program will lead to positive changes! Kind regards myBMI

Posted 10 months ago

myBMI is rated 4.4 based on 800 reviews