myBMI Reviews

Name: myBMI
Rating: 4.43

4.4 Rating 800 Reviews

84 %

of reviewers recommend myBMI

Company Reviews

Questions

Metrics

4.4

Based on 800 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

01695 213 142

Email:

admin@my-bmi.co.uk

Write Your review

Tell us how myBMI made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not good. I was advised by my GP not to use this medication as their is a history of Pancreatic cancer in my family.”

Helpful Report

Posted 4 months ago

“The item arrived late, so I emailed regarding whether it was still safe to use having been out of the fridge so long and received no reply. Not a good level of customer service”

Helpful Report

Posted 4 months ago

Good morning. Thank you for taking the time to leave feedback about your experience with myBMI. I apologise for the issue with your item arriving late and that you didn't receive a reply to your email. We value our customers and want all of them to have a pleasant experience, so it's very disappointing to know that this wasn't the case. What can we do to make things better for you? Kind regards myBMI

Posted 4 months ago

“Absolutely terrible customer service waiting over 4 days for medication we can see it it stuck at depot with the post office tracking, but bmi refuse to refund or send a replacement until investigation is complete! When will the investigation be complete?? How long will I have to wait?? Will never use again and will certainly not recommend”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to provide us with your feedback. We apologize that your order was stuck at the depot with the post office and that our customer service was unable to resolve the situation quickly. We take pride in delivering a high-quality experience to all of our customers and when we don't, we take responsibility. Once again, we apologise for the inconvenience. We hope to be able to provide you with a solution to the issue as soon as possible. Thank you for your understanding. Kind regards myBMI

Posted 4 months ago

“The pen which i paid £200 leaked in the fridge. I contacted them, after a series of questions, they sopped replying to me. I bascially only got 2 of 4 shots from it, feels like a scam. Try another service with better support.”

Helpful Report

Posted 5 months ago

“Have delivered my orders days late on several occasions. Lowered prices on the day that I ordered but still charged me the higher price of £80 more When I complained they offered me a 5% discount but no refund of the £80”

Helpful Report

Posted 5 months ago

“I’ve not lost any weight since starting this over 7 months ago because of increased dosage being unavailable. If you have invested so much time and money in this brand surely you must give the customers what they need to succeed?”

Helpful Report

Posted 5 months ago

“Very disappointed that you charged me £379 knowing fine well you were dropping the price to £199 between this and not being able to get 1.7 mg is making me doubt my decision to stay with you Very unsatisfied customer”

Helpful Report

Posted 5 months ago

“Not very happy with communication also sent me the wrong pan should’ve been 0.25% me 1 mg, which is too strong family and friends have said the same thing won’t be using this again.”

Helpful Report

Posted 5 months ago

Hello, Thank you very much for providing feedback on myBMI, Francie. I am sorry that your communication experience was not up to your expectations and that the wrong medication was sent to you. It seems myBMI failed to meet your expectations, and for that, I apologise. From reviewing your consultation, you have selected 1mg, you had the option to opt for the lower dose on the consultation. Kind regards myBMI

Posted 5 months ago

“Ozempic worked straight away and helped reduce my appetite. Tried the higher dose of Wegovy this had no positive effects on me at all. Drank water and exercise daily.”

Helpful Report

Posted 6 months ago

“Not a great service no one to talk to they don’t pick up calls or offer a way to communicate”

Helpful Report

Posted 6 months ago

“Extremely poor service. It’s hard to understand how you can accept people for a course of treatment and then not be able to provide them with the products they need, with no explanation, advice or suggestion. I basically started on treatment, have increased my dosage gradually and now can’t get the dosage i’m supposed to be on. I made contact with you with no reply.”

Helpful Report

Posted 6 months ago

Hi Caroline, Can you please contact our customer services team on support@my-bmi.co.uk. I can see your order from last week and can confirm that the next dosage you require, (should you wish to continue your upward titration) is available. There have been some short term interruptions in stock supplies across the industry but we have rectified these in a few days and we seeing an abatement of these issues going forward. We apologise for any inconvenience you may have experienced but rest assured you are a valued and important customer. MyBMI

Posted 6 months ago

“Awful. Have been a customer for over a year and my last order had my pen missing. Customer service won't help at all basically calling me a liar. They are now not responding. I'm nearly £400 out of pocket and no product”

Helpful Report

Posted 7 months ago

“Sad to say but my parcel was completely soaked when I found it on my doorstep. The cool bag had burst and everything was soaked. I'm afraid to use it because of health and safety in case it wasn't at the right temperature, A lot of money lost.”

Helpful Report

Posted 7 months ago

Hello Theresa, Thank you for your feedback. I appreciate your feedback, and I'm genuinely sorry to learn that your parcel arrived with damage. I sincerely apologize for any inconvenience this may have caused you. Rest assured, your pen is still in good working condition. Please don't hesitate to reach out to us at support@my-bmi.co.uk, and we will be delighted to assist you further. Kind regards myBMI

Posted 7 months ago

“I ordered my second injections and they have taken my money and I still not received my item it’s been a week now. Each time I call it just goes straight to the automated message and then it cuts off”

Helpful Report

Posted 8 months ago

HI Abda, Apologies I can see there was a technical issue with your order which resulted in the transaction being refunded. The goods were not dispatched as the order was cancelled. Please contact our customer care team and they will be able to assist further. Kind regards myBMI

Posted 7 months ago

“Didn’t receive the additional medication I ordered plus been on 2mg for months (in the form of 2 x 1mg pens) but now I can only order 1mg pens at the hugely inflated price of £329 - slowly putting back all the weight 🤬”

Helpful Report

Posted 8 months ago

Good morning Elise. Thank you for your feedback. I regret to hear about your dissatisfaction with the global scarcity of the treatment. We have diligently scoured the market to obtain the treatment, but regrettably, this necessitated an adjustment in its pricing. We are optimistic that prices will eventually decline in the coming times. Kind regards myBMI

Posted 7 months ago

“So disappointed that I had to drop from 2mg to 0.5mg due to your lack of stock. I would appreciate if you were able to prioritise those at the max level to ensure they are able to continue on that dosage. I also find your price hikes extraordinarily immoral. I’m not sure how increasing your prices by circa £250 a month is helping to solve the supply issue. I understand there are shortages, however, I imagine you will lose customers when supply catches up to demand, as your lack of communication to current and regular customers and prioritising those who require the highest dose to ensure that when stock becomes available we are informed. E.g. I would like to be able to order a further 1mg or 1.5mg to top up the 0.5 that I had to order, without having to wait until my next official consultation period. On a positive note, I do appreciate the speed of dispatch and the ability to send additional meds to assist with the side effects.”

Helpful Report

Posted 8 months ago

Good morning, I regret to hear about your dissatisfaction with the global scarcity of the treatment. We have diligently scoured the market to obtain the treatment, but regrettably, this necessitated an adjustment in its pricing. We are optimistic that prices will eventually decline in the coming times. Kind regards myBMI

Posted 7 months ago

“Very poor service don’t respond to any emails about the not receiving the product will have to through my bank to try and get a refund through doing a fraud claim”

Helpful Report

Posted 8 months ago

Hello Kerry, Thank you for your feedback. I regret to learn that your package hasn't reached you yet. According to Royal Mail, they have confirmed the delivery of your parcel to your residence and left it in the specified secure location. Could you please take a moment to inspect the area around your property? Regarding your concern about our customer service team's responsiveness, upon review, I can verify that each of your emails has indeed received a response. Could you kindly double-check your email correspondence? Kind regards, myBMI

Posted 8 months ago

“Disappointed as I couldn’t get my usual prescription and prices have increased.”

Helpful Report

Posted 8 months ago

Posted 7 months ago

“You were out of stock of 1.5 so I had to order 0.5 and I sent a note and the response was curt and unhelpful! I am a long term customer and now I see everything is back in stock. I desperately need to up the dose this week so can I re order a 1.0 mg please? Thank you janie schaffer”

Helpful Report

Posted 8 months ago

Hello Janie, Thank you for your feedback. I regret to hear about your dissatisfaction with the global scarcity of the treatment. We have diligently scoured the market to obtain the treatment, but regrettably, this necessitated an adjustment in its pricing. We are optimistic that prices will eventually decline in the coming times. Yes of course you can order 1mg, please log into your account and replace a consultation. If you have any issued, please do not hesitate to pop us a message. Take care. Kind regards myBMI.

Posted 7 months ago

“You fill in a consultation expecting a personal call back to discuss especially when considering using a product for a different reason to what it is licences for. Your money is taken and in fact no personal consult is provided - product is shipped and if you dare to request to return it because you haven’t had a conversation with a health professional to be confident it’s the right thing / safe to do - they will not allow a return / refund even though distance selling regulations are a thing they aren’t exempt from. Escalated to my bank to attempt to recover expensive costs for something that A) was looking for a discussion about using B) if I was confident to use without a consult - would not have the titration path stocks available to do the journey anyway…. Rude, ignorant and would recommend anyone who is not willing to risk their health without a discussion to stay away”

Helpful Report

Posted 8 months ago

myBMI is rated 4.4 based on 800 reviews