Name: myBMI
Rating: 4.43

“You fill in a consultation expecting a personal call back to discuss especially when considering using a product for a different reason to what it is licences for. Your money is taken and in fact no personal consult is provided - product is shipped and if you dare to request to return it because you haven’t had a conversation with a health professional to be confident it’s the right thing / safe to do - they will not allow a return / refund even though distance selling regulations are a thing they aren’t exempt from. Escalated to my bank to attempt to recover expensive costs for something that A) was looking for a discussion about using B) if I was confident to use without a consult - would not have the titration path stocks available to do the journey anyway…. Rude, ignorant and would recommend anyone who is not willing to risk their health without a discussion to stay away”

Helpful Report

Posted 1 year ago

“Well as you asked. Had no 'consultation' for months. I just request more drugs and they are sent with no advice. BMI never answer queries. Prices have gone up extortionally, and supplies gone. I tried to cancel my last order but they ignored that as you have pay first - questions later. Too expensive and no 'service'.”

Helpful Report

Posted 1 year ago

Hello Diana, Thank you for your feedback. I apologise for the inconvenience you experienced with our customer care team not responding. I have conducted a search for your email, but regrettably, I couldn't find any correspondence from you. Did you send your email to support@my-bmi.co.uk? Kind regards myBMI

Posted 1 year ago

“I have been a customer for well over a year and was very happy with My-BMI until recently. Due to demand they have been unable to keep up with the supply of treatment, so the dose I have titrated up to is out of stock. Their prices have also doubled without warning in the last couple of months, making the treatment prohibitively expensive. This means that customers like myself, who have spent several thousand pounds on treatment are left in the position of having to abruptly end their treatment without titrating down to a maintenance dose. Meanwhile on their Facebook group, new customers are joining, despite My-BMI being able to offer treatment for current customers. Really disappointing.”

Helpful Report

Posted 1 year ago

Hello, I am truly sorry to hear that your weight loss journey has been affected by the ongoing worldwide shortages. We sincerely wish we had complete control over the situation to ensure you achieve your target weight loss successfully. The shortage caught us off guard as we had no prior warning, and despite using multiple supply chains, it unfortunately led to price increases. At myBMI, we made every effort to absorb as much of the increase as possible. We understand your frustration regarding new individuals joining the program at a lower dose. However, please know that we have sufficient stock available for the lower doses, and new patients are in the same situation as you were when you began your journey. They have joined us to improve their well-being, and we are dedicated to assisting as many people as possible and fostering a positive environment. Kind regards myBMI

Posted 1 year ago

“I am getting quite significant side effects and requested some cyclizine to help with nausea. Despite the high prices no cyclizine was sent with the injection which is a shame as myBMI advertise offering complementary medications for side effects. If anyone reads this please send me the cyclizine”

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Posted 1 year ago

Hello David, I extend my gratitude to you for sharing your valuable review with us. I sincerely apologise for the oversight in providing you with the relief you needed from side effects. Please rest assured that I have addressed this issue, and your treatment will be dispatched to you within the next 48 hours. Once again, I am deeply sorry for the inconvenience and upset caused by this experience. If you have any further concerns or questions, please don't hesitate to reach out. Your satisfaction is our utmost priority. Thank you for your understanding. Kind regards myBMI

Posted 1 year ago

“Wouldn’t even give any stars as I recieved nothing but a needle box and a leaflet, I have emailed to complain and been told there is nothing they can do for me. Would not recommend”

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Posted 1 year ago

Hello Jemma, Thank you for taking the time out to leave a review. I am sorry to hear your pen did not arrived. From further inspection, your pen was placed inside of the cooling wool pack. Have you full checked inside? Kind regards, myBMI

Posted 1 year ago

“I have sent numerous emails to my bmi and never had a response, i had a pen that didnt work correctly and sent an email regarding this asking if someone could contact me but as of yet i have not had any response this was about 2 months ago”

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Posted 1 year ago

Hello Caroline, Thank you for providing us with your review. I apologise, but I couldn't find any contact details associated with your feedback. To assist you better, I have already sent an email requesting further information from you. I kindly request you to respond to that email at your earliest convenience. This will help us address your concerns and provide a suitable resolution. Once again, thank you for sharing your thoughts, and we look forward to hearing back from you. Kind regards myBMI

Posted 1 year ago

“Not happy that I cannot get 2mg which is the dose I was on. I can only get 1.5mg and that is £50 more than I was paying before!”

Helpful Report

Posted 1 year ago

Hello, I am truly sorry to hear that your weight loss journey has been affected by the ongoing worldwide shortages. We sincerely wish we had complete control over the situation to ensure you achieve your target weight loss successfully. The shortage caught us off guard as we had no prior warning, and despite using multiple supply chains, it unfortunately led to price increases. At myBMI, we made every effort to absorb as much of the increase as possible. If you wish to discuss this further, please do not hesitate to get in touch. Kind regards myBMI

Posted 1 year ago

“Unfortunately, this will probably be the last month that I use this company due to them having doubled their prices within a couple of months. The product works well and I have lost over 2 stone/kept it off, but I can now buy it with other companies at much more competitive prices. Yes, we know there has been lots of media coverage and therefore demand has increased, but to double their prices in such a short time is clearly exploiting their loyal customers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for contacting us, we apologize for the recent pricing adjustment that we made due to increased demand and supply chain challenges. We understand that this may have caused frustration and inconvenience for our valued customers, and we want to express our sincere regret for any inconvenience caused. We have experienced some changes in the market and supply chain that have led to a temporary adjustment in our pricing. We apologize for any confusion or frustration this may have caused and want to assure you that we are taking steps to mitigate these challenges. We want to assure you that we are doing everything we can to minimize the impact of these challenges on our customers. We are constantly exploring alternative sources to maintain a steady supply of our products and reduce the prices back to normal as soon as reasonably possible. We value your business and the trust you have placed in us, and we understand that our pricing changes have a significant impact on your purchasing decisions. We apologize for any inconvenience caused and thank you for your patience and understanding during this difficult time. If you have any questions or concerns, please do not hesitate to contact us. We are always here to assist you and ensure that you receive the best possible service. Kind regards myBMI

Posted 1 year ago

“Parcel says delivered but I wasn't there took a photo of Parcel on my door step but when I came home3 days later no parcel was on my step surely this parcel has to be signed for its medication and needs refrigerating but but my bmi says no as far as their concerned it's been delivered”

Helpful Report

Posted 1 year ago

Hello, I apologise for the inconvenience caused by your parcel being left on your doorstep. After thoroughly reviewing both your investigation and dispute, Royal Mail has confirmed that they delivered your order correctly. To help us better understand the situation, could you kindly confirm if you received an email confirmation from Royal Mail regarding the delivery date? We advise our customers to place their orders when they can ensure someone will be available to receive them at home. Once again, I'm sorry that your parcel hasn't arrived as expected. If there's anything else we can do to assist you, please let us know. Best regards, myBMI.

Posted 1 year ago

“You ran out of the 14mg pills. All you had available was the 7mg at the same highly inflated price. You've lost a customer.”

Helpful Report

Posted 1 year ago

Hi Findlay, Thank you for taking the time to leave a review. We are sorry that we have run out of the 14mg, this is due to a pan European shortage of these medications. We assure you we are working really hard to source inventories from alternate sources but the demand is simply outstripping supply at present. We understand that it can be frustrating when a product is out of stock, especially when it is a medication that you rely on. We do not inflate our prices, we have however had to increase our pricing due to the aforementioned shortages driving up wholesale prices. It would simply not be sustainable for us to hold prices (as much as we would like to) in the face of increasing wholesaler costs. We value your feedback and we will take it into account for future inventory planning . We hope that you will give us another chance in the future. Sincerely, My-BMI team

Posted 1 year ago

“Very poor. Avoid at all costs. I placed an order and prior to it being processed and prescribed cancelled it in line with their terms and conditions. Nonetheless myBMI insisted on sending out the unwanted medication and charging for it necessitating the commencement of legal action.”

Helpful Report

Posted 1 year ago

Hello Gary, I apologise, but we are unable to offer a refund for your treatment. Throughout the consultation process, we make it clear that the treatment provided is a prescribed medication. Therefore, myBMI cannot be held responsible if you decide to proceed with the consultation and later change your mind. We strongly advise ensuring your certainty about starting the treatment before making the purchase. Once your consultation has been approved, it is not possible to cancel it as the prescribed item has already been assigned to you. If you wish, you can contact your banking provider, and we will gladly provide evidence of the terms and conditions you agreed to. Kind regards myBMI

Posted 1 year ago

“I ordered more than a week ago and still haven't received my shipment but I've had a request for a review, which is very strange. Can only assume this is an blip in your operational process.”

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Posted 1 year ago

Good morning, Thank you so much Janine for providing your feedback regarding myBMI. We truly appreciate you taking the time out of your day to let us know about your experience. From looking at your tracking Royal Mail delivered your parcel to your safe place on 14th June. Please could you the shed with your lawn mower in/ Thank you. Kind regards myBMI.

Posted 1 year ago

“Absolutely terrible service. Order dispatched on a Friday, it was refrigerated medication at the cost of £250 to me personally, didn’t arrive until Monday and was warm. I asked to return and a replacement to be sent which is my legal right and was refused. I’ve requested that my case be escalated to a complaint which still hasn’t happened.”

Helpful Report

Posted 1 year ago

Hello Cassandra, We sincerely appreciate your valuable feedback and the time you've taken to share your thoughts with us. Rest assured that our treatment remains safe for use after the cold chain has been broken. To maintain its efficacy, we kindly ask you to either store it in the refrigerator or keep it in a cool, dark place away from direct sunlight. We apologize for any inconvenience caused by the unresolved issue you mentioned today. Please be assured that I will personally prioritize the investigation and resolution of this matter. Kind regards myBMI

Posted 1 year ago

“They are fine when it works. But my package was not delivered or attempted to be delivered by Royal Mail. Consequently sitting in the sorting office for four days during a heat wave. I’ve contacted BMI about this 3x they said don’t worry it’s fine to use. Really?? Then why do they go to the trouble of a 24h temperature controlled delivery?? Then they said the package is not their responsibility once it has been dispatched. Which is absolutely not true, it is the retailer’s responsibility to ensure that the items arrive as sold. What concerns me the most, this isn’t a pair of shoes, it’s a medicine being injected into the body and they could not care less the condition of it. A pretty major red flag.”

Helpful Report

Posted 1 year ago

Hello, We sincerely appreciate your valuable feedback and the time you've taken to share your thoughts with us. Rest assured that our treatment remains safe for use after the cold chain has been broken. To maintain its efficacy, we kindly ask you to either store it in the refrigerator or keep it in a cool, dark place away from direct sunlight. If you wish to discuss this further, please do not hesitate to get in touch. Kind regards myBMI

Posted 1 year ago

“Very, very, very poor, terrible, I don’t recommend to anyone. Almost one week to deliver, they delivered at the WRONG address, I got the box warm, I don’t even know if the product was damaged. For this price it doesn’t worth for sure!!!”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us. We apologize for the poor experience you had with myBMI and are sorry for Royal Mail delivering it to the wrong address. We are further sorry as you had to wait for almost one week to get it and that too when the box was warm. We understand that this doesn't make up for the price you have paid and would like to offer our sincerest apologies for this. Rest assured that our treatment remains safe for use after the cold chain has been broken. To maintain its efficacy, we kindly ask you to either store it in the refrigerator or keep it in a cool, dark place away from direct sunlight Kind regards myBMI

Posted 1 year ago

“Wanted to restart medication and asked for anti-sickness as I had that previously but was told that the prescription had been sent out and that they couldn’t now add it so basically I couldn’t have the anti sickness medication. Very silly process to be fair.”

Helpful Report

Posted 1 year ago

Hello Lewis, I apologise for the oversight in not prescribing your anti-sickness medication. Your feedback has been forwarded to our Lead Prescriber, who will address this matter with the prescribers to ensure it doesn't happen again. Please accept my sincere apologies for the inconvenience caused by missing out on your treatment. If there's anything else we can do to rectify the situation, please don't hesitate to let us know. Kind regards myBMI

Posted 1 year ago

“Really poor customer service. Paid £200 for my order 2 weeks ago and still haven’t received my order. You’re not covered if something goes wrong essentially, my order was sent apparently, it’s not special delivery. Have no idea where it is, and the team at myBMI are essentially waiting for said item to be returned before taking any action. Obviously my the the time I receive this Pen it will probably be unusable. Go with a reputable company, seem to be a lot of cowboys in this space, who will take your money, say the order has shipped and then offer no support of item doesn’t arrive for whatever reason. Strongly recommend to use an online pharmacy with long track record! Thank me later..🙏”

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Posted 1 year ago

“Horrible unscrupulous company with appalling customer service. Given the potential side effects of this drug, a consultation should mean that you have an opportunity to discuss this with a health professional before being billed 200 pounds, hours after filling out a generic questionnaire. I have asked repeatedly for a refund after refusing the order, and to date, that hasn't happened. Your company is an absolute disgrace with a non-existent duty of care.”

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Posted 1 year ago

“I requested urgent advice with regards to the medication 1 day shy of a week ago, 2 separate times and have not received a response. I did however get this feedback request and I’m sad to say I’m not impressed at all. Hoping this will prompt a response and someone looking into my concerns.”

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Posted 2 years ago

“Surely I should be loosing more that 2 lb in 6 weeks and I’m on 50 ozempic”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

myBMI Reviews