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myBMI Reviews

4.4 Rating 800 Reviews

84 %

of reviewers recommend myBMI

Company Reviews

4.4

Based on 800 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

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Phone:

01695 213 142

Email:

admin@my-bmi.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The weekly injection has worked really well for me. I was wasn’t sure what to expect but the specialists helped me move up my dose each month to make sure any side effects were minimal. I am now nearly at my target weight and feeling more positive about myself than I have in 20 years.”

Posted 2 years ago

Hi George, Thank you for your review, we are glad to hear we provided you with top-notch service! I am glad to hear the treatment has made you feel more positive and getting you to your target weight, you have done amazing. Thank you so much for sharing your journey with us. Kind regards myBMI.

Posted 2 years ago

“Have been a customer for 2 years and the treatment has been life changing really. Lost weight I've been yo-yoing around for years, without feeling starved and miserable and then moved to trying to maintain it. It was pretty brilliant, with fast review of your consultation and dispatch via Royal Mail 24hr delivery. Meds are pretty well packaged in wool with an ice pack and enough needles. Whenever I had an issue, customer service staff were excellent. Unfortunately, the global shortage has made everything more difficult. The prices are now pretty jaw dropping, and they are struggling with stock, so I'll have to start weaning off - what used to be £200 is now £400. It's a shame they didn't limit new sign-ups so that existing clients could be cared for. The other issue I've had is that you can only hope they might be able to deliver on a day that suits you. I think for that price, with a refrigerated medication, it should be easy to pick a day and part of the process. I've also had times when I got no dispatch or delivery notification and was just lucky to get the package in time. Some tweaking could make it perfect, but overall was a big fan and it's a shame that it's become uneconomical. Hope they can sort the issues or I can find somewhere else.”

Posted 8 months ago

“Poor delivery details”

Posted 9 months ago

“Unfortunately, this will probably be the last month that I use this company due to them having doubled their prices within a couple of months. The product works well and I have lost over 2 stone/kept it off, but I can now buy it with other companies at much more competitive prices. Yes, we know there has been lots of media coverage and therefore demand has increased, but to double their prices in such a short time is clearly exploiting their loyal customers.”

Posted 9 months ago

Hello, Thank you for contacting us, we apologize for the recent pricing adjustment that we made due to increased demand and supply chain challenges. We understand that this may have caused frustration and inconvenience for our valued customers, and we want to express our sincere regret for any inconvenience caused. We have experienced some changes in the market and supply chain that have led to a temporary adjustment in our pricing. We apologize for any confusion or frustration this may have caused and want to assure you that we are taking steps to mitigate these challenges. We want to assure you that we are doing everything we can to minimize the impact of these challenges on our customers. We are constantly exploring alternative sources to maintain a steady supply of our products and reduce the prices back to normal as soon as reasonably possible. We value your business and the trust you have placed in us, and we understand that our pricing changes have a significant impact on your purchasing decisions. We apologize for any inconvenience caused and thank you for your patience and understanding during this difficult time. If you have any questions or concerns, please do not hesitate to contact us. We are always here to assist you and ensure that you receive the best possible service. Kind regards myBMI

Posted 9 months ago

“They are fine when it works. But my package was not delivered or attempted to be delivered by Royal Mail. Consequently sitting in the sorting office for four days during a heat wave. I’ve contacted BMI about this 3x they said don’t worry it’s fine to use. Really?? Then why do they go to the trouble of a 24h temperature controlled delivery?? Then they said the package is not their responsibility once it has been dispatched. Which is absolutely not true, it is the retailer’s responsibility to ensure that the items arrive as sold. What concerns me the most, this isn’t a pair of shoes, it’s a medicine being injected into the body and they could not care less the condition of it. A pretty major red flag.”

Posted 10 months ago

Hello, We sincerely appreciate your valuable feedback and the time you've taken to share your thoughts with us. Rest assured that our treatment remains safe for use after the cold chain has been broken. To maintain its efficacy, we kindly ask you to either store it in the refrigerator or keep it in a cool, dark place away from direct sunlight. If you wish to discuss this further, please do not hesitate to get in touch. Kind regards myBMI

Posted 10 months ago

“The stuff doesn’t really work it’s a Easter of money to be honest”

Posted 1 year ago

“I've been using myBMI now since November, I cannot recommend them enough I have ordered my weight loss injections regularly without any issues, the prescribers are able to address any side effects with either recommendation or further prescriptions, I have recommended myBMI to numerous friends and family, I couldn't have completed my weight loss journey without myBMI 22 kg down I'm on my final push now”

Posted 1 year ago

“Really pleased. The online consultation was thorough and easy to complete. Follow-up consultations are also a straightforward process. Deliveries have been on time. I've almost completed 2 months on Rybelsus. Was scared of the side effects but started on a really low dose. I've had minimal side effects even when my dose gradually increased. Don't feel hungry anymore and not thinking about food anymore. I'm 52 and my appetite is the now same as it was when I was 20. I've lost 6kg without even trying and my energy levels are increasing. This is a game changer and life changing. Don't be put off by all the negative press regarding side effects (there's a billion dollar lifestyle industry not liking the semaglutides). Thank you so much myBMI!”

Posted 1 year ago

“I can’t rate on medicine as I am only taking it for 3 days. However, the medication was not shipped for days, I had to call customer service after waiting for a week, then they told me it would be with me the next day. It was delivered after 3 days. A delay of over 10 days from paying for the goods.”

Posted 1 year ago

“I have struggled with my weight all my life. Yo yo dieting. Weight piled on after a knee injury and then covid Started on injections last June. By January this year have lost 60lb. I am so happy Thank you so much”

Posted 1 year ago

Good morning Sharon. Thank you for your review, we are glad to hear we provided you with such fabulous service! I am glad to hear the treatment has made you feel more positive and getting you to your target weight, you have done amazing. Thank you so much for sharing your journey with us. Kind regards myBMI.

Posted 1 year ago

“I am only on my 4th day starting Ozempic at the 0.25 dose and already feeling the benefits - I cannot eat anywhere near as much as I used to and I don't have sugar cravings. Thank you myBMI for the new beginning I very much needed. Super-fast delivery and excellent customer service by phone or email. I'm sticking with myBMI for the long haul!”

Posted 2 years ago

Hi Lee-Anne, Thank you for your review, we are glad to hear we provided you with top-notch service! I am glad to hear the treatment has made you feel more positive and getting you to your target weight, you have done amazing. Thank you so much for sharing your journey with us. Kind regards myBMI.

Posted 2 years ago

“The BMI Team have been really good, treatment is recieved on time and they add in meds if you are having a problem with things like acid reflux”

Posted 2 years ago

Thanks for leaving a review! We're pleased you're happy with the service. We are always happy to prescribe supporting treatments if necessary to help with how you're feeling. Best of luck on your journey. myBMI

Posted 2 years ago

“I ordered ozempic from mybmi on a Sunday it arrived on the Tuesday very quick delivery. It’s an amazing medication so far for me 3/4 days into it and I’ve lost 8lbs worth every penny x”

Posted 2 years ago

Hi Nicole. That is such brilliant progress! We're really pleased you're happy with our service and making great strides yourself too. We are here if you ever need anything, best of luck on your journey. myBMI

Posted 2 years ago

“MyBMI have given me so much support and advice whilst I have been using Ozempic. I use their Facebook group and find it supportive and they reply to any queries really quickly. I have lost a lot more weight than I thought I would and can’t wait to see where I get to.”

Posted 2 years ago

“Great support and I’m nearly at my target weight”

Posted 2 years ago

Hi! Thank you for your feedback, We loved to read the kind words you left about their service! Thank you for the feedback and we hope you visit us again! Kind regards myBMI

Posted 2 years ago

“Insulation good. Ordered and it arrived next day. A little over priced.”

Posted 6 months ago

“Purchased from the company a few times now. Last time wanted to increase dose. Ignored that request on consultation and phone lines down saying constant staff training. Otherwise good service”

Posted 7 months ago

“I found the consultation straight forward and easy to use. There were some questions which I answered and replies from the team were quick. I have just started using BMI and hope this support and good communication continue.”

Posted 8 months ago

“I haven’t noticed any changes in my appetite I’m on week 2”

Posted 8 months ago

“Very helpful with my weight loss journey. Managed to lose over a stone in 6 months great result. Finding it difficult to obtain the 1mg of Ozempic which produce the greater results. Informed when ordering out of stock. With not being informed, had to result back to the 0.5mg to continue with the medication. Hoping when reordering next month they have more stock.”

Posted 8 months ago

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myBMI is rated 4.4 based on 800 reviews