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myBMI Reviews

4.4 Rating 800 Reviews

84 %

of reviewers recommend myBMI

Company Reviews

4.4

Based on 800 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

01695 213 142

Email:

admin@my-bmi.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a regular user from October 2022 until the summer when the costs of Ozempic sky rocketed and myBMI seemed to show little concern to help protect their regular customers. I took a break and decided to return this November. It seemed impossible to place an order via the app. I would update all the details and get to the payment stage only to find it would not process. I contacted customer service who initially said that there was no issue reported and to try an alternative web browser. I did and the same result. I reported again to customer service who then identified that it was actually a known issue with the phone I have. I eventually managed to process the order via an alternative device but this time the product was Wegovy. Bearing in mind I hadn't ordered since the summer and was originally using Ozempic, I did expect a message to come from the prescriber to notify me of any typical differences. But I received nothing, just the confirmation of the order. I originally felt that myBMI was very supportive when I first became a customer, but since the price hike I've felt that this is simply an interest in money making and not the safety of customers.”

Posted 4 months ago

“When I previously emailed multiple times re side effects no response”

Posted 5 months ago

“First two orders excellent really noticed the difference this last order changed to another brand and it’s like injecting water not happy! All I was told is to purchase the 1ml next time great advice not!”

Posted 5 months ago

“I’m not happy as I’m going backwards & wasted lots of money on this by not having what I need and delays. And reordered the 1 mg & it has no real affect now. After having it for a month then & month it not being able to get anything. I needed the 1.7/2mg minimum.”

Posted 6 months ago

Hi Danny, Can you please contact our customer services team on support@my-bmi.co.uk. I can see your order from last week and can confirm that the higher dosages were available at that time. There have been some short term interruptions in stock supplies across the industry but we have rectified these in a few days and we seeing an abatement of these issues going forward. We apologise for any inconvenience you may have experienced but rest assured you are a valued and important customer. MyBMI

Posted 6 months ago

“Awful company to deal with. Didn’t have the product in stock but didn’t inform me of that until I chase up myself and then failed to provide me with shipping or tracking information so the product was collected a week late when it’s supposed to be refrigerated upon arrival. Complained to customer service who did absolutely nothing about their below par service. I would not order from this company again. Plenty of other companies are much more reliable.”

Posted 6 months ago

Hi Alexandra, Can you please contact our customer services team on support@my-bmi.co.uk. I can see your order and can see the various email and text communications providing you with tracking information and expected delivery dates. Can you check your details are correct with us please. I can also see you have your goods now and I can assure you that as per Novo Nordisk guidelines the product is ok for 65 days out of cold chain packaging so as long as you use it in this period it will not be impaired in any way. We apologise for any inconvenience you may have experienced but rest assured you are a valued and important customer. MyBMI

Posted 6 months ago

“Is very difficult to continue my treatment plan as what I needed was always out of stock. I had no choice but to order from someone else.”

Posted 7 months ago

Hi Shelley, Can you please contact our customer services team on support@my-bmi.co.uk. I can see your order from August and confirm that the next dosage you require, (should you wish to continue your upward titration) is available. There have been some short term interruptions in stock supplies across the industry but we have rectified these in a few days and we seeing an abatement of these issues going forward. We apologise for any inconvenience you may have experienced but rest assured you are a valued and important customer. MyBMI

Posted 7 months ago

“My Prescription got returned to Sender as you did not have the correct ADDRESS ON PARCEL.. I HAVE SENT SEVERAL EMAILS AND PHONED BUT HAVE HAD NO REPLY.”

Posted 7 months ago

Hello, Thank you for your feedback. Please could you provide more information to support@my-bmi.co.uk? Kind regards myBMI

Posted 7 months ago

“Response and delivery times are great but unfortunately orders cannot be fulfilled due to items being unavailable. The price is becoming prohibitive and only lower doses are available. Wish I had waited until the supply issues are resolved.”

Posted 8 months ago

Hi, Apologies for the interruptions in supply we are working hard with Novo Nordisk and their nominated UK distributor to increase the availability of the higher dosages, which are now back in stock in limited quantities. We expect supply disruptions for the rest of the year but are working hard to ensure continuity of service for our existing patients. Kind regards myBMI

Posted 7 months ago

“to tell the truth the support been poor ,I should have increased my dose recently but its not available and no one contacted me for advise”

Posted 8 months ago

Hi, Apologies for the interruptions in supply we are working hard with Novo Nordisk and their nominated UK distributor to increase the availability of the higher dosages, which are now back in stock in limited quantities. We expect supply disruptions for the rest of the year but are working hard to ensure continuity of service for our existing patients. Kind regards myBMI

Posted 7 months ago

“Just a bit flabbergasted at now us customers are on a weightloss path, we are being extortioned, to keep up the treatment,as we get no help from the NHS, we have to keep re-ordering - it feels hardly fair that prices have almost doubled in the last three months, with no sign of stopping, as a business you knew this was being passed on the NHS, and either were completely unprepared or saw it as an opportunity to inflate your prices - I have to think seriously about how I go forward if the price does not start coming down next time.”

Posted 8 months ago

“Paid for my treatment on the 6th July. Told it was being sent tracked 24/48 hour delivery. I still have not received my treatment, even after contacting customer service twice.”

Posted 9 months ago

“My order was held up by 3 days. It took over a day to identify that there was a glitch in the system. Eventually it arrived a week late. All on top that the treatment is over 50% more expensive than I previously ordered. With the price increase, you’d expect at least the service to work.”

Posted 9 months ago

“A good service but pricing is now ridiculously high making the treatment unsustainable which is not what you want when you go into this. The treatment is £100 more per month than when I started. I will be looking for an alternative supplier sadly”

Posted 9 months ago

Hello, Thank you for contacting us, we apologize for the recent pricing adjustment that we made due to increased demand and supply chain challenges. We understand that this may have caused frustration and inconvenience for our valued customers, and we want to express our sincere regret for any inconvenience caused. We have experienced some changes in the market and supply chain that have led to a temporary adjustment in our pricing. We apologize for any confusion or frustration this may have caused and want to assure you that we are taking steps to mitigate these challenges. We want to assure you that we are doing everything we can to minimize the impact of these challenges on our customers. We are constantly exploring alternative sources to maintain a steady supply of our products and reduce the prices back to normal as soon as reasonably possible. We value your business and the trust you have placed in us, and we understand that our pricing changes have a significant impact on your purchasing decisions. We apologize for any inconvenience caused and thank you for your patience and understanding during this difficult time. If you have any questions or concerns, please do not hesitate to contact us. We are always here to assist you and ensure that you receive the best possible service. Kind regards myBMI

Posted 9 months ago

“The product was meant to be sent on the 7th however it was never shipped until the 13th Did not get it until 16th July despite paying the delivery fee for 24hr postage. I don’t want to use it now because I’m worried how long it’s been and they won’t reimburse the money.”

Posted 10 months ago

Hello, Thank you for your review. I am sorry to hear your order took so long to arrive. Rest assured that our treatment remains safe for use after the cold chain has been broken. To maintain its efficacy, we kindly ask you to either store it in the refrigerator or keep it in a cool, dark place away from direct sunlight. Kind regards myBMI

Posted 10 months ago

“Taking full advantage on pricing despite having been a customer for months”

Posted 10 months ago

Hello, We apologize for the recent pricing adjustment that we made due to increased demand and supply chain challenges. We understand that this may have caused frustration and inconvenience for our valued customers, and we want to express our sincere regret for any inconvenience caused. We have experienced some changes in the market and supply chain that have led to a temporary adjustment in our pricing. We apologize for any confusion or frustration this may have caused and want to assure you that we are taking steps to mitigate these challenges. We want to assure you that we are doing everything we can to minimize the impact of these challenges on our customers. We are constantly exploring alternative sources to maintain a steady supply of our products and reduce the prices back to normal as soon as reasonably possible. We value your business and the trust you have placed in us, and we understand that our pricing changes have a significant impact on your purchasing decisions. We apologize for any inconvenience caused and thank you for your patience and understanding during this difficult time. Kind regards myBMI

Posted 10 months ago

“Prices have become unaffordable but service Is go9d.”

Posted 10 months ago

Hello, We apologize for the recent pricing adjustment that we made due to increased demand and supply chain challenges. We understand that this may have caused frustration and inconvenience for our valued customers, and we want to express our sincere regret for any inconvenience caused. We have experienced some changes in the market and supply chain that have led to a temporary adjustment in our pricing. We apologize for any confusion or frustration this may have caused and want to assure you that we are taking steps to mitigate these challenges. We want to assure you that we are doing everything we can to minimize the impact of these challenges on our customers. We are constantly exploring alternative sources to maintain a steady supply of our products and reduce the prices back to normal as soon as reasonably possible. We value your business and the trust you have placed in us, and we understand that our pricing changes have a significant impact on your purchasing decisions. We apologize for any inconvenience caused and thank you for your patience and understanding during this difficult time. Kind regards myBMI

Posted 10 months ago

“I feel so sick”

Posted 1 year ago

“As far as renewing my order or looking at the latest consultation. But when I have a query regarding anything else emailed to you - I never get a reply!”

Posted 1 year ago

Hello Annabel, I am so sorry, we have experienced an issue with our contact page, which has resulted in emails not hitting our inbox. Please could you email support@my-bmi.co.uk and our customer care team will be in touch in the morning? Sorry again for the inconvenience caused. Kind regards myBMI

Posted 1 year ago

“Not the easiest of starts.. the consultation process is fine, but I was transferring from one treatment provider to myBMI so didn’t want to have to start the whole dose increase process again. This is what seems to have caused a lot of confusion. Customer support have tried their best to help but so far it hasn’t really worked. Eventually I have received a pen, but a lower dose than had been requested and agreed by my prescriber.. miscommunication is the reason I’ve been given.. I’ve now had to go through a further consultation and pay for a second pen (still not been provided) while I await a response from myBMI. Hopefully things will be much easier with the next supply??”

Posted 1 year ago

“I've still not received my shipment. Its never taken this long before. Please can you check on it?”

Posted 1 year ago

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myBMI is rated 4.4 based on 800 reviews