ne appliances Reviews

Name: ne appliances
Address: UNIT 3 ENTERPRISE TRADING CENTRE, HENGROVE, BRISTOL, City of Bristol
Rating: 4.71

4.7 Rating 1,224 Reviews

94 %

of reviewers recommend ne appliances

Company Reviews

Product Reviews

828

Questions

Visit Website

Phone:

0117 924 6002

Email:

Jonathan@neappliances.com

Location:

UNIT 3 ENTERPRISE TRADING CENTRE,
HENGROVE,
BRISTOL
City of Bristol
BS4 1UN

Write Your review

Tell us how ne appliances made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery men quickly disappeared leaving the freezer still wrapped in cardboad and did not fit castors to the underside. As my wife and are in our mid80s this was a little thoughtless. The chest freezer itself is OK”

Helpful Report

Posted 2 years ago

“Not too bad, but delivery was booked for Thursday so I was home waiting for it and then on Thursday I had a call asking when I wanted my delivery and it wasn't delivered until the following week.”

Helpful Report

Posted 2 years ago

“The staff at the showroom were great and very helpful. Fitting went ok but product had slight damage and finish of fitting not perfect also scuffs were left on the wall.”

Helpful Report

Posted 2 years ago

“This was an opportunity to impress a new customer but failed to deliver on the correct day and no communication. Had to ring to query it. Delivered 2 days later. Price good and everyone I saw/spoke to was helpful and courteous though.”

Helpful Report

Posted 2 years ago

“The salesperson was very helpful, but the availability of the preferred type of fridge freezer ( narrow width & 50/50 ) we required was disheartening, to say the least when we had to purchase a different finish and ratio!”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for your review. Please accept our apologies for the lack of availability on the narrow fridge freezer you required. We're pleased to hear you were happy with our service though. We hope to see you again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“Delivery did not come out in time”

Helpful Report

Posted 2 years ago

Hi Natalie, Thank you for your review. We're sorry to hear your delivery did not arrive in when you expected it to. We endeavour to get every appliance order delivered in good time so are disappointed to hear you weren't satisfied this time around. If you would like to discuss this further, please may we ask you to contact our customer service team on 01179 246 002? Many thanks and please accept our apologies once again. Kind regards, The NE Appliances Team

Posted 2 years ago

“Please may I have my delivery charge refunded as promised, due to you needing to change the delivery date from Weds to Thurs? Regards Natalie King”

Helpful Report

Posted 2 years ago

Hi Natalie, Thank you for your review. We're sorry your delivery date needed to be changed. Please may we ask that you get in touch with our sales team on 01179 246 002 to arrange your refund? Kind regards, The NE Appliances Team

Posted 2 years ago

“There was a lack of communication when you had problems delivering on the original agreed day. A phone call or email would have been appreciated,instead l had to phone you to find out what was happening.Very pleased with the freezer that came 4 days later”

Helpful Report

Posted 2 years ago

Hi Rosemary, Thank you for your review. We're sorry to hear about the issues you faced with your delivery day, however we are pleased that you're happy with your new freezer and we hope to see you again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“Amica Electric cooker ordered having been shown on website as in stock but was subsequently advised item ordered was not in stock with NE Appliances but was in stock at Amica. This resulted in an initial delay in delivery and then a further delay in delivery. Item was eventually delivered.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. Please accept our apologies for the stock confusion. We're glad this was cleared up and that you are now satisfied with your new cooker. Please get in touch if we can be of any further assistance. Kind regards, The NE Appliances Team

Posted 2 years ago

“Running at minus 15. Top is all ice stalactites and stalagmites. Can't be right. Am away tomorrow for 8 days. Roy Lightfoot”

Helpful Report

Posted 2 years ago

Hi Mr Lightfoot, Thank you for your review. May we ask that you contact our customer service team on 01179 246 002 to discuss any issues you're facing with your appliance. Many thanks. Kind regards, The NE Appliances Team

Posted 2 years ago

“Hi Although this model replaces my last fridge with the same cubic capacity it doesn’t hold nearly the same quantity. This could be because there is no choice of shelf settings.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We're sorry to hear you're not completely satisfied with the appliance you purchased recently. Unfortunately, as this is a product review as opposed to a company specific one, we can't help to rectify the issue. However if we can be of further assistance when it comes to finding the right appliance for you in the future, please do get back in touch. Kind regards, The NE Appliances Team

Posted 2 years ago

“Original delivery did not happen. However was apparently a technical error that was not picked up. 2nd arranged delivery was exvellent”

Helpful Report

Posted 2 years ago

Hi Ms Carthey, Thank you for your review. Please accept our apologies once again for the issues faced with your original delivery. We are pleased to hear you were happy with the delivery of your appliance though, and we hope to see you again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“Delivery team were friendly enough but the appliance arrived damaged. I did request a replacement but then changed my mind and asked for a refund. They still sent out a new appliance after I’d cancelled the order & I did have chase them up for the refund.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. Please accept our apologies for the damaged appliance and the confusion surrounding the replacement/refund. We hope to assist you with appliances again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“Site showed they had stock and took my money. Turns out they didn’t have stock. That really annoys me. They did however have good comms and delivered when they said.”

Helpful Report

Posted 2 years ago

Hi there, We're sorry we couldn't provide you with the appliance you originally ordered. However, we hope that you're satisfied with the alternative we provided. If there are any issues, please do get in touch with our customer service team on 0117 924 6002. Kind regards, The NE Appliances Team

Posted 2 years ago

“The fitter was in a rush and while fitting the very expensive appliance damaged it by tiping it to.one side Did not ask me to turn off the water and wetted the unit under the sink near the the pug”

Helpful Report

Posted 2 years ago

Hi Daniela, Thank you for your review. We're sorry to hear you weren't satisfied with our installation on this occassion. May we ask you to contact our customer service team on 01179 246 002 to discuss further please? Kind regards, The NE Appliances Team

Posted 2 years ago

“Delivered scratched. Company endeavouring to find new door. But dissapointed. Appliance is fine”

Helpful Report

Posted 2 years ago

Hi Stu, Thank you for your review. We apologise once again for the scratch on your appliance, this does happen from time to time during transit from the manufacturer to us, however please rest assured, we are doing our best to source a new door for you. Kind regards, The NE Appliances Team

Posted 2 years ago

“There was initially no dishwashers in stock for what I’d purchase online. The replacement was an incorrect type (built in, not freestanding). Customer care did remedy this and paid for fitting, they stated they’d remove all rubbish which was not done. Good customer care but appeared quite disorganised.”

Helpful Report

Posted 2 years ago

Hi Mr Hibberd, Thank you for your review. We apologise for the stock issues faced and the incorrect replacement dishwasher, we very rarely make mistakes like that. We're glad our customer service team was able to rectify the problem. If an agreement was made to take the packaging away and this was not carried out, please could we ask that you get back in touch with our customer service team? They will be able to discuss reimbursing you. Thank you. Kind regards, The NE Appliance Team

Posted 2 years ago

“Cooker arrived on time, and I'm happy with it. However I'd paid for install and they took one look and said that they couldn't install as there wasn't a socket and they 'weren't electricians'. I haven't been contacted re a refund. When I finally found an electrician who was free I had to pay again, and he just cut the cable back and wired it in very simply.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We're sorry to hear that you weren't satisfied with the delivery/installation of your appliance. Please give our customer service team a call on 01179 246 002, they will be happy to discuss a refund. Kind regards, The NE Appliances Team

Posted 2 years ago

“Could do with a confirmation of delivery date. Also strange how Iam getting phone calls for extended warranty from a company Iv never dealt with. Please don’t sell my info!”

Helpful Report

Posted 2 years ago

Hi Richard, Thank you for your review. We're sorry to hear you did not receive a delivery date, you should have received a confirmation email and telephone call prior to your appliance delivery. We never sell our customer data, please be reassured of that! Please give our customer service team a call on 01179 246 002 to discuss the issues you've raised, we'd be happy to take your call. Kind regards, The NE Appliances Team

Posted 2 years ago

“No warranty card”

Helpful Report

Posted 3 years ago

ne appliances is rated 4.7 based on 1,224 reviews