ne appliances Reviews

Name: ne appliances
Address: UNIT 3 ENTERPRISE TRADING CENTRE, HENGROVE, BRISTOL, City of Bristol
Rating: 4.71

4.7 Rating 1,224 Reviews

94 %

of reviewers recommend ne appliances

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Phone:

0117 924 6002

Email:

Jonathan@neappliances.com

Location:

UNIT 3 ENTERPRISE TRADING CENTRE,
HENGROVE,
BRISTOL
City of Bristol
BS4 1UN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a new gas cooker. When it arrived and I opened the wrapping, the back was caved in and the top was gouged out. Obviously got bashed in transit. Despite leaving my name and number I still haven’t heard anything from them! Not impressed.”

Helpful Report

Posted 2 years ago

“As I still haven't received my appliance (I should have got it a week ago) I am surprised that you have asked me for a review. However, Sam, in customer services, deserves 5 stars for trying to sort out my delivery.”

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Posted 2 years ago

“I still have not received my appliance.”

Helpful Report

Posted 2 years ago

“Communication was very poor. Our delivery date was changed and we were not told about it. It was hard to get hold of anyone and when I did they were slow to explain or apologise. The 2nd delivery date was cancelled. When the cooker was eventually delivered, we were told it couldn't be installed by the delivery team, although we were expecting it to be installed because the website ordering system did not explain this properly. The only positive part of the whole experience was the fact that the delivery team were helpful and sympathetic, and apologised even though they were not at fault. There was a small dent in the side of the cooker. I would not use this company again.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We're sorry to hear you were disappointed with your experience with NE Appliances and for any issues you faced with delivery/installation of your cooker. We'd be happy to look into this for you further, however we don't have any contact details as this review has been made anonymously. Please may we ask that you give us a call on 01179 246 002 and ask to speak to our Operations Director, Giles? Kind regards, The NE Appliances Team

Posted 2 years ago

“Order was constantly delayed. Staff didn't even know when they'd be getting stock and so was waiting. Ended up going through PayPal for a refund. Would not use again.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We're sorry to hear that you weren't satisfied with your shopping experience. As with many retailers, we are facing delays on some appliances (in particular air fryers). This is out of our control, however we are keeping our customers up to date as we receive updates from the manufacturers. We hope you accept our apology. Kind regards, The NE Appliances Team

Posted 2 years ago

“The sales team were accommodating, and delivery was quick and efficient. However, the installation team were terrible, and when I got home from work, I found the dishwasher door did not open because it caught on the kickplate. They said they would send someone to fix it, and when I got home from work a few days later, I found they had hacked a notch out of the kickplate with a saw which looked utterly terrible. They then informed me that I needed a dishwasher with a sliding hinge. My initial call to them was to replace a dishwasher, and I gave them the model number; they should have known this. So my advice is, by all means, buy products from this company but don't take their guidance on what you need and never let their installers into your home!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We're sorry to hear about the issues you faced with your dishwasher installation. Our installers are all fully trained kitchen fitters, so we are surprised to read your 1-star review. May we ask that you contact us on 01179 246 002 to that we can discuss this installation with you directly please? Alternatively, please could you send your details to our Operations Director, Giles so that he can contact you? His email address is giles@neappliances.com Kind regards, The NE Appliances Team

Posted 2 years ago

“Hi - I have not received the appliance I paid for - I am awaiting sny news about the delivery, which should I should have received this week - I would be grateful for a replay. Thank you.”

Helpful Report

Posted 2 years ago

Hi Lesley, Thank you for your review. Please accept our apologies for the delay in delivering your appliance. We believe this has now been rectified, however if there are any further issues you'd like to discuss, please get in touch with our customer service team on 01179 246 002. Kind regards, The NE Appliances Team

Posted 2 years ago

“I am not sure even if they deserve a one-star. A very dodgy and fraudulent company, first of all, their online page is not updated and when you buy an item your purchase goes through but the product is not available so the company changes the details and sends you a similar product. To ask for an exchange or refund they take you through hell. They have no customer service and when you manage a call a lady keeps on promising that someone will call you back but you will never get a call from anyone for days. I was preparing to go through the Obdusman claim when a friend offered to help and got my refund through a big fight, cautioning them to take legal action against them. It took me many days to arrange for a collection of the item and to proceed with my refund. After this experience, I will never buy any big item from small companies and I will not recommend this company to anyone at all”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We're sorry to hear you feel this way, however we would like to challenge your claims that we are a fraudulent company as this is simply not the case. We do have a dedicated customer service manager that deals with complaints and we apologise if you were not able to get through easily on this occasion. If you wish to make a formal complaint detailing exactly what happened in this case, may we ask that you contact our Operations Director at giles@neappliances.com. We're pleased the issue has now been rectified and that you have received a refund. Once again, we're sorry you weren't satisfied with you experience with NE Appliances. Kind regards, The NE Appliances Team

Posted 2 years ago

“First use and it’s leaked water all over the floor”

Helpful Report

Posted 2 years ago

Hi Phillipa, Thank you for your review. We're sorry to hear that your appliance has leaked. Please could you give us a call on 01179 246 002 to discuss further so that we can help rectify the problem? Thank you and apologies once again. Kind regards, The NE Appliances Team

Posted 2 years ago

“Put the price of the appliance up whilst in my basket. Then did price comparison and were supposed to reimburse the difference, despite several phone calls his has not been done. The item did not arrive on the scheduled day, and no proper explanation of why. It was then booked for delivery the following week. The delivery men rang with the time but apparently they were delivery to the billing address not the delivery address. The item was then returned to the warehouse. The arrangement was that this item would be delivered at a date suitable to myself on my return from holiday. During my holiday the item turned up at the delivery address, again with no consultation. Would we buy from this company again no.”

Helpful Report

Posted 2 years ago

Hi Helen, Thank you for your review. In response to the price change on our website, it is common for prices do go up and down, this is standard within the industry and we often have to change our prices to match the market. However, as we offer a price match guarantee, we offered to price match against a cheaper retailer on this occasion and the price difference was refunded to you on the same day. Refunds can take up to 5 working days to process via the bank. With regards to the delivery issues you faced, this was due to an error with our system and we apologise for the inconvenience this caused. Our Operations Director, Giles will be in touch via email to offer a full explanation and apology, but we hope this brief summary helps to clear things up a little. Kind regards, The NE Appliances Team

Posted 2 years ago

“Because of the queens funeral, which created an extra Bank Holiday, my delivery was 6 days late. I was also told that I couldn't have a delivery on the following Wednesday,the day of the week I originally paid extra for, because they don't go my way on a Wednesday. Pretty shoddy all round.”

Helpful Report

Posted 2 years ago

Hi Mr Foot, Thank you for your review. We're sorry you feel let down by NE Appliances. Unfortunately, due to the Queen's funeral, our stock did not arrive from the manufacturer on Monday 19th September and was instead delivered to us the following Monday. This was out of our control, and was the case for businesses across the country. Upon delivery from the manufacturer to us, we delivered your appliance the next day. According to our records you paid for a delivery time slot as opposed to paying for a specific delivery day which is why your delivery arrived on a Tuesday. We're sorry you were disappointed. If there is anything we can do to assist you further, please get back in touch. Kind regards, The NE Appliances Team

Posted 2 years ago

“I canceled my purchase as you could not deliver in time.”

Helpful Report

Posted 2 years ago

Hi Roman, Thank you for your review. We apologise for the issues with delivery on this occasion. We hope to be able to assist you with appliances in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“Appliance damaged in transit. Unable to replace and deliver a new one. Lots of time wasted trying to resolve and have another refrigerator delivered from another company.”

Helpful Report

Posted 2 years ago

Hi there, We apologise for the damage to your appliance. Sometimes this does happen in transit from the manufacturer to ourselves. We hope to be able to assist you with appliances in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“The nice guys who arrived couldn't remove the existing dishwasher. They tried very hard and were apologetic and kind. So they left with the new machine which has been refunded very efficiently. However when my husband got home he removed the dishwasher on his own. What can I say?”

Helpful Report

Posted 2 years ago

Hi Rodney, Thank you for your review. We're sorry we weren't able to carry out the installation of your new dishwasher. If you would like to discuss this further, please contact our customer service team on 01174 534 758. Our team would be happy to discuss this in a little more detail. Kind regards, The NE Appliances Team

Posted 2 years ago

“Appliance ordered on 30th May and still NOT received on 12th June and no date as yet for delivery, very disappointed.”

Helpful Report

Posted 2 years ago

Hi Carol, Thank you for your review. We're sorry to hear you are disappointed. As per our email communication, we have had logistical issues with the manufacturer. However, we are collecting your appliance from them ourselves today and will deliver it as soon as we have it back at our warehouse. Apologies for the delay once again. Kind regards, The NE Appliances Team

Posted 2 years ago

“They damaged my door step when removing the old fridge, customer services said they would sort it whatever it took however no communication after sending a member of staff out 4 weeks ago to get photos & sample of tiles. I like to buy local however this was a mistake as I paid more & have had poor service”

Helpful Report

Posted 2 years ago

“A very bad service throughout, delivery much earlier in the morning than expected, only to have the wrong one delivered, Then my wife was told by the delivery guy, the item we bought was and quote two to a penny. My wife then had a phone call asking why she chose a particular washing machine that she bought, he came across as a bit arrogant we were told by the staff it was passion. After we complained to the people in the shop they were quite defensive and after explaining what a terrible experience we had we were offered no compensation and it seems like this is how they treat their customers we will give this review to others and hope Nailsea electrics can better themselves for the future”

Helpful Report

Posted 3 years ago

Hi Mr Kowalski, We’re sorry to read your 1-star review but appreciate your feedback. We sincerely apologise if our logistics team did not explain themselves clearly when discussing the quality of the brand you initially purchased. We have spoken with them and explained this. With regards to the phone call, we have explained that the reason behind us offering an alternative was because there was going to be a significant delay with your chosen appliance and we wanted to recommend an appliance where the quality was on par, if not better. We also wanted to recommend a brand that we get great customer feedback from customer services wise. Some manufacturers are better than others when it comes to customer care, and our team are extremely passionate about making sure our customers receive the best care. The conversation you had with our Sales Manager in-store ended well, and she was quite surprised to hear that you had left a negative review as she believed the issues had all been rectified. Once again, we apologise that your experience with NE Appliances wasn’t a positive one. Please do get back in touch if there is anything else we can do for you in the future. Kind regards, The NE Appliances Team

Posted 3 years ago

“Hi I bought a new dishwasher, but now that I opened it, It has scratches”

Helpful Report

Posted 3 years ago

Hi Maryam, We're sorry to hear that your appliance has arrived damaged. Please get in touch with our Customer Service Manager, Chris on 01179 246 002 who will rectify this problem for you. Please accept our apologies once again. Kind regards, The NE Appliances Team

Posted 3 years ago

“Very disappointing. Very efficiently installed BUT big problem ever since as the freezer compartment door will not close properly. The Hotpoint engineer came last Saturday and chipped away the build up of ice, adjusted the door and . showed us how to FIRMLY close it. We used it the following day and.......could not close it. So, again, ice is building up. The gentleman we’ve been dealing with has Covid and we’ve been referred to Nailsea Electrical. So far our attempts to speak to ‘Chris’ have failed. We are VERY anxious and frustrated at this state of affairs.”

Helpful Report

Posted 3 years ago

Hi Mr & Mrs Lewis, Thank you for your review. We're sorry to hear you have been disappointed with your appliance. Chris, our Customer Service Manager has since been in touch with Hotpoint on your behalf and arranged for an engineer from Hotpoint to return to rectify this issue. If we can help any further, please do get back in touch with Chris on 01179 246 002. Kind regards, The NE Appliances Team

Posted 3 years ago

“Bought fridge freezer two days ago Had problems rang up they said they would get back to me No response??? Rang again answer machine Left message No response Will see if they do reply and when?????”

Helpful Report

Posted 3 years ago

ne appliances is rated 4.7 based on 1,224 reviews