ne appliances Reviews

Name: ne appliances
Address: UNIT 3 ENTERPRISE TRADING CENTRE, HENGROVE, BRISTOL, City of Bristol
Rating: 4.71

4.7 Rating 1,224 Reviews

94 %

of reviewers recommend ne appliances

Company Reviews

Product Reviews

828

Questions

Visit Website

Phone:

0117 924 6002

Email:

Jonathan@neappliances.com

Location:

UNIT 3 ENTERPRISE TRADING CENTRE,
HENGROVE,
BRISTOL
City of Bristol
BS4 1UN

Write Your review

Tell us how ne appliances made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi ordering the appliance was okay but the delivery experience was not good the delivery driver called me to let me know that they will deliver the item from 9 am to 1000am .they arrived at 0915 and called me to say that they were outside after a few minutes he calls me again to say why I haven’t come out of my house to receive the delivery.it has never happened before that the delivery driver can’t wait for the owner of the house more than 1 minute to open the door.very unprofessional. I would have to think twice before ordering from ur company as I have 15 properties and I am always ordering appliances”

Helpful Report

Posted 2 years ago

Hi Manjit, Thank you for your review. We're sorry to hear that you weren't satisfied with your delivery. Our delivery team usually receive fantastic feedback from our customers as you'll see from previous reviews, but we'll address this matter with our Logistics Manager to ensure this does not happen again. Please accept our apologies once again, and we hope to be able to assist you with appliances in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“Still not received my appliance.”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you for your review. We apologise for the delay in receiving your appliance. As discussed with our Sales Manager, we can confirm that we have now refunded your payment. Kind regards, The NE Appliances Team

Posted 2 years ago

“Received washing machine a week ago. After using a few times it is showing an error code. I have tried ringing but can’t speak to anyone. Have left a message and no response. This was not what I was promised when purchasing.”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you for your review. We're sorry to have missed your calls. Our customer service team will contact you shortly to discuss this. Kind regards, The NE Appliances Team

Posted 2 years ago

“The people who came to fit my new integrated fridge found when they were about to leave that they had failed to attach the handle to the fridge door in two places (although it was properly attached to the cabinet door when they arrived). They were about to leave with the handle dangling and claimed (despite my telling them this was not so) that the handle had not been properly attached when they arrived. I said they couldn't leave it like this and they looked around, found the screw that they had dropped, took the door off re-fitted the door and handle to the fridge and all was well. So, the result was fine, but the speed at which they were working (also fine in itself) led them to be careless about looking after the screws they were removing - and then to 'head for the door' while taking no responsibility for what turned out to be their error, without seeing that I had a proper functioning fridge, seemed to me discourteous and perhaps a system error if you are encouraging your fitters to work at such speed that errors and discourteous service become more likely. Apart from that, straightforward.”

Helpful Report

Posted 2 years ago

Hi Mr Harris, Thank you for your review. Please accept our apologies, our delivery team do work to a schedule, however, this schedule allows for plenty of time to carry out an installation to the highest standard. We will pass your comments on to management and address the issues you highlighted with the team. Kind regards, The NE Appliances Team

Posted 2 years ago

“Order a tumble dryer with a right hand hinged door and choose my delivery date. Expected to receive a call, text or email on the dsy to confirm the time no such luck I rang late morning to be promised a call back- did not happen. I then received a voicemail to say the item would be delivered between time- nope! I rang back to ask again and the delivery came within 10 minutes- a left handed hinged door.”

Helpful Report

Posted 2 years ago

Hi Jenny, Thank you for your review. We apologise for the lack of communication regarding delivery times. We do endeavor to contact all customers on the morning of delivery to give a delivery time window, so we're sorry that this was not the case for you. If you were sent a product you were not satisfied with, please could we ask you to get in touch with our customer service team on 01179 246 002. Kind regards, The NE Appliances Team

Posted 2 years ago

“Larder Fridge. I was assured that the item would be a FRIDGEDAIR. It is not. The external dimensions are correct but internally space is much reduced.....there being NO NARROW shelves.....as in the Fridgedair nor allowance for wine bottles to stand other than on the door, this adds undue weight. The shelves of the door are difficult to remove for cleaning and do not provide grids for eggs or small items. Installation Good apart form the fact that the lead is too short and must be dealt with at my own expense. Product discription should give CUBIC CAPACITY. I am very disappointed with this product and the lack of a clear diagram of dimensions which do not equate with the assurances I received when ordering by telephone. I look forward to receiving your comments. Yrs. faithfully Myra Fried Mrs.”

Helpful Report

Posted 2 years ago

Hi Mrs Fried, Thank you for your review. We're sorry to hear you were not satisfied with your appliance. We'd be more than happy to discuss this further with you over the telephone, please contact our customer service team on 01179 246 002 at your convenience. Kind regards, The NE Appliances Team

Posted 2 years ago

“Sales OK. Installation disappointing - manufacturer’s instructions not followed.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We're sorry to hear you were disappointed with our installation. May we ask that you contact our customer service team on 01179 246 002 to discuss further please? Kind regards, The NE Appliances Team

Posted 2 years ago

“We ordered a fridge freezer for vulnerable, elderly parents and paid extra to ensure delivery would be on a certain date during a certain time. It did not arrive. Attempts to contact ne appliances by telephone and by email were not answered. While the fridge freezer has now arrived, and is totally satisfactory, better customer service and communication was expected.”

Helpful Report

Posted 2 years ago

Hi Rachel, We're sorry to hear you were unsatisfied with our delivery. If you paid for a service you did not receive, may we ask that you contact our customer service team to discuss a refund? Our telephone number is 01179 246 002. Once again, we do apologise for the inconvenience caused to your elderly parents. Kind regards, The NE Appliances Team

Posted 2 years ago

“The aeg tumble dryer model I bought is no good, whatever setting you use it leaves items slightly damp when finished,,meaning that we have to run it again until dry. Not happy with it at all.”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for your review. We're sorry to hear you're unsatisfied with your new appliance. Please could we ask that you give our Customer Service team a call on 01179 246 002 to discuss further? Kind regards, The NE Appliances Team

Posted 2 years ago

“Well, considering that I've never purchased anything from ne, I am not impressed. Just had my washing machine delivered and one side was completely dented in the front. Funny thing is, this is the second delivery because the first machine delivered last week was also dented in the front. How bizarre. What are the chances for that happening twice. So I guess someone decided it was okay to repackage the same machine and just have it redelivered. I am dispappointed and probably woudn't purchase from the company again or recommend them if this happens the third time. Somebody should please get this right. The delivery guys have the pictures.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for review. We're sorry that you haven’t been satisfied with the service NE Appliances have provided. Both washing machines delivered were damaged which is very rare, but unfortunately on occasions does happen during transit from the manufacturers to us. As a gesture of goodwill, we have installed the damaged washing machine so that you don't go without one whilst we source another machine. You have since spoken to our Customer Service Manager and asked to change the washing machine you originally chose which we have agreed to. Apologies once again for the inconvenience caused. Kind regards, The NE Appliances Team

Posted 3 years ago

“I ordered a cooker from NE on 15th November. I could have gotten it elsewhere for the same price but chose NE as their website said it was in stock. It wasn't. I received a phone call that day to say there was a lead time of 1 week on the cooker. That was actually OK as I wasn't moving into my new house until 4th December. A week went by and I phoned for an update. Someone said they would phone the manufacturer and phone me back. They didn't. I rang again the next day and again the person I spoke to said they would phone me back and didn't. I rang for the third day in a row and was told that the cooker would be delivered to them on the 3rd and they would get it out to me asap as the new house had no cooker. I phoned on the 3rd and asked for an update. They were still expecting the cooker that day but couldn't deliver to me until the 9th. I explained my situation and the man I spoke to said he would speak to his logistics manager and call me back. He didn't. I phoned again on the 6th to confirm they had actually received it on the 3rd and they had. The delivery date was still set at the 9th though. Then I gave up and just waited for it to arrive. The cooker itself seems ok so far but I haven't really tested it fully yet. The experience with NE wasn't great though and I would probably not use them again.”

Helpful Report

Posted 3 years ago

Hello Shirley, Firstly, I want to say thank you for taking the time to write this feedback. We are dealing with a few supplier issues at the moment, however, we feel that the communication you received should have been better and promises should have been kept. We take all complaints seriously and this feedback will help us to maintain consistency. We would love for you to give us a second chance, if you do, please ask to speak to Jessica the sales manager. Have a lovely Christmas and many thanks, The Ne Appliances Team

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Hello Mr Georgiou, Thank you for your review. We look forward to seeing you again soon. Many thanks The Ne Appliances Team

Posted 3 years ago

“The new fridge/freezer was delivered on time; the two chaps took out the old unit, removed all external packing from the new one and brought it in. They did some adjustment to the right front leg, plugged it in and left it standing out of its recess so I could access the switch. I was told not to switch it until 4 hours later. When I pushed it back into its recess I found that it was leaning back. I managed to correct this by putting a sheet of 5mm hardboard with a chamferred front edge across the back of the recess. I feel the £30 charge for expert installation is a bit steep!. I was unable to put pics on this message Steve Bott”

Helpful Report

Posted 3 years ago

“I ordered a Hotpoint UH8F1C Freezer, it arrived seriously damaged with broken packaging and upon unpacking found a large dent in the door. After sending pictures of the damage NE said they would supply a replacement and I am still waiting to hear when . . . .”

Helpful Report

Posted 3 years ago

“Quality of fitting was poor. The product (cooker hood) was damaged, i have asked for compensation. This has not been followed up, hence poor customer response.”

Helpful Report

Posted 4 years ago

ne appliances is rated 4.7 based on 1,224 reviews