North Valley Composites Reviews

Name: North Valley Composites
Address: Reedyford Road, Nelson, Reedyford Road, Nelson, Lancashire
Rating: 4.65

4.7 Rating 240 Reviews

92 %

of reviewers recommend North Valley Composites

Company Reviews

Questions

Metrics

4.7

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01282677300

Email:

sales@northvalleycomposites.co.uk

Location:

Reedyford Road, Nelson,
Reedyford Road, Nelson
Lancashire
BB9 8TU

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North Valley Composites 5 star review on 13th May 2024

Chris

North Valley Composites 5 star review on 10th May 2024

Peter Halliwell

North Valley Composites 5 star review on 2nd April 2024

Dean Memory

North Valley Composites 5 star review on 7th March 2024

Stephen Crossen

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi thank you for your email inviting us to provide a review. I would have thought that if you appreciate your customers as you say you do, you might read and act upon the delivery instructions that you actually ask for on your order form. My delivery instruction was completely ignored by yourselves and for this reason we were not at home to accept delivery. Infact we are still not home and so have been unable to examine the items or indeed check that you have sent what we ordered. We will arrive home tomorrow and will contact you if the order is not correct. Consequently I have left a 1 star review as we are definately NOT happy with the service we have recieved from yourselves.”

Helpful Report

Posted 7 months ago

Thank you very much for taking the time to provide us with your valuable feedback regarding your experience with North Valley Composites. We truly appreciate your input and apologize for the inconvenience caused by the oversight of not reading and acting upon your delivery instructions. We understand how frustrating it must have been for you not to be home for the delivery and the subsequent inability to examine the items or verify the order. Please accept our sincere apologies for any dissatisfaction this may have caused. We are committed to continually improving our service and ensuring customer satisfaction. Your feedback is instrumental in helping us identify areas for improvement. Once again, we apologize for any inconvenience caused, and thank you for bringing this to our attention. Thank you for your understanding and continued support. Warm regards, Customer Service Team North Valley Composites

Posted 6 months ago

“Never received samples so lost out all round now gone off the idea going back to timber easier to source”

Helpful Report

Posted 1 year ago

Hi Keith, We despatch all our samples through FedEx's next-day service. As mentioned in my email, FedEx indicates that the package was delivered on March 26th and signed for by M. Phethean. Kind Regards, NVC

Posted 1 year ago

“I am still waiting for my samples to arrive. Paid for postage and nothing to look at. Sent email, no response.”

Helpful Report

Posted 1 year ago

Hi Teresa, I can't find your email! But we will resend your samples with Fedex today FOC, they usually go with Royal Mail Second class. So sorry about the delay!

Posted 1 year ago

“I’m sorry but I haven’t received my order samples, i messaged you and still haven’t received them, but still waiting so I can order fencing.”

Helpful Report

Posted 1 year ago

Hi David, we are so sorry that they were delayed, we have had some issues with the couriers but they seem to be resolved now, Let me know if you need any further assistance :) Katie

Posted 1 year ago

“The items still haven’t arrived.”

Helpful Report

Posted 1 year ago

Hi Rob, We are really sorry your samples haven't arrived, we will resend them 1st class today for you! We have recently had some problems with Royal Mail deliveries, but rest assured the final product comes with a different courier on a next day service. If you could kindly revise the review once the samples arrive, we would highly appreciate it! Katie

Posted 1 year ago

“No samples for shiplap cladding Asked 4 times”

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Posted 1 year ago

Hi Troy, As per our telephone conversation yesterday, I can only apologise for the delay in your samples, the samples you originally ordered were not the cladding, so we have resent the cladding samples multiple times, it seems the courier must have lost them, or there has been a delay, they were previously sent 2nd class, but after we spoke yesterday, I personally made sure they were resent 1st class, and even posted them myself. We can only apologise again, They should be with you by tomorrow at the latest Katie & NVC team.

Posted 1 year ago

“Nothing to review, samples ordered with postage paid never arrived”

Helpful Report

Posted 1 year ago

Hi Andy, We send out all samples, but it seems sometimes they can get lost, if you want to email sales@northvalleycomposites.co.uk with your order no. we will be more than happy to resend. Sorry again! Katie

Posted 1 year ago

“the sample never arrived”

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Posted 1 year ago

Hi Gerard, We are sorry it never arrived, the courier may have lost it! We can resend it for you!

Posted 1 year ago

“My order was placed on the 11th April, today as the 28th and I have yet to receive the order, no phone calls or tracking details (Order value in excess of £1k) Spoken to the office, who claimed delivery was attempted on a couple of occassions, if they did they did not contact me prior and did not leave any notice in the letter box, still waiting on a single phone call. Certainly far from impressed and very unlikely to use again (this was a trial purchase ahead of larger orders)”

Helpful Report

Posted 2 years ago

Hi Stacey, Further to my emails, and call this morning, we are really sorry there was problems with your order, the order was delivered today, i hope we have now resolved the issue :( Katie

Posted 2 years ago

“The samples arrived 5 days after the specified ETA so I bought from someone else.”

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Posted 2 years ago

Hi David, We are so sorry about that! We dispatch samples within 2 days so this shouldn't have happened! There have been delays with carriers so we can only apologise. Katie

Posted 2 years ago

North Valley Composites is rated 4.7 based on 240 reviews