“I had a problem with my No Claims Discount. HM1 was extremely helpful via the chat function and this was quickly resolved. Great customer service which is rare these days!”
“Great prices and excellent cover (£50k legal cover included!!)
Super friendly customer service from Ellie (Ei1)
and quick resolution of my issue (just had to wait a while for response due to queue....but all sorted in the end)”
“JA1
Josh stayed on line with me for 2 hours while I tried to comply with a request for information. I did not have a full understanding of what was needed , but Josh stayed with me until I had sorted the issue. This young man went above and beyond to to ensure that I was able to progress the matter. Without such patience and understanding I would have been totally lost. Remarkable service from a very patient and pleasant young man . Gold star efficiency and service - well done Josh JA1”
“Competitive price and good policy cover (I.e legal included)
Customer service was friendly and resolved the issue just a bit of a queue to get response”
“I spoke to Bethany - agent number BG3. She was quick, efficient and very helpful. She answered all my questions and provided sufficient detail to help me make decisions. Bethany was a good introduction to this company which was important because it's the first time I have used them!”
“Spoke with SM2 on live chat. They were very helpful.
I was 19th in the queue to start with so it took a while to get through but once I did and I was able to live chat with SM2 it was all plain sailing from there.
I had left it too late to verify my account, a couple of months, so was unable to access my insurance docs, SM2 rectified the issue promptly.”
“Agent EE3 deserved the 5* I have given her. She was quick and concise with her replies whilst still ensuring I knew I was 'chatting' with a real person.”
