“Kaitlyn KL6 was really polite and was able to help me pay a fee when I forgot to tell them about a non fault accident. She was responsive, polite and helped me in a timely manner. I was disappointed though that there was nothing she could do about the £40 odd 'admin fee' that was charged. Great service from Kaitlyn though.”
“Becca, RW2 was very good at answering my query. She was also polite, which is never normally the case with your other agents. However, I do wish there was an option to actually speak with someone rather than use this portal.”
