“I needed to contact them to update a detail on my insurance, and JH7 were incredibly helpful. JH7 sorted everything out instantly, making the process quick and stress-free. Exceptional service—highly recommend!”
“BL1 was helpful, and resolved the problem quickly. There wasn't the usual niceties I've had with live chats with other companies, but I didn't mind her getting straight to the point.
I do think it would have helped if I had the option of adding the password for the proof of no claims document when I first uploaded it. Instead I was sent a letter in the post informing me that my premium was increased. However, that letter today did inform me of the live chat option, which I didn't know about before, and BL1 told me that the payment has been removed.
So overall, I am happy with the service.”
“I just spoken to Ellie B I had a little thing I wanted sorted on my policy. And she got it sorted very quickly and efficiently she was brilliant what great service thank you”
“Hi I've just had a conversation with one of your chaps GF7 He was helping with a problem I had. He was excellent very efficient and knowledgeable I couldn't rate him highly enough my problem was sorted out in no time please thank him for me Bill”
