“EB3 was so helpful and put my mind at rest about switching my motor insurance provider.
Thankyou so much Ellie, you genuinely reassured, in such a professional and caring customer related way, about the one, very important query that had me worried and dissipated the problem that I had with making the switch.
Perfect 👌 and chatting to a genuine customer representative in REAL time was so much nicer than trying to chat with a "virtual assistant" that most online service use in todays society so yes Ellie (EB3) Thankyou so much for your much needed help today.
Respectfully”
“using the chat was easy and straightforward,the only problem was using the portal it wouldn't allow me. my advisor OH3 was extremeley helpful and clear with everything”
“Spoke with Ellie (Ei1) regarding an issue that was potentially going to cancel our policy. She was very quick, and helped arrange a sensible solution! Absolutely 5 star employee!”
“i have had the pleasure of talking to Ei1 on line this morning and it was a very good chat, this person give me straight for would answers to the questions i had or needed answering, please thank this person for there time.”
“i have had the pleasure of talking to Ei1 on line this morning and it was a very good chat, this person give me straight for would answers to the questions i had or needed answering, please thank this person for there time.”
“Ei1 was very helpful when I had a query about my new policy. Very direct, clear and helpful. Positive experience and very easy way to ensure my policy was meeting my needs. Thank you!”
“I purchased a home insurance with One Protect - a few details weren’t quite right. I got in contact via live chat and Graham (GF7) was super, he was knowledgable and made all the required changes promptly. Many thanks !”
