“GF7 helped me today. I opted to take out the fully comprehensive car insurance from One Protect because it was a good price on 12/10/24 which I did. Today I wanted to remove the breakdown cover & had to do this via chat. It has taken me about 30 to 40 minutes to do this with me asking the same questions over & over again which I was not happy with. I've also had problems logging in to portal even with a new password.”
“Policy was a good price and having a portal great with everything in place. However trying to get through to them has been a nightmare. It’s taken me four attempts - on three occasions I have been number 20 in the queue then system times you out. Today I was lucky 4th in queue.”
“I was speaking to Rebecca JH2 she was fantastic at helping me and getting the problem sorted quickly and efficiently! Thank you so much for your help and putting me at ease!”
