“Navigating my way to communicate with somebody was a complete nightmare, but once i connected with Abbey AR3, my luck changed for the better. Abbey was professional and courteous and resolved my issues with no fuss. First class service. Thank you”
“I gave a 1* review yesterday, and was surprised to recieve a phone call asking how one protect can resolve my issue (not accepting my full no claims proof),
spoke to CJ3.Well it was all resolved within 10 mins, thankyou CJ.I just wish the lady i originally spoke to would have listen to my questions rather than talking over me and trying to pass me onto someone else,(hope my call was recorded).Just hope the next 12 months go quickly and uneventful.”
“I chatted with EB3 and she gave me useful information. But long gaps where she didn't acknowledge anything in my question, and I thought she must have hung up. If she's said "Just a minute" or something else, she'd have got 5 stars.”
“Ei1 has explained that I am unable to get my policy details until I am registered with the company portal. This can take up to 24 hours but she has sent it off to be looked at.
3 stars does not indicate average service but rather more reflects that my query was basic and seemingly dealt with fairly.
Thank you Ellie.”
“Required amendments to policy, website clunky and policy full of additional fees for small changes that could be done online. was dealt very well by agent RW2 (Becca W). Clear and prompt, shame the policy rest of the company isnt as straight forward.”
“Finally got through to chat to someone, waited for nearly an hour in the chat room to get through to sort the problem out, I work full time and cannot spend this amount of time waiting to chat to someone when you should have a phone number”
“The customer services lady was great, however, I’m not happy that I wasn’t told the documents I uploaded weren’t accepted until I contacted the company. An email to let me know would have saved a lot of fuss.”
