“Managed to get my new car change done. Had to go to chat and pay when I should have been able to do it on Portal but Portal not working. Pity cost me. But there we are.
Ellie helpful”
“I recently had an issue with my no claims bonus on my new car insurance. I was told i needed proof using a PDF attachment. Struggling with this i came across a couple of very careing staff who gave me time and consideration to gather my information.SM2 and
MG9 .Thank you ladies.was greatly appreciated.”
“Ei1 was polite, efficient, helpful and patient in our online chat. She also drew my attention to other options I could take up, and although I did not need them on this occasion, it was useful to know and I didn’t feel pushed or pressured (a big no no for me!) Happily resolved my questions and feel reassured thanks”
“I was unhappy about not having received any documentation and being unable to set up an account. Your operative was very helpful and sorted everything out quicly and efficiently when i finally got through to her. Operative Ei1”
“Happy with my policy but had an issues accessing my documents through the portal. I used the chat bot and JH2 was very helpful and arrange to sort out the portal issue and get my documents sent out to me”
“EB3 was very helpful and resolved my enquiry. I did feel that they took a bit of time to reply. I guess she was chatting to more than me at the same time. Probably have targets to hit”
