“Marshall via online chat helped me very patiently to make changes to my insurance statement. I would have preferred to do this process over the phone however. The queuing system was very slow to get onto the live chat, however, Marshall was very helpful once I managed to get on, he deserves 5 stars.”
“To change my policy was really difficult as it’s all done via online chat - would be so much easier to speak to someone in person. Also, the change in policy cost when changing my vehicle was just the cost of the rest of the year’s insurance. Oh do the changes online on your account as the fee is less. Person helping me was excellent though so I give her 5 stars!”
“There was a long wait to be connected to speak to EK4, also there was a long pause between replies. The quote that came back for a learner driver to be added to my insurance was £900 more then my yearly insurance.”
“It took a long time to connect with the agent. Window went blank after about 10 mins. Second attempt took about 8 mins to connect. Agent was able to give me the necessary information”
“i was having a problem with a payment and a change to my insurance details, i got onto the chat and had a very professional and understanding person help me through the stages of getting my end result, perfect.”
“HM1 Very good customer service once they started answering my queries but should have responded when I asked the first questions instead of looking into it silently, leaving me wondering if anyone was on line, forcing me to type hello.
Query was resolved to my satisfaction.”
