“Very helpful and sorted my insurance!
However I was getting messages saying you were going to cut me off whilst we were chatting which was very annoying as I kept thinking it was going to cut me off d flow”
“EB3 on Live Chat was very helpful & patient today trying all sorts to synch my Oct 24 car insurance policy documents with my Feb 25 ones. We finally got there so I am very happy!”
“spoke to ar3 today and as a new customer I had a few questions which she answered and was very helpful. Good start lets hope the customer service is like this all the time”
“ar3
I needed to upload proof of NCD, which I did, but the file was password protected. I was able to resolve the problem however, by chatting with Abbey. I re-sent the proof and supplied her with the password, which she checked and confirmed that everything was in order. It couldn't have been easier.”
“I was unable to use the portal to update my policy details, so had a live chat with HM1 who was excellent in sorting it all for me. I was also pleasantly surprised by the additional amount I had to pay for my new car.
10/10 service by HM1 - Thank you.”
“I went on there chat to ask a question, I spoke with KL6, it was really quick easy and efficient, KL6 was really helpful, excellent customer service.”
“Review for JH7, provided A One Service.
Review for the company,
OneProtect charges (excluding premium) to amend/cancel a policy which hasn't even started yet and bought two days ago are too high.”
