“WP1 finally sorted my query I had incorrectly put the date of accident so they were going to charge me a fee so had to prove I did not have a car accident on that date so he removed this claim and put correct date of claim and there was just a small premium to pay.”
“GF7 was very helpful. He was able to clearly explain to me what I was looking to understand and I feel very confident in the customer service of One Protect”
“I had the best interaction for ages today with HW3 who really helped me get to the bottom of my queries about previous claims. I am always wary of online chat facilities but I have to say today was different. After around 15 minutes of interaction I was pleasantly surprised by HW3 who went off to check on a previous chat I had recently had which provided a load of more information that helped to answer my queries. Finally a good company to work with and especially HW3 who put my mind at rest. Thank you! :-)”
“HG1 was brilliant. Made an error and she was very helpful. Going through a tough time and she helped me manage the payment in an easier way. Really appreciate her understanding and support. Every company needs a HG1. Thank you”
