“Having provided the necessary information to an online insurance broker for a quote for car insurance I purchased a policy which on close inspection did not match with the all the details I had originally provided (potentially invalidating my policy in the event of a claim). In an attempt to clarify and amend my policy details I used the chat facility speaking to HW3. I was impressed by her positive response and actions, along with her patience, understanding and impartiality which led to a successful outcome. Thank you HW3 - Excellent effort.”
“BG3 - Bethany - had a live chat with Bethany, she was extremely helpful and was able to put my mind at rest regarding a couple of queries I had. Made me feel at ease asking what I thought were "silly" questions and she was able to respond immediately. Excellent customer service - thank you Bethany!”
