“Shishir was very helpful via the Web chat today. He finally sorted out the problem. however, it took them at month and three goes. All it took in the end was to configure the router”
“Charged £59 randomly. Was told it was a subscription for something I never asked for or have heard of. Despite being less than 14 days ago they refused a refund as required under the consumer contracts act.”
“Asked gor further advice etc today. I am not technical and find taking ingo in quite hard thesedays but again was answered online within 1 minute and excellent customer advice clearly given. Having read negstive reviews I must say so far really good. Initial sale stayed on line 45 minutes to help with prod and cons plus got reduction plus free installation plus hi dpeed super router came exactly as promised well within live date. So hoping 100 p cent for signal etc and after 19 months of struggle with a data contract to now get a great signal as promised. Well done Onestream for going extra mile.”
“Loads of hidden costs: monthly price went up 4% over inflation during a 1 year contract, £250 'cancellation fee', and they sign you up for McAfee malware trial which automatically charges you a year's subscription once it expires! AVOID AT ALL COSTS!!!”
“Shishir, was very understanding and patient on or online chat today, he managed to find out what I was looking for help with. He was very patient and polite. Thank you only to Shishir, the company and staff mostly are very awkward and don't do what they say they will do . However it take 45 minutes. Luckily I wasn't at work!!
Also thank you to the person I spoke to on the phone today. He was also helpful.”
“Anab was efficient and helpful. I requested information on when my line would be set up and how to apply additional discount offered and it was all done very sharply, I was impressed.”
