“Great service, received my palms garden furniture unfortunately due to bad weather they were unable to assemble it. Money was refunded within 3days. 😀”
“Please do not place an order as you probably won’t receive it. Do not say you have not been warned. Waiting on a call back once I eventually got through to them.”
“The customer service was appalling! I waited 5 months for delivery of furniture you were listing as available in 3-5 weeks... but you were quick enough to take my money & then ignore my emails. Terrible!”
“We are happy enough with the furniture but wanted some information regarding this. Despite a couple of phone calls and emails they have not bothered to get back to us. Just as well we don't have a problem as their customer service is non- existent. We paid to have the furniture built up and although we were happy with the job done, the delivery driver said that if the rain came on they wouldn't do it. The only reason we ordered it was because they offered construction. Buyer beware!!”
“Thanks to Out & Out for this lovely Console Table, it's not only offers great convenience, but also has enough storage space to keep all my essential items. Everybody loved its shape. Looking forward to buying more furniture’s from your online store. Good work!”
“No product delivered. No refund. Refuse to answer calls or emails. 6 months!! Disgrace. Check other review sites, it is a familiar trait with this company. Scammers.”
“Superior collection of furniture sets and irresistible deals. Ordered few times now and very pleased with the quality every time. Good work you guys.”
“Outandout has one of the best selection of trendy and designer furniture sets. Amazing prices, easy ordering and quick delivery. Very happy with the overall shopping experience.”
“Purchased two bookshelves from outandout recently. My daughters are very happy with the shelves. Excellent quality of the product and great deals. Good work guys.”
“So pleased with the quality and deals on this store. OutAndOut is just amazing and beats every other competitive online store in terms of selection, designs and quality. Prices are super amazing and deals are just mind blowing.”
“Outdoor Lounge Covers "TWO MAN DELIVERY CHARGE"
We bought a set of outdoor Marbella seating range from Out and Out and we thought we would buy a set of covers for them at a later date. We found out that it would cost £29.99 for a "Two Man delivery" which does not make sense! We phone Out and Out and eventually after several attempts which lasted over several days they phoned back but were adamant that the delivery charge was correct. We will never buy from this company again, their customer service is appalling”
“Paid £49.99 for Assembly and on closer inspection it was a shambles. Sent an email to company with photographs and guess what NOTHING, can't get through to anyone to help me. I paid £600 for a product I am not happy with. If you are reading this OUTANDOUT, please get in touch. I would like a resolution but if I do not get one I will escalate this complaint”
“Now had 4 yes 4 Madrid tables.. all faulty.. last one deliveried today and same problem. The screws are too small and therefore cannot put legs on table.. no one cares at out and out..”
“FAKE 5 star reviews BE WARNED THIS company has no idea how to handle complaints. Inadequate on every aspect of aftercare. The company needs to be shut down or they need to contact all unhappy customers & resolve every outstanding issue as there is a lot! I’m happy to remove all my reviews when issue has been resolved. Until then they will stay.”
“I am so pleased with the quality and prices on this store. OutAndOut beats every other competition with its selection in my opinion. Prices are attractive and deals difficult to beat.”
“AVOID AT ALL COSTS!!! We received our outdoor furniture only to find it looked like a shop second. Every piece had damage and the entire back section of the 3 seater had been coloured in with a black marker to try to hide all the paint that was missing.
We filled in the 48 hr claim form with all the pictures and after 72 hrs had passed we called them to get an update and were told we had to wait ANOTHER 72hrs for someone to call us back.
They have 3 phone extensions and no one answers any of them except option 1 who handle the outsourcing and don’t offer any reassuring customer support.
We finally got a call days later and told them we wanted a refund before they did the collection as we did not believe they would refund us based on all the negative reviews on TrustPilot. They offered a £100 refund before the collection and said the rest would be paid out after they had the goods.
Due to the fact that I did not trust them I had started a claim with PayPal as this was my payment method and they told me that this was being blocked by PayPal and they couldn’t do any refund. LIES! They tried to schedule a collection which I asked them to cancel as they hadn’t discussed any further refund options and they ignored this request. I asked them to respond to PayPals request for more detail regarding this purchase and they ignored this attempt to sort this issue and did not respond to any of PayPal’s queries.
I called and cancelled the collection myself and another subsequent attempt 2 days later was declined by myself also.
This furniture has been sitting in my living room for 5 weeks and they have ignored any requests to refund my money for the crappy goods they are trying to pass off as new.
I am happy to say that PayPal won the case and my money was refunded. Out and Out have still not discussed a refund with me and I have asked them to collect their crappy goods asap. I can guarantee they will not get back in contact with me regarding a refund from their end as they are crooks. They should not be allowed to trade as they are robbing people and putting hard working people through an extremely stressful process for goods that do not fit the bill.”
“Very long lasting material and high quality wood work on all furniture sets. The quality and the finish on the furniture items is brilliant. Quite pleased with the shopping experience so far.”
