Parts4Engines Reviews

Name: Parts4Engines
Address: Parts4Engines Limited, Unit 9 Riverside Park, Sheaf Gardens, Sheffield, Sheffield
Rating: 4.61

4.6 Rating 844 Reviews

90 %

of reviewers recommend Parts4Engines

4.6

Based on 844 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Parts4Engines 5 star review on 29th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service apart from the fact the parts I ordered and were put in with the Perkins number were the wrong size .”

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Posted 1 year ago

Hi Victor, Thank you for taking the time to leave us a review - good or bad we appreciate feedback from our customers. I had a look at your order, can you tell me which part of your order was the wrong size so we can help fix this issue for you? - Jacq

Posted 1 year ago

“online and telephone service excellent nice to have a service that has returned , THANK YOU not like you were talking to a computer so very refreshing. keep up the service brilliant”

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Posted 1 year ago

Hi Nigel, Thank you for taking the time to leave this amazing review ! I am so glad to read that the service you received exceeded expectations, I can see it was my colleague Jaq who assisted you. I will for sure pass this comment on to her, she will be thrilled !!!! Thank you very much- Gemma :))))

Posted 1 year ago

“Used these numerous times never let me down great company”

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Posted 1 year ago

Hi Richard, Thank you so much for taking the time to write this amazing review ! I am very glad to read that you have been repeatedly happy with our service, it is always a pleasure. Thank you for shopping with us :))) - Gemma

Posted 1 year ago

“Service was excellent”

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Posted 1 year ago

Hi Egils, YAY!!! I am so so glad to see you got the pick up running smoothly again I am absolutely honoured we was able to help fix your amazing vehicle. Your pictures were shown in our meeting !!! Thank you for choosing us to supply your parts and we hope to help you again in the future :)) - Gemma

Posted 1 year ago

“Excellent service very friendly staff very knowledgable on their products”

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Posted 1 year ago

Hi Geoffrey, Thank you so much for leaving us this fab 5* review !!! I am very happy you was pleased with our phone call and the service you received from myself. You was an absolute pleasure to assist, thank you for shopping with us :)))- Gemma

Posted 1 year ago

“Responsive but not very customer friendly. Order included shipping, but UPS charges additional shipping surcharge for EU customers which is required to be paid at delivery. This should be covered - or at least mentioned- during ordering process.”

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Posted 1 year ago

Hi Eelco, Thank you for the feedback, all feedback is very important to us. I completely understand your point of view in regards to the brokerage fees from UPS. I am in agreeance they are high but unfortunately we cannot bypass these as UPS is a separate company with their own policies. I have reached out to you previously explaining this in detail, but please note during the checkout procedure there is a banner at the top of the screen promoting our overseas customers to research the import duties before checking out. We are looking into opening an EU hub to bring these costs down for our overseas customers as we value you all as equally to our UK shoppers. We are hoping to get this underway in the future. Many apologies for frustration caused by UPS fees. - Gemma

Posted 1 year ago

“Part was as ordered and arrived promptly”

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Posted 1 year ago

Hi Neil, Thank you for this amazing review !!! I am so glad your pressure cap arrived with you swiftly, I will for sure send praise to our warehouse team so their quick dispatch. Thank you for shopping with us :)) - Gemma

Posted 1 year ago

“Easy to order and great delivery time definitely recommend using”

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Posted 1 year ago

Hi Rob, Thank you for this amazing review !!! I am so glad to read that you was happy with the ease of our new website and the delivery was quick, I will for sure pass this praise back to our warehouse team. Thank you for shopping with us :)))- Gemma

Posted 1 year ago

“The online ordering process was easy to navigate, delivery information was well communicated and the parcel arrived earlier than expected.”

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Posted 1 year ago

So glad to see this, Paul! No place is quite as far as Australia so when we are able to get your Perkins parts to you quickly, it is absolute music to our ears! Anytime you need anything, we are here to help! - Jacq

Posted 1 year ago

“Excellent assistance and great for Volvo Penta parts.”

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Posted 1 year ago

Thank you so much, Roger! Anytime you need any further assistance with your Volvo, we are more than happy to help :) - Jacq

Posted 1 year ago

“Ordered several parts. Shipping was fast and all parts arrived quickly.”

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Posted 1 year ago

Thank you so much for the glowing review, Tom! We always aim to be quick and maintain the quality of our parts - glad to see that we met your expectations :) - Jacq

Posted 1 year ago

“Really valuable the whole delivery time. However, a big and real issue is the goods having to enface customs and the associated costs”

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Posted 1 year ago

Thank you for the review, Julian! We are always trying to find the best way to navigate the customs element for our EU customers. Since Brexit, the issue of customs fees and courier costs have been our biggest hurdle. We are hoping to mitigate this in the future but until then, we apologise for the inconvenience. - Jacq

Posted 1 year ago

“Good range of parts for my Volvo Penta engine”

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Posted 1 year ago

What a fantastic review, thank you! Anytime you need help with engine parts in the future, we are happy to help :) - Jacq

Posted 1 year ago

“l am well pleased with my parts and the quick service thank you”

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Posted 1 year ago

That's great, thanks so much Colin :) Anytime you need parts for your Volvo Penta TAM22 - we're here to help! - Jacq

Posted 1 year ago

“I have not recieved my goods after 14 days. I have though recieved threats from UPS that they will destroy my shipment.”

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Posted 1 year ago

Hi Mads, I have looked into this for you and I can see that the shipment has outstanding fees due of £35.44 or DKK 317.20. These charges are- Government Charges: DKK102.20 Brokerage Charges: DKK172.00 VAT: DKK43.00 Please be aware if these import/VAT fees are not paid the shipment may be destroyed as UPS suggested, this will mean no refund can be made. Alternatively, the shipment may be returned to the UK and the cost of that return will be deduced from the refund amount. The shipment has been held in a sorting facility pending payment, this explains the delay in delivery. I hope this makes sense, if you need any further clarification please email me at gemma@partsengines.com - Gemma

Posted 1 year ago

“Delivery excellent. Arrived on time within a week through UPS. Cost was very competative. Site was user friendly. I’m purchasing from Canada. I’ll use Parts 4 Engines again.”

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Posted 1 year ago

Thank you David! So glad we could meet your expectations. More than happy to help our Canadian cohorts :) - Jacq

Posted 1 year ago

“Very goog communication about the shipment. A lot of part in stock for my Volvo Penta engine.”

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Posted 1 year ago

Thanks so much for the glowing review, Stony! Always happy to help with any parts you need for your D2-75 :) - Jacq

Posted 1 year ago

“Parts arrived in México 3 days after ordering. I had them 2 days later. I know where all my future engine parts are coming from now. 👍👍”

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Posted 1 year ago

Thank you Dennis, we really appreciate the wonderful review :) We hope you keep enjoying that Mexican sun and Pacific Ocean and if ever you need anything for your engine, we're more than happy to help! - Jacq

Posted 1 year ago

“Great service. Spot-on part identifying system. Very fast delivery.”

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Posted 1 year ago

Thank so much for the wonderful review, Robin! We're so happy to be able to help you with your Perkins engine and keep you in the water :) - Jacq

Posted 1 year ago

“there are still problems with FedEx for a week. My package is stuck in Marly la Ville. it is impossible to write or call can you intervene Je n’ai jamais demandé à envoyer mon colis chez ARMELLE”

Helpful Report

Posted 1 year ago

Hi There Herve, Thank you for you for letting us know this information and I will for sure help with this. I have given FedEx a call, they had very little information on the phone about this package. Subsequently, a case has been opened with the ID C-162585586. They explained they are going to contact me once they have looked into this package for me, I will keep you informed. Please accept our apologies on behalf of FedEx for the delays- Gemma

Posted 1 year ago

Parts4Engines is rated 4.6 based on 844 reviews