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Parts4Engines Reviews

4.6 Rating 844 Reviews
90 %
of reviewers recommend Parts4Engines
4.6
Based on 844 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
But it seems the EU wants to make it difficult for UK to make business by implying lot of expenses
Parts4Engines 5 star review on 12th September 2024
Helpful Report
Posted 1 year ago
Hi There, Thank you for the 5* review !!! However, I do completely understand the inconvenience of these high tariffs. Since Brexit importing from the UK has become an expensive venture, each country has it's own laws and % so it is difficult to include this within the pricing as it would prove had to be accurate and they are ever changing the costs. Please be assured our overseas customers are very important to us and we want to make the buying experience more cost effective and easy. We are currently looking into potential ideas to make buying from us much more cost effective for customers like yourself, but this will take time to put into action. We are very thankful for your business and we hope to supply you with parts again soon :))) - Gemma
Posted 1 year ago
Thank you for your work. The shop works fine, but the whole delivery, customs clearance procedure is terrible. I don't know if the problems are only in Lithuania or in the whole EU. Please move to Europe :)
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Posted 1 year ago
Hello There David, Thank you so much for your review !!! I am glad the buying experience from our website for you MD2030 parts was smooth sailing. I completely sympathise with the customs procedures and how difficult it can be to get the item through in regards to the cost and the information customs demand. Some countries custom authorities can be stricter and the process can require more time than others, but on the whole you are not alone. We are working at the moment on ways the bring these costs down and make buying from us a lot easier for our overseas customers. Our office and warehouse are based in the UK but we are looking into ideas that would massively benefit customers like yourself. Thank you for buying from us and we hope to see you again in the future :)))) - Gemma
Posted 1 year ago
The product arrived in good condition and seems to have quality, however next time i will buy it inside EU community. For a 20 euros spare part I payed 20 euros more in transportation and another 20 in import taxes and fees. It's crazy expensive. Would be great that parts4engines create a parallel company inside EU to avoid loosing customers.
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Posted 1 year ago
Hi Ricardo, Thank you for leaving us this feedback, good or bad we appreciate it. Firstly, I am glad the parts for your D2-40 arrived in good condition, it is great to know the packing held up all the way to Portugal. However, I do completely understand the inconvenience of these high tariffs. Since Brexit importing from the UK has become an expensive venture, each country has it's own laws and % so it is difficult to include this within the pricing as it would prove had to be accurate and they are ever changing the costs. Please be assured our overseas customers are very important to us and we want to make the buying experience more cost effective and easy. We are currently looking into potentially a hub overseas to bring these costs down, but this will take time to put into action. We are very thankful for your business and we hope to supply you with parts again soon :))) - Gemma
Posted 1 year ago
Very quick, good quality and easy to deal with. Be back.
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Posted 1 year ago
Thanks very much, Clarke! We appreciate your kind words and encouraging feedback :) - Jacq
Posted 1 year ago
Bonjour, Je commande régulièrement des pièces chez vous pour entretenir mon moteur Perkins 108M. Le choix des pièces est facile grace à la présentation de votre site, le prix est raisonnable et l'emballage impeccable. Merci pour votre service.
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Posted 1 year ago
Thank you for the glowing review, Alexandre! We are so pleased that we are able to help you maintain your Perkins 108M :) We also appreciate the kind feedback on the website as we work very hard to ensure products are easy to find and discern. Thank you for being such a loyal customer! - Jacq
Posted 1 year ago
Query was answered with in 1 hour
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Posted 1 year ago
That's great! Sometimes we get a little backlogged here in the office but we always want to make sure we answer any queries that come through in the most efficient and quickest way possible :) - Jacq
Posted 1 year ago
Thank you for always providing fast quality parts for my Perkins projects!
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Posted 1 year ago
More than happy to help, Daniele! Thank you for taking the time to give us such a kind review :) - Jacq
Posted 1 year ago
Was sold damaged parts. Sent picture of item that was damaged and was contacted and refunded for damaged part promptly . I wish more business had these values.
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Posted 1 year ago
Oh no! Sorry to see this, Robert. We never want to leave a customer with a damaged part and no recourse. We would be happy to offer a refund for the gasket if you would prefer to have your money back - it'd be £7.00 for the gasket which is roughly £9.16. Let me know how you would like to move forward :) - Jacq
Posted 1 year ago
Excellent customer service item delivered when was supposed too,will definitely use again
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Posted 1 year ago
We appreciate this kind review from you, Christopher! Always more than happy to help with any questions on orders and make an effort to get these packed and shipped as quickly as we can :) - Jacq
Posted 1 year ago
Ordered parts for my Volvo Penta D2-75. Arrived on time, shipped to US w/o additional cost. Suggest Parts4Engines creates a cross-reference between Perkins and the D2-75.
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Posted 1 year ago
So glad to see this, Fritz! We ship quite a lot across the pond and are always happy to see that our parcels make it there quickly :) - Jacq
Posted 1 year ago
The lift pump I received was very poorly made and unusable. I was disappointed that only a single paper gasket was included. Easily torn and lost as well. I do not think I will use parts 4 engines again.
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Posted 1 year ago
Sorry to see this part didn't work out for you, Jeff. We are always keen to refund our customers when they are dissatisfied with out products - have you got any photos to show us so we can see some of the issues you came across when trying to fit the pump? - Jacq
Posted 1 year ago
Excellent service and quick to respond. Very satisfied.
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Posted 1 year ago
Thank you for the glowing review, Frank! We aim to respond to our customers as quickly as we can because we know how an answer to an inquiry can help inform a decision - especially one pertaining to an engine :) - Jacq
Posted 1 year ago
Great service with quick delivery times.
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Posted 1 year ago
So glad to see this, David! We're always pleased to hear that the delivery times are speedy and the products top quality! - Jacq
Posted 1 year ago
All good. Correct parts arrived when expected and undamaged. 👍🏻
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Posted 1 year ago
That's great to see, Jim! We really do strive for the best service, parts, and delivery time for all our customers and love to hear that our services have met your expectations :) - Jacq
Posted 1 year ago
prompt and helpful service, and replaced one faulty part with no issues
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Posted 1 year ago
Thank you so much, Robert! - Jacq
Posted 1 year ago
Perfectly complete set for a reasonable price!
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Posted 1 year ago
Thanks so much for the glowing review! Always happy to hear that our customers find our products fit their engine needs as well as their financial :) - Jacq
Posted 1 year ago
Super prices. Had delivered in a few days and back out on the water. Great experience
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Posted 1 year ago
Absolutely brilliant to see this, Dan! We love to get people back in the water doing what they love without waiting too long for delivery! Enjoy that CA coastline!
Posted 1 year ago
The quality of the service I received was 2nd to none. I will definitely be ordering from them again when I need parts. 1 happy customer. Thanks very much ☺️
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Posted 1 year ago
That's so lovely to see, Diane! We can't wait to help you with any future engine needs you might have! - Jacq
Posted 1 year ago
It is so nice to have a source for parts that fit my old Perkins 4.236 engine. The website is great and telephone help the best. Thanks 🙏
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Posted 1 year ago
Thanks so much, Charles! Our company was born from a love for old boats and a need to have a good source for parts to keep these classics on the water - always happy to be a part of another boater's journey! - Jacq
Posted 1 year ago
Quick delivery, good quality parts. Fully recommend.
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Posted 1 year ago
Thank you for the kind words and glowing review, Dave! - Jacq
Posted 1 year ago
Parts4Engines is rated 4.6 based on 844 reviews