Parts4Engines Reviews

Name: Parts4Engines
Address: Parts4Engines Limited, Unit 9 Riverside Park, Sheaf Gardens, Sheffield, Sheffield
Rating: 4.61

4.6 Rating 844 Reviews

90 %

of reviewers recommend Parts4Engines

4.6

Based on 844 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Parts4Engines 5 star review on 29th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They really care about their customers and go out of their way to help”

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Posted 1 year ago

Hi Rob, Thank you for this fab 5* review !! I am very glad to read that you were happy with the service I provided, as I assisted you on the phone. You were a pleasure to help and I hope to see you in our orders again soon :)) - Gemma

Posted 1 year ago

“Excellent advice and service on my recent purchase of a coolant water pump and stainless steel exhaust elbow for Volvo D2 55hp. Great quality items with next day delivery. My first port of call for anything engine. A Well deserved 5 stars.”

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Posted 1 year ago

Hi Gary, Wow! Thank you for leaving us this outstanding review :)) I am very glad you were happy with the advice and service I provided you, you was a pleasure to assist. I am also pleased the parts quality met your expectations ! We will be more than grateful to assist you in the future :)- Gemma

Posted 1 year ago

“very fast deleveri with DHL and items perfekt exellerent”

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Posted 1 year ago

Hi There, Thank you for leaving this amazing 5* review !! I am very glad to read that your parcel was with you in a speedy manner, I will praise the warehouse team for their quick dispatch! It is great that you are very happy with our products for your M30 and we hope to supply you with many more :)) - Gemma

Posted 1 year ago

“Definitly not recommanded. I order from them some items for a total of 97 euros including 16 euros of delivery fees to France. At order time the screen was showing "taxes 0". Some day later i got an email from UPS saying i had to pay 40 euros as additional taxes. The UPS guy NEVER SHOWED UP at my address. The package have been returned to them, or "might be destroyed" they don t really know ... For 97 euros this is the only thing i got, an email saying : "Once we receive the package I will issue a refund for the parts minus initial delivery and minus the cost of return to the UK. Please note the cost of return can be higher than the initial delivery as the same discounted rates do not apply." It's just stealing. DO NOT SHOP with that company, especially if you order from outside UK.”

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Posted 1 year ago

Hi Clement, We have responded to your most recent email but here is a copy of that response. UPS will not attempt delivery until the customs fees are paid. They may try to contact you, but a courier will not arrive at the address. They’ve informed us that they sent a request for payment to the Customs Authority, which was not acknowledged by the deadline. As a result, the package is either being returned to the UK or destroyed. We contacted UPS this morning to get an update after reading your concerns about the VAT charges online, where you mentioned you were going to refuse delivery (google reviews) a week ago. We sent a response explaining the return costs so you could make an informed decision. The claim that "UPS said the package was refused due to VAT fees are just false, or basic lies" in your email, under UPS's terms and conditions, refusing to pay customs fees is considered refusing the package, as outlined on our website. Refusing payment is the same as refusing delivery. We understand that VAT charges can be expensive and inconvenient, but they are a legal requirement when importing goods from overseas. Each destination country sets its own tariffs and laws. In the UK, for example, customers pay 20% VAT at the checkout, and we handle the payment to UK authorities. However, as we ship to multiple countries, it’s difficult to keep track of every country’s VAT rates and charges, as these can vary and change frequently. We completely agree that paying 40 Euros on a 70 Euro order, especially when delivery has been paid for, seems unreasonable – and it is. The reason the cost is so high is due to UPS’s admin fees. Here’s the breakdown of the charges in France: Government fees: €18.00 Brokerage fees: €17.50 VAT (T.V.A.): €3.50 Choosing UPS as the courier increases the cost significantly due to their fees. FedEx, on the other hand, offers lower rates, which is why we recommend them at checkout for EU orders under €300. Please be aware that we make no money from this – it’s the courier and customs who do. If VAT is left unpaid, the package is returned to the UK, but at a higher cost. Unfortunately, we can’t cover this as it’s the importer’s responsibility to be aware of import fees when ordering from overseas. We do have this information on our website in several places. You may receive a partial refund, depending on the return costs to the UK. Once UPS provides us with the documentation, we’ll issue a refund if applicable, after covering those costs. We’re truly sorry for the high fees you’ve faced with this order. If there was a way we could help our overseas customers avoid these costs, we absolutely would.

Posted 1 year ago

“Good as always. Propmp & helpful.”

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Posted 1 year ago

Hi Nick, Thank you very much for taking the team to leave us this fab review ! I am very happy to read you have been consistently happy with our service and parts. We are very grateful to have you as a frequent shopper :)) - Gemma

Posted 1 year ago

“Commande sans aucuns soucis. Bien penser a choisir la livraison avec les frais de douane inclus. Livré très rapidement”

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Posted 1 year ago

Hi There, Thank you for leaving us this amazing review! I am so glad to read you took our recommendation of the FedEx pre paid VAT service. It makes the importation process hassle free ! Thank you very much for shopping with us :)) - Gemma

Posted 1 year ago

“Es ist alles gut, nur die Versandkosten nach Deutschland sind zu hoch.”

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Posted 1 year ago

Hi Bernhard, Thank you so much for the 5* review. I am very glad to read that you were satisfied with the parts you received from us for your Perkins engine. However, I do understand the frustration that comes with the high shipping cost when importing from the UK. Please be assured that we are working on possible avenues we could take as a company to bring these costs down. Thank you for shopping with us- Gemma

Posted 1 year ago

“Always good value , service and advice … A big bonus is that they are based in Sheffield just 3 miles away 😊”

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Posted 1 year ago

Hi Kevin, Thank you for leaving this amazing review ! It was lovely to meet you and assist you when you popped into the office and I hope to see you again soon :)) All the best from us all - Gemma

Posted 1 year ago

“quality parts and quick shipping”

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Posted 1 year ago

Hi Mike, Thank you for taking the time to write us this 5* review!! I am very pleased to read that the speedy dispatch for our warehouse team and the overall quality of our parts left you happy. Many thanks for shopping with us :)) - Gemma

Posted 1 year ago

“I ordered a lift pump (needed quickly)for an older VP 2002 and several other parts to have on hand for future maintenance and was impressed on how quickly the parts made it to my doorstep halfway across the planet. High praise for the decent selection of parts and the promptness for filling the order.”

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Posted 1 year ago

Hi David, Thank you so much for the fantastic review !! I am very pleased to read that you were pleased with our warehouse teams speedy dispatch I will pass this on to them, they will be very pleased their efforts are successful. Thank you for shopping with us and I hope to see your name in our order list in the future :)))- Gemma

Posted 1 year ago

“The rear seal kit included other parts needed to correctly replace the seal than other suppliers.”

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Posted 1 year ago

Hi Greg, Thank you for leaving us this fab review !!! I am very pleased to read you were happy with our Crankshaft Seal Upgrade Kit for your 4.107. Thank you for shopping with us and we hope to see you in our orders again soon :)))- Gemma

Posted 1 year ago

“very good sevice thank you”

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Posted 1 year ago

Hi Rob, Thank you for the glowing 5* review!! I am very glad to read you had a great experience with us and I hope our products for your 2GM20 lived up to your expectations :)) - Gemma

Posted 1 year ago

“Pumpe ist ok, aber 50% Zusatzkosten für die Zollabwicklung sind viel zu hoch, und darauf wurde nicht deutlich hingewiesen! Sorry,nie wieder eine Bestellung in UK”

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Posted 1 year ago

Hi There, Thank you for the feedback, good or bad we appreciate it. I am glad to read you are happy with the water pump, but I do understand the frustration with the import fees and VAT. We charge a delivery fee on behalf of the couriers. When exporting goods from the UK to Denmark, UK VAT is not applicable. However, Danish VAT still applies. Given that we ship globally and each country has its own import and export laws and VAT regulations, we do not advertise specific VAT rates. As a UK-based company, it is challenging to be aware of the VAT rates for every country, as these are set by each respective government. For shipments from the UK to EU countries, VAT will always be charged according to the rate set by the destination country. During the checkout process, we suggest choosing FedEx as your courier for EU destinations. FedEx includes Pre-Paid VAT in their shipping prices, ensuring that no additional fees are incurred at Danish customs. In contrast, couriers like UPS and DHL do not include Pre-Paid VAT and may charge an administrative/service fee for collecting the VAT, which will be added to the overall cost. You can find the VAT information on our website under the headings Shipping, FAQ, Delivery and EU delivery. I hope this makes sense :)) Thank you for shopping with us - Gemma

Posted 1 year ago

“Super helpful staff even for small orders. Big hand for Emma. 👍”

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Posted 1 year ago

Hi Kenny!, Thank you so much for the amazing review !! I am so glad I got to help you and you were happy with your order :)) - Gemma

Posted 1 year ago

“I've used Part4Engines twice to buy new flexible engine mounts for my narrow boat. I had four new ones from them in 2018, which I've been very pleased with and their service at the time was excellent in every respect. Unfortunately, I made a slight alignment error with one of them when I fitted it, which resulted in it starting to fail in 2024. This was entirely my fault, not the part's or the firm's. I've just used them to supply a replacement for the failed one and other than the price having gone up dramatically (like everything) since 2018, their service was every bit as good as last time and the new part is already fitted on the boat. This time I've aligned it properly, too. I'm very happy to recomment the firm and their products to you. I will certainly use them again.”

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Posted 1 year ago

Hi There Joe, Thank you so much for taking the time to write this amazing review !! I am so glad to read that you were happy with our services previously and most recently. We all make errors from time to time but I am pleased to hear you got it all fixed up !! I do understand the price increased from the first order to now can be a bit of a shock but our suppliers are ever increasing their prices so it becomes difficult to keep are prices the same over the years, but we try to keep all the pricing competitive :)) Thank you again for recommending us !! - Gemma

Posted 1 year ago

“Excellent on line ordering and prompt delivery of VP parts at better than Aus prices. Highly recommend there service.”

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Posted 1 year ago

Hello There, Thank you so much for the amazing review !!! I am very glad to read that you are happy with the overall service you had. Long gone are paying for overpriced VP parts we are happy to supply you all the way in sunny Australia :)) - Gemma

Posted 1 year ago

“Great speed on delivering the spare parts! Thanks! Still need to install all of them in my Perkings engine!”

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Posted 1 year ago

Hi Marcelo, Thank you so much for this outstanding review ! I am very glad to read our warehouse team got this order picked, packed and on it's way to you so quickly. If you need any advice with fitting these parts to your 4.108 please give us a call :))) - Gemma

Posted 1 year ago

“Very responsive, good pricing and good technical knowledge. Great source of Volvo Penta compatible engine parts.”

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Posted 1 year ago

Hi Paul, Thank you for this amazing 5* review!! I am so glad to read that you were happy with all areas of our service and the Turbo Charger kit worked well. I will pass this on to our team :))) - Gemma

Posted 1 year ago

“super billig, kommer igen. Mvh Jørn”

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Posted 1 year ago

Hi There, Wow! Thank you so much for the amazing 5* review. I am so glad you are happy with our prices, as boat lovers ourselves we are tired of paying too much for OEM parts. Our founder worked really hard on creating affordable good quality parts and I am pleased to read you are happy with what you received. Thank you for shopping with us :)) - Gemma

Posted 1 year ago

“Greatvto deal with. Good catalogue and good prices. However while 7 seven days from order to delivery in Australia is great when you need parts NOW, on small nonurgent items the delivery costs can be more than the item cost. Could you also consider an alternative post service.”

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Posted 1 year ago

Hi Paul, Thank you for the fab 5* review, that is ace to read ! I do understand when you only need the odd gasket or something small the value of the package can become less than the shipping cost. If you require a smaller order in the future please give the office a ring on +44 1142728 628 and I will see what I can do for you :))) Many thanks - Gemma

Posted 1 year ago

Parts4Engines is rated 4.6 based on 844 reviews