“We ordered an LED mirror on line. The web site was easy to use and the mirror arrived the next day. However we were not happy with the quality and decided to return it immediately. There was a 10 x magnification section within the face of the mirror. This was a different colour to the main mirror and looked like mirrored card. A panel was stuck on the back with tape; this had come away in transit but we were able to re stick it. The returns process was confusing to me. Reasons for the return was asked for. I put 'not happy with the quality' and I was told I could not have a refund. I phoned and spoke to a very helpful person in the office and I should have ticked 'no longer needed' to trigger a refund. I was then emailed with permission to return the mirror with a return mirror to put inside the box. By that time I had packaged and resealed the box so had to reopen/seal the box. Frankly I found the returns process a bit of a faff. The quality issues and the confusion about returns would put me off purchasing from this company. However the person in the office was very helpful and I have now received my refund so all's well that ends well.”
“Beautiful mirror, although third time lucky as courier broke first two (second was smashed to bits). Great customer service replacing the item so quickly, really impressive actually. I'd hugely recommend buying from Pebble Grey and will again if I ever need to replace another light mirror I have.”
“Great Company It has been a real pleasure to deal with Pebble Grey. Even after a self made mistake, they were great helping me to sort out a different unit. Highly recommended.”
“The best customer service I have seen for a long time. I had a cracked mirror on the side of my bathroom cabinet, I phoned and spoke to a very polite and nice lady called Abbie and within 24 hours I had a new cabinet, which we love. I will always recommend, Pebble Grey to anyone I know. THANK YOU”
“This is the second time I've purchased from Pebble Grey. Both times I've obtained a quality product at a reasonable price. This time there was a problem with the courier failing in their part of the process. Unable to get through to them I contacted Pebble Grey and they were extremely helpful, contacting the courier from their end and locating the package at a local depot so that I was able to collect it easily. I'd certainly recommend Pebble Grey to anyone.”
“Excellent company to deal with, The item I purchased was at a great price and very quick FREE delivery. Unfortunately there was a change in our plans and the mirror was not required, Pebble Grey were very good in honouring their full refund 15 day full money back guarantee. I will certainly be using them again.”
“It's a shame that a great product , a large circular mirror , is let down because the correct fixings are not included . This is a heavy product and needs the correct fixings for BOTH plasterboard and/or solid walls supplied as standard .”
“Excellent price on this product with free delivery too. Extremely well packaged. We bought this same Grace mirror cabinet in 2021 but left it behind when we sold the house as the buyers loved it. It’s very stylish and holds lots of stuff and the ambient lighting looks amazing. It’s not going to be fitted until mid February so haven’t been able to use it yet.”
“This was a replacement mirror for one broken in transit, the replacement arrived in record time and, more importantly, intact. Many thanks to Kelly at Pebble Grey for the excellent service.”
“Took two of us to fit the mirror.Once up the look was lovely the black outer and white lights are great.It came packaged very well and was received in perfect condition.An excellent company and good choice of mirror.”
“Bathroom cabinet arrived within a few days of ordering, by Royal Mail, with no delivery charge and at a great discount. Packaging was substantial, unlike any goods we previously received from other companies. Pebble Grey deserve much praise and a definite gold star. Would not hesitate to purchase from them again.”
“I had to return the item as I underestimated its weight. Even though, the whole experience was positive from a prompt delivery. No issues with bathroom cabinet. I have sent it back (paid for of course for return) customer service responsive and respectful.”
