“Purchased refills for our fountain and roller ball pens. Ordered and they came the next day. Not the easiest refills to find but others do stock them. Rating is low due to the issue that we did not get any "options" on postage - considered this too expensive. Would have been happy to wait for delivery (not in a hurry) and pay less for it. Would prevent us ordering from The Pen Shop again - Cost for postage was forced on us which is utterly unacceptable but we could not stop the order. Shame really, we appreciate postage is unavailable sometimes but.....nearly £4 for two tiny items!”
“Bought two lots of ink cartridges for a Mont Blanc pen (as a present). They didn’t package them properly. The boxes were damaged so I couldn’t give them as a present. Contacted them and basically got a “awww shame” email in response. Won’t buy from a retailer that doesn’t value both big and small customers.”
“The order was for Mont Blanc Rollerball refills, and as usual I ordered new ones when I put the last one into my pen. So speed of delivery wasn't important, but if it had been, it couldn 't have been better.”
“Purchased a pen for a friend's birthday, but it's been 14 days and I still haven't received the item. Have sent 3 emails asking to cancel the item and be refunded so that I could buy my friend's birthday present, but I still haven't received a refund; they just keep emailing me back telling me "we're looking into it with Royal Mail, and we'll be in touch". It's been 2 weeks. Her birthday is in 2 days. I don't have time now to wait now, and I can't afford to buy her a present. Will never use The Pen Shop's online service again, and would recommend against anybody else doing so”
