“First time i have used the Pen Shop. In pressed with customer services, sent them a photo of the ink carriage i needed and they advised the number. Product arrived within 2 days”
“Amazing service , great prices - had a query re my Montblanc pen and what refill to use . Really quick reply from customer service , and fast delivery - my new go to place for all thing pens !!”
“I recently had difficulty finding the correct cartridge for my fountain pen which I mistakenly thought was a Cross pen, I was unusually invited to the company office where I was helped by a lovely young gentleman to find and supply the correct cartridge for my pen, I’m very grateful to at last be able to use my lovely tortoiseshell pen … Regards Mrs Pauline Howorth”
“my order placed 16 August still has not arrived despite paying 3.60 for postage 20% of the order value!
the first class service has still not arrived after 3 days and no tracking update available.”
Good morning Simon,
I'm very sorry to hear that the order has not made it to you. We made sure it was picked up for delivery the day it came in. It seems, however that Royal Mail have not delivered. Our office is closed today for the bank holiday however first thing tomorrow I will get another one sent out for you.
Many thanks,
Will McClymont
“It was a last-minute graduation gift for a friend, and I needed it the next day. They prepared it beautifully, wrapped it, and delivered it. I was incredibly happy that day. They definitely deserve five stars.”
“I appreciated being phoned up to discuss a stock issue with my order. Service was constructive and civilised and the (albeit small) refund was made promptly. Have added this site to my favourites!”
“I only wanted a couple of 'fine' black CROSS ballpoint refills. and the manufacturer's website had them in stock. but the price doubled by the time delivery had been added in!
Ridiculous.
But The Pen Shop had them in stock as well, and their delivery costs were cheap, so I ordered from The Pen Shop. The refills arrived in the post next day too!
So the pen shop had good stock, good quality, cheap delivery and very rapid turnaround.
Most impressed! .”
