Petworld.ie Reviews

Name: Petworld.ie
Address: Unit 6, Letterkenny Retail Park, Letterkenny, Donegal
Rating: 4.81

4.8 Rating 622 Reviews

96 %

of reviewers recommend Petworld.ie

4.8

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Petworld.ie 5 star review on 3rd May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Giving only three stars because my other did not arrive in time. This was not the fault of Petworld, but the fact they use Fastway as their corrier. Fastway has to be the worst corrier service in the country.”

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Posted 3 weeks ago

“Ordered 2 items on your promo recently but was told that as one was already on offer, the discount didn't apply. Decided to cancel the whole order but received the credit promptly.”

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Posted 7 months ago

“The first time I used Petworld.ie was a great experience. My dog food arrived quickly (although it was just dumped at the end of our driveway) but since I got notified by the app that it was delivered, it was fine. However, this time (my second time) using Petworld is a totally different experience. I got a notification that the dog food was delivered as usual, but when I checked, it wasn't anywhere to be found. When I checked the tracking app again, the status was delivered, with "signature obtained". I live alone and unless my dog signed for it and hid it, I guess it went to the wrong address. I went to the Fastway website where the issue basically went into a black hole. I have had no reply from Fastway and have no idea where the delivery is. I checked with my neighbour and they haven't received anything either. I know this is technically not the fault of Petworld.ie, but now I am reluctant to buy the dog food from the website again as I just don't trust the delivery service.”

Helpful Report

Posted 8 months ago

Adrian Thanks for your feedback and we are sorry to hear that you had a negative experience. As you discovered the next morning, the dog food had been delivered to the incorrect address and the person who recieved it kindly brought it to you. We contacted the couriers to make them aware that your parcel had been delivered to the incorrect address to ensure the driver was made aware and try to ensure the same mistake is not repeated. We hope to process orders for you in the future Kind regards Bronagh

Posted 8 months ago

“Really lovely to talk to. Staff were very helpful in answering my questions and concerns. Would shop here again.”

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Posted 8 months ago

Petworld.ie is rated 4.8 based on 622 reviews