Rugged Radios Reviews

Name: Rugged Radios
Address: 509 traffic way, arroyo grande, California
Rating: 4.60

4.6 Rating 1,008 Reviews

89 %

of reviewers recommend Rugged Radios

4.6

Based on 1,008 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

8885417223

Email:

media@ruggedradios.com

Location:

509 traffic way,
arroyo grande
California
93420

Rugged Radios 5 star review on 4th May 2025

603

Anonymous

Anonymous // 01/01/2019

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English

“Product is everything I expected. Install was very easy. Sounds good and clear and loud.”

Helpful Report

Posted 6 months ago

Thanks for your feedback! We’re delighted to hear that our product met your expectations and that the installation process was straightforward. Enjoy the clear and loud sound quality! If you have any questions or need further assistance, feel free to reach out.

Posted 6 months ago

“It's nice not having to stop to have a discussion with other vehicals. Car to car comunication is great.Rides just go smoother. In car communication is nice (no screaming mostly), exterior nosie is reduced, more of a pleasant experience.”

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Posted 6 months ago

Thank you for sharing your experience! We're glad to hear that our radios are enhancing your rides and making communication smoother and more enjoyable. Here’s to more pleasant adventures on the road ahead!

Posted 6 months ago

“Everything was great for the install of the radio and intercomm, but the power wires were a little short. I had to add 5 feet to make it to the battery.”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We’re glad to hear the installation went well overall, but we appreciate your note about the power wires. Your input helps us improve our products, and we’re here to assist you if you need anything else!

Posted 6 months ago

“I have a set of a well known competitors GRMS radios and the Rugged Radios are a superior handheld radio. The others always made me feel I was using a set designed for children, whereas the RR set is a definitely for the big boys!”

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Posted 6 months ago

Here’s an enthusiastic response for that review: Thank you for the fantastic feedback! We’re thrilled to hear that you find our Rugged Radios to be superior and more suited for your adventures. Welcome to the Rugged Radios family, and enjoy all your future rides!

Posted 6 months ago

“ON like the other radio companys I get a problum with one of my radios I can call you and you helped me reprogramed my radio and we movedon midland radio you email the problum and wate for a replay cobera states you can talk 35 miles but leaves you out as to how that is why I went with you and will allways put you first in line I love the way your guy comes on utube and takes the radio apart to so something to everyone keep doing it it workes and let's rap up this year and move into the next year together”

Helpful Report

Posted 6 months ago

Thank you for your loyalty and kind words! We're thrilled to hear that our team was able to assist you quickly and effectively. Your feedback about our YouTube tutorials means a lot to us; we’re committed to keeping the support coming as we move into the next year together!

Posted 6 months ago

“I have purchased several of the car chargers for the handheld radios. They do not last one or two charges, and then the cable will not charge any longer. The handheld will not even get out a half a mile range.”

Helpful Report

Posted 6 months ago

Hi Todd, Thank you for your feedback regarding the car chargers for your handheld radios. We’re sorry to hear that you’ve experienced issues with their durability and charging performance. This is not the level of quality we strive for, and we appreciate you bringing this to our attention. We’d like to gather more details about your experience to see how we can assist you further. Please feel free to reach out to us so we can address your concerns and work towards a satisfactory solution. Thank you for your support, and we hope to resolve this for you soon. 888-541-7223

Posted 6 months ago

“I hate all the cables. You need to have blue tooth compatibility. The range is not as expected either, I think we had the same or more range with CB”

Helpful Report

Posted 6 months ago

Hi Jeff, Thank you for your feedback. We understand that dealing with cables can be frustrating, and we appreciate your input regarding Bluetooth compatibility. We are constantly working to improve our products, and your comments will help guide future developments. Regarding the range, we strive to provide the best performance possible out of our radios, and we’re sorry to hear that your experience did not meet expectations. If you have any specific concerns or would like to troubleshoot the issue with the range you're getting out of your radio, please feel free to reach out to us. 888-541-7223

Posted 6 months ago

“Make replacement covers for ear pads”

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Posted 6 months ago

“Excelent services and support and Great products”

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Posted 6 months ago

“Needed a repair on one head set , and it was completed and shipped back in a timely matter..”

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Posted 6 months ago

“I bought the M1 kit with 2 head sets but only received one set of cables for the helmets it relly screwed me up on why it would not pair with each other, lucky I bought a helmet it had a set with it soo all is good.”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience! We're sorry to hear about the mix-up with the cables for your M1 kit. It's great that you were able to use the helmet's cables as a workaround. If you need any additional parts or assistance in the future, please don’t hesitate to reach out. We're here to help ensure everything works smoothly for you!

Posted 6 months ago

“Ear phone jack intermittent. Told we need adapter to make it stereo. Still does work all the time. Have to play with the jack constantly. Ear phones are from racing electronics or e.a.r. inc. not cheap. We have replaced one of three we bought with a different brand already was not able to get it work for a complete race. Customer service was polite and understood the issue but did not have a solution.”

Helpful Report

Posted 6 months ago

Hi Dan, Thank you for taking the time to share your concerns with us. We’re sorry to hear you’re having issues with the earphone jack and that the solution we provided didn’t resolve the problem. We strive to ensure our products work reliably, and are compatible with other brands in the industry. We appreciate your feedback as it helps us improve. If you need further assistance or have specific questions about compatibility, please don’t hesitate to reach out. 888-541-7223.

Posted 6 months ago

“Purchased head sets.w 2 pin radio connectors. Contacted RR i purchased correct wire 2 pin for my midland radios and a Btech radio. Midland would only key up if I pushed radio trans and head set trans button same time, no sound. Btech keyed up as soon as you plugged in set no sound. Swapped Mics no change. Sent wires head sets and radios back for tech support. Credited w wire set. Stated I needed a different mic (3rd) returned string both radios worked. Midland did good. Btech no joy. So I was hoping to use the betech lived decided that will be a base radio in field. So watch your type of radio. Service/tech department had radios about 2 weeks. Still don't understand why btech radio still keys up. My Midland in ear speaker w mic works but this was going to be for 4x4 riding.”

Helpful Report

Posted 6 months ago

Hi Frederick, Thank you for your detailed feedback regarding your headset and radio compatibility issues. We understand how frustrating it can be when equipment doesn’t work as expected. Compatibility can sometimes be affected by factors such as connector pinouts, microphone types, and proprietary connections specific to certain brands. We're glad to hear that your Midland radios worked well after the adjustments. For the Btech radio, we appreciate your patience while our team worked on your equipment. If you continue to experience issues we recommend reaching out to our support team for further assistance in troubleshooting. Thank you for your understanding! 888-541-7223

Posted 6 months ago

“Customer service was very helpful. No issues”

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Posted 6 months ago

“Encontré los productos que necesitaba, la compra on line fue expedita y los vendedores fueron muy amables y eficientes en su ayuda. Los productos son de excelente calidad, así que recomiendo 100%”

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Posted 6 months ago

“STAFF WAS VERY HELPFUL”

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Posted 6 months ago

“The only thing is my head phone plug connector has gone out once other then that they work great super great product”

Helpful Report

Posted 6 months ago

We appreciate your feedback! We're glad to hear that overall, you're enjoying your Rugged Radios product. We're sorry to learn about the issue with the headphone plug connector. If you need assistance with a replacement or have any other concerns, please reach out to our support team. We're here to help!

Posted 6 months ago

“Customer support is very responsive and the product is well-made.”

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Posted 6 months ago

“Great products. The Intercom system works great. The Hand held R1 radios are great for Prerunning”

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Posted 6 months ago

“I installed my radio in a Polaris Ranger XP 1000, made my own radio mount”

Rugged Radios 5 star review on 16th October 2024

Helpful Report

Posted 6 months ago

Rugged Radios is rated 4.6 based on 1,008 reviews