“Good product - service is dreadful - time from date of order to delivery is unacceptable - remedial work took forever to happen, and even then Russells failed to include a replacement Roman Blind pull cord which was ordered.
This appears to be a classic case of a small regional company which expanded too quickly.”
Hi Roger,
Thank you for your honest feedback. We’re glad to hear that you are satisfied with the product, but we sincerely apologise for the issues you've faced with our service and delivery times. Your experience is not reflective of the standards we strive to maintain.
We appreciate your concerns regarding the remedial work and the missed replacement pull cord. We're continually working to improve our processes to ensure that our customers receive timely and complete service. We’re committed to learning from situations like yours.
If there’s anything further, we can do to assist, please don’t hesitate to reach out.
Thank you for your wonderful review! We’re so glad to hear you were pleased with our service, from measurements to installation. We appreciate you taking the time to share your experience. We look forward to helping you again soon!
“A very quick response to my query to organise a call out for a quote. Hassle free and very knowledgeable. We are very happy with the result. It was fantastic that they came out to fit the last blind on my timeframe.”
Thank you so much for your amazing review, Cathy! We're thrilled to hear you found our response time quick and our team knowledgeable. It's fantastic that we could fit the last blind to your schedule. Your satisfaction is what we strive for, and we can’t wait to help you again in the future! Enjoy your beautiful blinds!
Thank you so much for your kind review, Christine! Your satisfaction means everything to us, and we can’t wait to assist you again in the future! Enjoy your new blinds!
“Russells curtains in an excellent supplier of quality curtains and blinds. They completed our project on time and with excellent quality. Also their installation team in Auckland is very professional and friendly. Thank you.”
Thank you so much for your fantastic review, Wade! We’re delighted to hear that you found our curtains and blinds to be of excellent quality, and that our installation team in Auckland made a positive impression. Your kind words mean a lot to us! We look forward to serving you again in the future!
“Russells were great to deal with, any issues we had were dealt with quickly and professionally. The curtain installer we dealt with (Kai), was so kind and helpful, a real credit to the company. Would recommend in a heartbeat.”
Thank you very much for your wonderful review, Mike! We truly appreciate your recommendation and look forward to assisting you again in the future! Enjoy your new curtains and blinds!
Thank you so much for your excellent review, Astrid! Great communication is a top priority for us, and we appreciate your recommendation! Enjoy your beautiful new window treatments!
“Good afternoon, We are absolutely delighted with the wonderful new roller blinds we had fitted in a rental property. From the time we submitted our first message online until the product was fully installed we had wonderful friendly service from Nadia and the super efficient gentleman whom installed the blinds. Reliable and honest timelines, quick resolving of any queries and notifications from administration regarding payment receipting.
We have no hesitation in recommending the Taranaki Team to anyone! Our tenents are very happy too!
Thankyou Nadia your are a STAR!!!!
Have a great 2025 Year!!”
Thank you so much for your fantastic review, Lynette! We're thrilled to hear that you are delighted with your new roller blinds and that Nadia provided you with such friendly service. We appreciate your recommendation and wish you and your tenants a wonderful 2025! Enjoy your beautiful new blinds!
“Super happy with the selection process with Rochelle and the time she took to make sure that the fabrics, styles and colours were what I wanted. The installation date was booked in and the blind, sheers and curtains look better than I ever hoped for. Look forward to using Russells again in the future. Thanks so much.”
Thank you so much for your amazing review, Lynda! It's wonderful to know that everything turned out even better than you hoped! We can't wait to assist you again in the future. Your satisfaction means everything to us!
“Excellent and quick service!
I didn't really know what I was after, but Nicole and her team guided me to choosing beautiful curtains to fit the bedrooms in our new house.”
Thank you so much for your fantastic review, Alicia! We're delighted to hear that Nicole and the team could guide you in selecting beautiful curtains for your new home. Your kind words mean a lot to us, and we hope you enjoy your new space! Looking forward to assisting you again in the future!
“Really enjoyed the sales experience. Amanda was knowledgeable and prepared to work with us and our ideas. The curtains were made promptly and the installation was efficient even though they were sent to the wrong depot - that was quickly sorted.”
Thank you so much for your wonderful review, Kate! We're thrilled to hear that you enjoyed the sales experience with Amanda and that your installation went smoothly. Your feedback means a lot to us, and we appreciate your understanding regarding the mix-up. We hope to work with you again soon!
Thank you so much for your wonderful review, Diana! This means the world to us, and we truly appreciate your recommendation to friends. We look forward to seeing you again in the future!
“We are very happy with the whole process - initial quote, requote, accurate advice on date of fitting, the supply and fitting and the end result. thank you”
Thank you for your wonderful review, Brendan! We're delighted to hear that you had such a positive experience with our team from the initial quote to the final fitting. Your satisfaction means a lot to us, and we’re grateful for your kind words. We look forward to seeing you again!
Thank you so much for your fantastic review, Michelle! We’re thrilled to hear that you’re happy with the service from Kelly and that you’ve trusted us with two of your homes. Wishing you a Merry Christmas and looking forward to helping you again in the future!
“Mixed feedback.
Aaron is fantastic - very professional and helpful. Would recommend. Sam (Installer) also fantastic. High quality work.
However, communication (both to clients and to Installer) could be improved.”
Thank you for your balanced feedback, Justin! We're thrilled to hear that you had a great experience with Aaron and Sam, and we appreciate your kind words about their professionalism and quality of work. We also value your input regarding communication and will definitely work on enhancing that aspect for our clients. Your support means a lot to us, and we hope to see you again soon!
“I LOVE our new curtains. Carey was great to deal with - nothing was a hassle for her. Curtain installation and finish is perfect - great quality curtains- definitely highly recommend!”
Thank you for the wonderful review, Rachelle! We're so glad to hear that you love your new curtains. Your recommendation means a lot to us, and we can't wait to welcome you back in the future!
“Five stars! Consultation, communication, installation, quality of finished product all excellent. Russells has installed blinds for us in two residences. Tania has such a patient, pleasant manner and steered us successfully through the many choices available.”
Thank you so much for your wonderful review, Janet! We're thrilled to hear that you had a positive experience with our consultation, communication, and installation. We appreciate your trust in us and look forward to helping you again in the future!
“We paid for our curtains in August, our installers have been 4 times and they are still not finished and it is now December. From the curtains being an incorrect length and having to be re sewn to bringing the wrong size and colour brackets it has been very frustrating for the money we have paid.”
Dear Customer,
Thank you for taking the time to express your concerns. I'm genuinely sorry to hear about the repeated visits from our installers and the frustration you've experienced. We aim to provide a smooth and efficient service, and it’s clear we did not meet those expectations in your case.
Your feedback is vital to our continued improvement, and I want to assure you that we are reviewing your situation. It’s important to us that you feel satisfied with your purchase.
Best regards.
“Really impressed with the whole process. No pressure to purchase, great guidance with choices and super efficient installation process.
Really happy with our products and their quality.”
