“Great consult at home followed by great communication throughout the process of making my curtains through to the install. The end result is fantastic, thank you.”
Thank you for your glowing review, Jess! We're delighted to hear that you had a great consultation and appreciated our communication throughout the process. We truly value your feedback and look forward to seeing you again!
“Requiring 4 installs including a remake did not impress me. I also find it offending to be asked for full payment before install. If you backed your work you shouldn't need that policy. What leverage did I have? Luckily for all parties there was never a question that the length was wrong each time and you quickly agreed to correct. However, 2nd time using Russell's and we've missed the wow moment of new drapes.”
Dear Jenny,
Thank you for sharing your thoughts with us. We’re genuinely sorry to hear about the multiple installs and remakes that you experienced. Your feedback is valuable, and we understand how important it is to get everything right the first time.
Regarding the payment policy, we strive to maintain a process that protects both our customers and our business, although we recognise it may not suit everyone.
It’s disappointing to hear that we didn't deliver that "wow moment" you were hoping for, and we’re committed to making improvements. If there's anything we can assist you with, please don’t hesitate to let us know.
Best regards.
Thank you for your kind review, Jill! We're so glad to hear that you experienced our great service once again. We truly appreciate your continued support and look forward to seeing you again in the future!
Thank you for your wonderful review, Donna! We're thrilled to hear that you love our range of quality products. We can't wait to assist you again in the future!
Thank you for your fantastic review, Susan! We're so pleased to hear that you had a great experience and are happy with the final product. We hope to see you again soon!
Thank you so much for your wonderful review, Rose! We're thrilled to hear that you love your curtains and had a great experience with our installer. Your satisfaction is our top priority, and we can't wait to help you again soon!
Thank you for your amazing review, Amy! We're so glad to hear that you found the quality outstanding and appreciated our customer service. We look forward to seeing you again soon!
“Excellent service from the initial consultation to the install, cant be faulted! The install was very nicely finished and the staff were all so professional and a pleasure to deal with. Recommend them!”
Thank you so much for your fantastic review! We're delighted to hear that you had a great experience from consultation to installation. Your recommendation means a lot to us—looking forward to assisting you again in the future!
Thank you for your wonderful review, Shona! We're thrilled to hear that you're absolutely happy with our service and the product. We truly appreciate your feedback and look forward to seeing you again in the future!
“The service and advice from Charmaine Ullberg was excellent although somehow, some of the instructions on my first installation were missed.
The quality of the making has been excellent and I have shown others who have been impressed.
I had two phases of blinds installed. In between the first and second the brand of blinds supplied changed so I was not able to match the colour or other minor details. This was not good. I found the new types were inferior quality eg a plastic chain instead of a cord although the price was similar. The plastic chain makes a terrible noise against the chain housing.”
Thank you for your thoughtful review, Robin! We’re pleased to hear that Charmaine provided you with excellent service and advice, and that the quality of our products has impressed you and those you've shown. Your feedback is invaluable to us as we always strive to improve. We appreciate your insights and hope to see you again soon!
Thank you for your feedback, Ann! We're thrilled to hear that you find the curtains and blinds perfect and that they look great in your space. If there's anything else we can assist you with, please let us know. Your satisfaction is important to us!
“Great knowledge and ideas from Lisa.
Customer service person was fantastic at keeping me informed of timeliness and delay of part of the order which wasn't a problem.”
Thank you so much for your fantastic review, Barbara! We're delighted to hear that Lisa's knowledge and ideas made a positive impact on your experience. We look forward to seeing you again soon!
“It was lovely to have a consultant come to my home and help me choose curtains and blinds for our beach house. The curtains are beautifully made and the fabric is fabulous. However, I so wish the consultant had pointed out that the heavy fabric I had chosen and the full blockout lining would mean that the curtains cover a large portion of the windows when pulled back. I've always liked the triple pleats, but they were not a wise choice for the fabric chosen. I forgot to ask for left over material so didn't have anything to make tiebacks, and have had to use hooks that are not ideal. If I had the choice again I'd go for a single inverted pleat, which would have looked lovely, and not had the same bulk issues. It would also have cost a lot less!”
Thank you for taking the time to share your feedback, Margaret! We're glad to hear that our consultant was able to assist you in choosing such beautiful curtains and that you're pleased with the quality of the fabric. We appreciate your insights about the pleat style and fabric weight, as this helps us improve our consultations. We hope to see you again in the future!
“We had the “BEST” consultant and Installer that we have ever worked with, giving advice and working “FOR US,” in such a pleasant professional way.
This resulted in our curtains hanging beautifully and giving us the required look, along with the blinds doing what each room required from them.”
Thank you so much for your amazing review! We're thrilled to hear that our consultant and installer were able to provide such a positive experience for you. It’s wonderful to know that your curtains and blinds have turned out beautifully. We truly appreciate your kind words and look forward to seeing you again in the future!
Thank you for your kind words, Roy! We're so pleased to hear that you found our team helpful and professional. It's our goal to go above and beyond for our customers, and your feedback motivates us to keep doing just that. We hope to see you again soon!
Thank you so much for your wonderful review, Tina! We're thrilled to hear that everything met your expectations. Your satisfaction means the world to us, and we can't wait to assist you again in the future!
“Excellent service. Love the Roman Blinds, they look fabulous.
The installer was superb, extremely helpful and kind.
I recommend Russells wholeheartedly and will use again.”
Thank you so much for your wonderful review, Lisa! We're delighted to hear that you love your Roman Blinds and that our installer made such a positive impression. Your recommendation means the world to us, and we can’t wait to assist you again in the future!
Thank you for your kind words, Lynley! We're delighted to hear that you're really happy with your blinds and curtains. It's great to know that our Dunedin installer provided excellent service. We appreciate your support and look forward to seeing you again soon!
“Vivienne provided us with so much care in understanding what we needed. Nothing was a problem and the result was absolutely amazing! We are super happy with our blinds and our installation guy was the most efficient and loveliest of folks, too.”
