Thank you for your feedback, Mike! We're glad to hear that you found our service efficient. We appreciate your understanding regarding the lead times, and we are committed to delivering quality products worth the wait. We look forward to seeing you again!
Thank you for your amazing review, Jenny! We're thrilled to hear that our designer was able to understand your needs and that the installer provided such helpful service. We appreciate your feedback and look forward to assisting you again!
“Love our curtains and blinds. Great customer service and product. Great advice and knowledge shared to make sure we get the best product and how to look after it. I would definitely recommend Russell's Curtains and Blinds Team. And would use them again in the future 😊”
Thank you so much for your wonderful review, Amber! We’re delighted to hear that you love your curtains and blinds and that our team provided great customer service and helpful advice. We can’t wait to assist you again in the future!
“I am a repeat customer and highly recommend Russell Curtains and Blinds. Service and communication is excellent and topped off with very competitive pricing. Could not ask for more.”
Thank you for your fantastic review, and for being a repeat customer! We're thrilled to hear you find our service, communication, and pricing to be excellent. Your kind words motivate us to keep delivering our best!
Thank you for your review, Pat! We’re glad to hear that Sanne provided great service. Once you’ve had the chance to install your blinds, we’d love to hear your feedback.
“Very quick to get back to you after the initial enquire. Were able to come up with what was wanted in the first visit which was awesome. Kept us informed the whole way through the process. Installation done professionally and efficiently. Would definitely use again.”
Thank you so much for your amazing review, Helen! We're thrilled to hear that you appreciated our prompt communication and efficient installation. We look forward to assisting you again in the future!
“What a nightmare the sales consultant turned out to be. The "custom made" drapes were surposed to match the existing drapes in our home in terms of pleat style and fabric fullness. The pleat style was correct but the pleat size was smaller hence less fabric was used and the fullness required not achieved. These are custom made drapes and can be made to the specifications required. When addressing the matter with the consultant that I had told her I wanted the drapes to be the same as the ones I already had, she claimed that the conversation never happened. She may as well called me a liar. Our email communications regarding the quotation leading up to the order being placed showed several attention to detail issues with the consultant so I'm unsure how I got this one discussion point wrong when there was email evidence of her many errors. The matter was escalated to the area manager who convinced me to give them a chance to put things right so credit to her. Unfortunately all of her good work was soured when issues arose with the third party installer who also had his own way of doing things that didn't meet the so called "Russell's promise" of best quality, price, and experience”
Dear Dean,
Thank you for your honest feedback. We're truly sorry to hear about your experience with the drapes and the subsequent communication issues with our team. Ensuring that your custom orders meet your expectations is a top priority for us, and it’s clear we fell short in this instance.
While I’m pleased to hear that our area manager tried to assist, it's unfortunate that other aspects of your experience haven’t reflected our commitment to quality. I will address this with our team to ensure we improve moving forward.
Please don't hesitate to contact us if you'd like to discuss this further.
“Quality sales (Sanne), customer service, installer (David) and products. Always on hand for any queries and great support. Highly recommend Russells.”
Thank you so much for your wonderful review, Ginette! We're delighted to hear you had a great experience with Sanne, David, and our products. Your recommendation means the world to us!
Thank you so much for your fantastic review! We're thrilled to hear that Carey was able to provide you with such great service on short notice. Your appreciation means a lot to us!
Thank you for your amazing review! We're thrilled to hear that you loved the service and that your home looks fabulous with your chosen fabric. It’s always our pleasure to help create beautiful spaces!
Thank you for your wonderful review, Marg! We're so glad to hear that you found our consultation helpful and that our installer provided a great experience.
Thank you for your fantastic review! We’re delighted to hear you experienced excellent service with us. Your satisfaction is our top priority, and we hope to assist you again in the future!
“My home has very large windows and the honeycomb blinds have made a huge difference to my home's thermal efficiency, many degrees of difference! Heat remains in the bedrooms overnight after the heaters have been on in winter, used to all drop away as soon as they went off. Process of ordering and install was very easy.”
Thank you for your amazing review! We’re thrilled to hear that the honeycomb blinds have significantly improved your home’s thermal efficiency. We appreciate your feedback and hope to help you again soon!
“Great Service both in ordering the curtains and installing the curtains. It took me a long time to decide on what I thought was best, but our consultant Chelsea was so patient and helpful.Would highly reccomend Russells and the service they give. The curtains look beautiful as do the blinds. Thank you to the team at Russells”
Thank you so much for your wonderful review, Sonali! We're delighted to hear that you had a great experience with Chelsea and our team. We appreciate your recommendation and hope to assist you again in the future!
“Love, love, love my curtains and blinds.
Just completed my office and with the help from Chelsea, have those gorgeous blinds that look like sheers, and my gorgous peacock blue velour curtains are super luxe.
I loved the blinds so much, I did my lounge and bedroom. Chelsea and the Russells team have been wonderful, highly recommend to everyone.”
Thank you so much for your glowing review, Kim! We're thrilled to hear how much you love your new curtains and blinds. Your recommendation means the world to us! Enjoy your stunning new look!
Thank you for your fantastic review, Jenny! It's great to know that you love your new drapes! We appreciate your support and look forward to assisting you again in the future!
