“FAST, EFFICIANT AND GREAT QUALITY CURTAINS!
WE GAVE MARION OUR BUDJET AND COLOUR CHOICE AND SHE BOUGHT IN THE LOVELY RANGE OF CURTAIN FABRICS ACCORDING TO OUR NEEDS.
WE WERE NOT RUSHED AND MARION MADE SURE WE WERE HAPPY WITH OUR CHOICE.
THE INSTALLATION WAS WELL DONE AND ADVICE FOR AFTER CARE WAS ALSO GIVEN. I HAVE ALREADY RECCOMMENDED THEM TO MY FRIENDS IN MAHIA AS A GREAT COMPANY TO WORK WITH”
Thank you so much for your wonderful review, Karen! We're delighted to hear that you had a fast and efficient experience with Marian, and that she was able to provide you with the perfect fabrics for your curtains. We truly appreciate your recommendations. We look forward to working with you again in the future!
“Very pleased with finished product when everything was finally completed. Had a few issues where original instructions were not related to manufacturer but they were very helpful in sorting any issues out. I would definately use them again.”
Thank you for your thoughtful review, Myrene! We're thrilled to hear that you are pleased with the finished product. We're sorry for any confusion with the original instructions, but it's great to know our team was able to assist in resolving the issues. We truly appreciate your trust in us and look forward to seeing you again in the future!
Thank you for your thoughtful review, Jo! We’re glad to hear that you received great service from start to finish. It’s always our goal to handle any issues swiftly and efficiently, so we truly appreciate your recognition. We look forward to assisting you again in the future!
“To whom this may concern, Kate Le the sales represemtative was absolutely fantastic in her customer service and very helpful in making the right decisions. Without her assureity I dont think I would of gone with Russells.
Unfortuntately after the blinds were installed there was a minor issue with one of the 5 blinds installed that needed to be seen to. The process and the follow up and the misunderstanding internally in your company took the shine off Kate Le fantastic work. Instead of just adjusting the newly installled blinds the installer fixed other roman blinds that were not part of the new installation and was demanding payment. After considerable exchanges of calls over a period of time, not to mention time wasting finally this was waived. This was not pleasant.
Sonny 0274446644”
Thank you for your detailed review, Sonny! We appreciate your kind words about Kate Le and are thrilled she was able to assist you in making the right choices. We're sorry to hear about the post-installation issue and the challenges you faced with our internal communication. We're glad the matter was eventually resolved and appreciate your patience throughout the process. Thank you for choosing Russells, and we hope to serve you even better next time!
Thank you so much for your amazing review, Erica! We're delighted to hear that you had a great experience with our team and that you loved our products. Your support is truly appreciated!
Thank you for your glowing review, Kerry! We're so pleased to hear that you had a great experience with our customer service and that Ben impressed you with his work. Your kind words mean a lot to us, and we can’t wait to help you again in the future!
Thank you so much for your kind words, Joy! We're thrilled to hear that you found our prices right and our staff friendly. Your support means a lot to us, and we can't wait to assist you again soon!
Thank you for your wonderful review! We're thrilled to hear that you found our service incredible throughout the entire process. We can't wait to assist you again in the future!
“We were very impressed with Russells from start to finish. Got an excellent quote and the installers were wonderful. The curtains look amazing and added the finishing touch to our renovation. The quality of the fabric and finish are the best I've seen and cannot be faulted. They get a 10 out 10 from me!”
Thank you so much for your fantastic review, Peggy! We are delighted to hear that you had such a positive experience with us. We're grateful for your support and look forward to serving you again in the future! Enjoy your beautiful new curtains!
“I've used Russell's 3 times over the years and always find them abligiing and happy to help with colours and fabrics. I wouldn't hesitate to recommend them with all your decorating ideas.”
Thank you so much for your glowing review, Ainslie! Your recommendation means the world to us! We look forward to helping you again in the future! Enjoy your lovely curtains and blinds!
“I have given 5 stars only for the finished product, not for blunt and rude dealings with Sienna, did ask could i contact Bill who i bought my shutters through a few years ago. Was told no way i was allowed to . Wendy was amazing and the finished product is excellent. 1 out of 5 to Sienna.”
Thank you for your feedback, Dianne! We're so glad to hear that you're pleased with the finished product and appreciate Wendy's efforts. We value all customer experiences and will address your concerns regarding communication to ensure a better experience moving forward. Enjoy your beautiful Curtains!
Thank you so much for your amazing review, Kay! We're delighted to hear that you had such a seamless experience from start to finish. Enjoy your beautiful new curtains and blinds!
Thank you so much for your wonderful review, Helen! We're thrilled to hear that you're happy with your curtains and that they look and feel great. Enjoy your beautiful new addition!
Thank you so much for your fantastic review, Lorna! We're delighted to hear that you found our service professional and that you're happy with how your curtains look. Enjoy the new addition to your home!
“Great to deal with and my purchase was exactly as described. They also have promptly attended to some minor issues following installation and I am happy to recommend them to others for a five star service.”
Thank you so much for your wonderful review, Chrissie! We’re thrilled to hear that you found us easy to deal with and that your purchase met your expectations. Your recommendation means a lot to us, and we appreciate your support! Looking forward to seeing you again!
Hi Carolyn,
Thank you for taking the time to share your experience. We’re glad to hear that you are happy with the product, but we sincerely apologise for the poor communication you encountered along the way.
We’re committed to improving our processes to ensure a better experience for all our customers in the future. If there's anything more we can do to assist you, please don’t hesitate to let us know.
Best regards,
The Russell's Curtains & Blinds Team
“Very happy customer. Easy to deal with prompt communication and from start to finish every one was helpful and informative. Very pleased with the finished product, the blinds look great! Thank you Russells Curtains & Blinds”
Thank you so much for your fantastic review, Sandra! We're thrilled to hear that you had a great experience with our team and found our communication helpful. We truly appreciate your support and look forward to assisting you again in the future!
“Spent a fortune on custom curtains and blinds from Russell's for my new build townhouse, as I wasn't sure what I needed or wanted and thought I'd benefit from expert input. However, what I ended up with doesn't look great and doesn't function the way I needed it to. The living room curtains blow out the doors as soon as I open them, they don't stay drawn open the whole way, and I can't sleep with the windows open because the curtains are so rattley on the tracks. One of the blinds was manufactured incorrectly and there was no apology about the fact I had to wait another 3 weeks for it to be remade. There was no follow up contact to see how things had worked out. Next time I'll just buy ready-mades from Freedom.”
Dear Customer,
Thank you for your feedback regarding your recent experience with our curtains and blinds. We're truly sorry to hear that the products did not meet your expectations.
We apologise for the inconvenience. Your experience should not have been this way, and we appreciate you bringing these issues to our attention. We are committed to making necessary changes to improve our service.
If there's anything specific we can do to help, please feel free to contact us directly. We're happy to assist.
Thank you for the great review, Carol! We're thrilled to hear how much you love your fitted blinds. It's great to know they’re making such a positive difference for you. We appreciate your feedback and look forward to hearing from you again! Enjoy the new look!
Thank you for your kind review, Bryan! We're delighted to hear that you’re satisfied with the product and our communication throughout the process. Your feedback is greatly appreciated, and we look forward to seeing you again in the future!
