Scents Soaps and Candles Reviews

Name: Scents Soaps and Candles
Rating: 4.85

4.9 Rating 3,939 Reviews

97 %

of reviewers recommend Scents Soaps and Candles

4.9

Based on 3,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01207521941

Email:

info@scentssoapsandcandles.co.uk

Location:

Lanchester
DH7 0TP

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Scents Soaps and Candles 1 star review on 1st June 2025

208

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products. Good vale for money”

Helpful Report

Posted 3 years ago

“We have been searching for ‘Christmas tree oil‘ for so long ‘there are some horrendous ones out there that smell like public toilets ‘ however yours is truely amazing!! It fills the house with the smell of Christmas ! We absolutely love it !!”

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Posted 3 years ago

“I’ve had a few orders from Scents soap and candles and the products have always been good quality and the website is very helpful. However I have a couple of gripes, firstly the delivery cost is very expensive and even when I’ve spent nearly £100 I’m still charged for delivery. Secondly, when I ordered 24 Karen candle holders and 24 lids I made a mistake and ordered the 20cl candle holders and 30cl lids. It would have been excellent customer service if you had contacted me to confirm if my order was correct. Now I will have to order more lids and holders to fit the different sizes which will cost me a lot more money. I could return them but as it was my mistake I would have to pay delivery again. So a lose lose situation for me! Think I will shop elsewhere!”

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Posted 3 years ago

Hi Fiona, Thank you for your review. We are sorry that you made an error when ordering. Unfortunately, we are unable to check that every order is correct as it would take far too much time. I am sure that you can still make some great candles with the containers! With the shipping, because items are so heavy they are expensive to ship. We are one of the cheapest in the industry, and even offer free shipping to customers that buy small amounts of fragrance oils from us. Have a great Christmas SSC

Posted 3 years ago

“I’ve been after a fragrance similar to badedas for ages and I’ve finally found it! Absolutely perfect! Thank you”

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Posted 3 years ago

Hi Nicola, That is great to hear! Thank you for your kind review. Have a great Christmas. Kind regards SSC

Posted 3 years ago

“Excellent range of quality products with speedy delivery. Particularly like the information guides on making and selling your own candles.”

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Posted 3 years ago

“Smells amazing!”

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Posted 3 years ago

“Good quality products, excellent customer service and fast delivery. Not much more to ask for!”

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Posted 3 years ago

Hi Amy, Great customers like yourself make it all possible. Thank you for the kind review, and have a nice Christmas and New Year! SSC

Posted 3 years ago

“Lovely products would recommend”

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Posted 3 years ago

“Excellent products everytime. Always packaged brilliantly. Always on time.”

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Posted 3 years ago

“I prefer the essences from SSC as they have a very realistic scent.”

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Posted 3 years ago

“This Christmas Aromatherapy Oil just makes everything Christmasy. Fast delivery too.”

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Posted 3 years ago

“Lovely products, excellent service, delivered in fab…… thank you so much 😊”

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Posted 3 years ago

“Thanks again”

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Posted 3 years ago

“Very quick delivery Excellent products and great advice on website”

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Posted 3 years ago

“Very good service and extremely quick delivery!”

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Posted 3 years ago

“Really happy with the purchased, they arrived safely and well packaged”

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Posted 3 years ago

“Very high quality products, fast delivery and easy ordering. Thank you”

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Posted 3 years ago

“Bought for Xmas present, swift dispatch arrived within two day. Only disappointment is the delivery fee, approx a fifth of the actual cost of the product purchased.”

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Posted 3 years ago

“So fast at delivering and lovely quality products”

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Posted 3 years ago

“Fast delivery well packaged will be coming back for more supplies”

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Posted 3 years ago

Scents Soaps and Candles is rated 4.9 based on 3,939 reviews