Scents Soaps and Candles Reviews

Name: Scents Soaps and Candles
Rating: 4.85

4.9 Rating 3,939 Reviews

97 %

of reviewers recommend Scents Soaps and Candles

4.9

Based on 3,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01207521941

Email:

info@scentssoapsandcandles.co.uk

Location:

Lanchester
DH7 0TP

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Scents Soaps and Candles 1 star review on 1st June 2025

208

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and prompt delivery”

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Posted 3 years ago

“Very good quality products, fast delivery and everything always packed securely. Highly recommended.”

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Posted 3 years ago

Hi Ewelina, Thank you for taking the time to write this kind review, we really appreciate it! I hope you are having a great week. Kind regards Lucy

Posted 3 years ago

“I am not happy as I have been sent products that expire in 2 months time. When I contacted them, this was not resolved and I was told the products would still work. I won’t purchase again from this website.”

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Posted 3 years ago

Hi Lisa, As mentioned in the email, you are welcome to return the goods for a full refund. Unfortunately, some of our butters have shorter shelf lifes, due to the nature of them. Kind regards Lucy

Posted 3 years ago

“The best company in the U.K for candle making supplies. Excellent customer service, high quality products and super speedy delivery”

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Posted 3 years ago

Hi Kate, Wow, that is great to hear! We certainly try and be the best supplier possible to all of our amazing customers. Have a great day. Lucy

Posted 3 years ago

“Lovely products that arrived promptly and were wee packaged.”

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Posted 3 years ago

“Always packed well and the items are always good quality wish I could order more often very satisfied with everything Linda Middleton”

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Posted 3 years ago

“Love this online store”

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Posted 3 years ago

“Good service and wax colours. First time I have used paraffin wax and it worked well. Came out harder than the soy wax. All in satisfied with my purchase.”

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Posted 3 years ago

“Scented oil lasts for ages n smells amazing.”

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Posted 3 years ago

“I just love the the oils when you put them in a room atomiser the smell lingers even when not in use. Oil scents are very true to what they are landed as.”

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Posted 3 years ago

Thank you for the review! We are so happy to hear you like the oils! Happy Easter - SSC

Posted 3 years ago

“Everything I ordered arrived quickly and very well wrapped. The jars and lids are really good quality and look great.”

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Posted 3 years ago

“I purchased a 20k KeraSoy Pillar Wax Blend and the quality was awful. Every single candle I made with the wax came out covered in frost despite using the same methods, materials and moulds. When I emailed the support and raised the issue, I was told this was pretty normal behaviour with soy wax which is not true as I had purchased the same wax from scented soaps and candles multiple times previously and never had this issue. A huge amount of wax was wasted and there were lots of delays in delivering our orders because of this issue as we ended up buying wax from another supplier. It was a total waste of money.”

Helpful Report

Posted 3 years ago

Hi Sara, we are sorry to hear you struggled with frosting on your candles. Frosting is something that can naturally occur with vegetable waxes. If you google "soy wax frosting" there is a vast amount of information on it and how it can be reduced. We always test each batch of wax before selling it to ensure it is up to standard and we also retested it. We found no issues with the batch you mentioned. We offered recommendations on how you could reduce it, but we never heard back from you.

Posted 3 years ago

“Always top quality products that I can pass in to my candle customers”

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Posted 3 years ago

“Absolutely awful service, I ordered from 3 other companies and all 3 delivered within 3 days, a week later I am still waiting for my order you Blame Royal Mail but the other orders arrived via Royal Mail with no problems, I am trying to run a small business and I won’t be using you again!!”

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Posted 3 years ago

Hi Liam, I have just emailed you regarding this, I can see your order was delivered last week. I think you have the wrong company? Kind regards Lucy

Posted 3 years ago

“I order quite frequently with this company and would not choose anywhere else. Always well packaged and good quality.”

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Posted 3 years ago

“I've only ordered wax so far but happy with the quality, service and delivery”

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Posted 3 years ago

“Always quick delivery, oid quality and reliable.”

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Posted 3 years ago

“Great service good prices exelant smells..thank you”

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Posted 3 years ago

“Reasonably priced, very quick delivery. Cannot fault”

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Posted 3 years ago

“Fantastic choice of scents, makes it difficult to choose. Smell amazing!!!”

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Posted 3 years ago

Scents Soaps and Candles is rated 4.9 based on 3,939 reviews