“The epoxy school desk is made of quality materials. And the shipping was acceptable. The shipper did help me move the item to the porch. I saw no damge to the packaging. The problem is the table epoxy top had damage in a small area. It shouldn't affect my use since it is for personal use. But for an item costing over $600, the table should be perfect. I doubt if SchoolOutlet packaged the table. thus wasn't aware of the minor damage. but is still accountable. Sorry about that. It isn't an item easily returned. Other companies do have better ways to make amends.”
“I placed my order in September hoping to receive the cabinet for the holiday season. I was warned by the website that it might take a long time, however when I placed the order I was told 3 weeks. Then I was told that the product was back-ordered, so November 3. OK, not great, but ok. On October 6, it arrived with no warning. I was out of town and because it was not expected for a month I had left no plans to accept the delivery. SCHOOL OUTLET IS NOT AT FAULT, THEY HAD PUT INSTRUCTIONS FOR AN ADVANCE CALL ON THE TICKET -- THE MANUFACTURER AND DELIVERY COMPANY JUST IGNORED THEM. So, one small guy tried to unload this enormous piece of furniture (in the wrong parking lot, near the wrong door, etc., etc.) and succeeded in dropping and breaking the cabinet. I was reached by phone and refused to accept it. They (finally, after arguing) took it away. I talked to John Rey at School Outlet and he was as surprised as I was that it showed up, got with the manufacturer and after many delays the piece arrived on November 20. AGAIN WITHOUT LETTING US KNOW IT WAS COMING. AGAIN WITH ONLY ONE GUY TO UNLOAD. Luckily, we were able to find some help and get the product inside, through the right door. It was assembled and seems to be fine.
SO -- it did not seem to be the fault of School Outlet, but their manufacturer's shipping department needs some SERIOUS work. I came within an inch of just cancelling it altogether. Without John Rey's encouraging professionalism, I would have. John would have gotten 5 stars, the product 5 stars, the experience 0 stars. The 3 stars is a compromise”
“My order was very late compared to estimate. One door of one cabinet arrived badly gouged. I was told this would be reported to the shipping company but I’ve had no contact. The cabinets themselves are great quality, but I probably won’t purchase from school outlet again.”
