“I ordered 2 tables from School Outlet for our office breakroom. The School Outlet team responded quickly with a quote, and promptly confirmed my order. We just received our order and the tables liik very nice, are extremely sturdy, and in use. Thank you School Outlet.”
“We ordered a 7' table and it was shipped without the legs! It's taken several emails back and forth, asking us how many cartons arrived. One large carton and several smaller ones with just casters. Not sure what it matters because if there were 100, none of them contained the legs!”
Hello Renee. Our sincere apologies for this inconvenience. We were informed the carrier lost the pallet with the cartons containing the legs for the tables. We immediately contacted the manufacturer to ship out replacement legs. Unfortunately, there were delays on their end to process this request in a timely manner. Meanwhile, the carrier eventually located the missing pallet and delivered it. We apologize for the fact it took longer than anticipated to resolve the issue and for you to receive the order in total. We have submitted a sizeable credit back to you to show our sincere apologies for the inconvenience this caused you. We very much appreciate your business!
“I ordered a toddler table two seater. First of all it would not hold any toddler, the sits would not even hold a large baby doll. I wanted to return and was willing to purchase a table with bigger seats. I was told that wasn't an option. I was told to return it with a 20% restocking fee AND pay for the shipping to send back. I have been in business for 43 years and have never heard of a thing. They are misleading when they show bigger children in the table when advertizing on there website. Becareful when ordering from this company. I hated to do it but I have stopped payment to this company. I do not recommend ordering from this company...... School Outlet.”
“Got a nice table and two chairs for my kids to use at home and they are absolutely top-notch. The service was excellent, got a quick email response when I had a question, could not be happier with my purchase.”
“I needed this order by a specific date. They promised it would make it and, while it was touch and go at the end, they managed to make good on their commitment. Good communication throughout the process and very pleased with the service.”
“Hello
I had a great experience. The chair that was ordered had not arrived so I called. The person I spoke to was quick with replies and was very helpful. The chair arrived about a week later.”
“I ordered three beautifully crafted tables, and they arrived promptly with so much care. They are perfect for our arts and crafts area. I'm so happy with my purchase and customer service! Thank you!”
“Company was not forthcoming with their delivery procedures and not willing to work with the school site. They provided misleading information. I ended up haveing to pay my custodians extra hours to finish set up and delivery to classrooms which was supposed to have been completed through the installation fee. 2 items from our order were defective and replacements were supposed to be sent. We have yet to receive them 3 weeks later.”
“Your pricing was better than other vendors. However, your follow-up auto-generated emails are quite harrassing. My order had already been placed and I received no less than 10 emails asking about that item and the quote you produced. And emails asking for payment prior to the product being delivered is not good. Please adjust your auto-messaging.”
