“The sales rep I dealt with, Jay, was very helpful during the quoting process. We did have an issue after the order was placed. We ordered 30 folding chairs, but 8 days after ordering I got an email that the supplier said they were in packages of 4, so did we want 28 or 32? So our order ended up shipping over a week after we anticipated, which was frustrating on our end. Otherwise, we received what we ordered.”
Thank you for providing feedback. We apologize for your frustration when receiving the items as unassembled. We have provided an image of our site that shows where we communicate "Assembly Required" for this item. However, based on your feedback we will review our options to see if there is a better location to communicate that the product does not arrive assembled. Apologies, again, for this inconvenience.
“It's very easy to order from School Outlet, however, before the product even arrives, they are repeatedly sending you an invoice. I work for a school and there is a process that we have to follow in order to buy anything. I emailed several times to let them know I'd sent it to the school board office to be paid and that it would take a little bit. They still continued to send me invoices. Other than that, we are satisfied with the product and everyone responds in a timely manner.”
Thank you very much for providing this feedback. As a result of your concerns, we turned off the invoice follow-up feature for your order. We apologize for the repeated emails you received from us and the inconvenience they caused. We take our customers' comments and feedback seriously and take corrective actions whenever possible.
If you feel more satisfied based on this information and would consider to re-review our company, we would greatly appreciate it. Thank you so much for the opportunity to work with you!
“Looked nice online and definitely thought it was a better quality. The door is absolutely too flimsy for this to be made for a daycare center. The lock is not sturdy enough. The kid could easily open and close it on their own. I can’t see this lasting for too long. Definitely overpriced although I school outlet does have some good prices, but this item was overpriced not quality at all. If it wasn’t such an hassle returning it, it definitely would’ve be sent back. When unpacking the item noticed a dent. Would not recommend for the quality of it, but the look it’s nice!”
