Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,252 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Un servizio attento,puntuale. Rispondono ai clienti via mail rapidissimamente. Ci siamo trovate benissimo”

Helpful Report

Posted 2 years ago

“Helpful and accommodating at the airport for the pickup and transfer. Good, careful driver. No problems at all, it went very smoothly. To the minute punctuality for collection to take us back to the airport. Nothing was rushed and the whole process was relaxed, orderly and generally a very good experience.”

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Posted 2 years ago

“Juste parfait”

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Posted 2 years ago

“Our flight was late, but the driver was waiting for us. Very efficient service. On the return journey the driver was there on time.”

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Posted 2 years ago

“Parfait très bon service ponctualité au top”

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Posted 2 years ago

“Super Service, alles schnell geklappt.”

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Posted 2 years ago

“Wouldn't use them again. Website stated bus every hour (but average of 45mins) only pickup for us from Salou to Barcelona airport was 6 hours before flight. Had almost 4 hours in the airport with a 1 year old. Rang the 3rd party and ShuttleDirect and both said the next bus was over 3 hours later almost everyone on the bus was on my flight so no idea why no bus could be scheduled at a better time.”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience and frustration you experienced with the timing of your transfer. We understand that the long wait time and mismatched schedule with your flight departure caused inconvenience, especially when traveling with a young child. Our aim is to provide convenient and timely transfers for our customers, and we apologize for falling short in this instance. We strive to schedule our buses based on the flight timings of our passengers to minimize waiting times. However, there are occasions when the availability and frequency of buses may be influenced by various factors, such as passenger demand and logistical constraints. We apologize if the information on our website regarding the frequency of buses led to any confusion or false expectations. We appreciate your feedback and will take it into consideration to improve our communication and ensure accurate and reliable information is provided to our customers. If there is anything else you would like to discuss or if you have any further concerns, please feel free to contact our customer care team. They will be more than willing to assist you and address any additional issues. Again, we apologize for the inconvenience caused and appreciate your feedback. We value your patronage, and we hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“Great service, would recommend”

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Posted 2 years ago

“Always good and fast”

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Posted 2 years ago

“Vera serviceminded and Quick pick up”

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Posted 2 years ago

“Great service even though I had to change hotels it was no bother getting picked up at the new address”

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Posted 2 years ago

“Der Transfer war unmöglich. Die Fahrt vom Aerport dauerte 3 Stunden und endete irgendwo in Lloret. Der Fahrer war desorientiert und hat keines der Ziele gefunden.”

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Posted 2 years ago

Wir bedauern zutiefst Ihre enttäuschende Erfahrung mit unserem Transfer-Service. Ihr Feedback ist für uns äußerst wichtig, und wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen, die Ihnen dadurch entstanden sind. Es tut uns leid zu hören, dass die Fahrt vom Flughafen so lange gedauert und an einem falschen Ort geendet hat. Dies entspricht in keiner Weise unserem Servicestandard, und wir verstehen Ihren Ärger und Ihre Frustration darüber. Wir möchten Ihnen versichern, dass wir Ihr Feedback ernst nehmen und die Angelegenheit gründlich untersuchen werden. Wir werden sicherstellen, dass unsere Fahrer angemessen geschult und mit den richtigen Informationen ausgestattet sind, um eine reibungslose und pünktliche Abwicklung des Transfers zu gewährleisten. Wir bedauern aufrichtig die Unannehmlichkeiten und das Unbehagen, das Ihnen durch diese Erfahrung entstanden ist. Ihre Zufriedenheit hat für uns höchste Priorität, und wir möchten Ihnen versichern, dass wir die erforderlichen Maßnahmen ergreifen werden, um sicherzustellen, dass sich ein solches Ereignis nicht wiederholt. Falls Sie weitere Fragen oder Bedenken haben, wenden Sie sich bitte an unseren Kundenservice. Unser Team steht Ihnen zur Verfügung, um Ihnen zu helfen und weitere Informationen bereitzustellen. Nochmals möchten wir uns aufrichtig bei Ihnen entschuldigen und uns für die entstandenen Unannehmlichkeiten bedanken. Wir sind bestrebt, unseren Service kontinuierlich zu verbessern, und Ihr Feedback ist von unschätzbarem Wert, um dies zu erreichen. Vielen Dank für Ihr Verständnis und Ihre Geduld.

Posted 2 years ago

“prompt and clean luxury vehicles”

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Posted 2 years ago

“Nice driver on the first leg . On time”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Thank you !”

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Posted 2 years ago

“I have used shuttle direct before and never had a problem, but this time the arrival pick up was not good. Admittedly there were delays at Barcelona Airport getting off the plane and going through passport control, but we then had to wait 1 hour for a transfer bus to pick us up! The buses were supplied by From2 so the fault would be theirs not shuttle direct. The pick up on return journey was faultless .....”

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Posted 2 years ago

Thank you for your feedback regarding your shuttle experience in Barcelona. We appreciate your positive comments about our coaches, drivers, and pickup points. However, we apologize for the inconvenience caused by the timing of your pickup. Our shuttle services are designed to accommodate multiple passengers and ensure timely arrivals at the airport. Sometimes, the pickup schedule may be arranged to allow for multiple stops and to ensure that all passengers reach the airport on time for their flights. However, we understand that in your case, the extended wait at the airport was not ideal. We take your feedback seriously and will review our schedules and procedures to identify areas for improvement. Our goal is to provide efficient and convenient transportation services for our customers, and we appreciate your input in helping us enhance our services. Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. We value your feedback and will strive to make the necessary improvements to ensure a better experience in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to contact our customer care team. Thank you for choosing our shuttle service, and we hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“Spot on service”

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Posted 2 years ago

“Prima service , zeer luxe 8 persoons bus. ruim op tijd op afgesproken tijdstip opgehaald”

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Posted 2 years ago

“A very simple procedure to book and good feedback”

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Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,252 reviews