Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,284 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Always good and fast”

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Posted 2 years ago

“Vera serviceminded and Quick pick up”

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Posted 2 years ago

“Great service even though I had to change hotels it was no bother getting picked up at the new address”

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Posted 2 years ago

“Der Transfer war unmöglich. Die Fahrt vom Aerport dauerte 3 Stunden und endete irgendwo in Lloret. Der Fahrer war desorientiert und hat keines der Ziele gefunden.”

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Posted 2 years ago

Wir bedauern zutiefst Ihre enttäuschende Erfahrung mit unserem Transfer-Service. Ihr Feedback ist für uns äußerst wichtig, und wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen, die Ihnen dadurch entstanden sind. Es tut uns leid zu hören, dass die Fahrt vom Flughafen so lange gedauert und an einem falschen Ort geendet hat. Dies entspricht in keiner Weise unserem Servicestandard, und wir verstehen Ihren Ärger und Ihre Frustration darüber. Wir möchten Ihnen versichern, dass wir Ihr Feedback ernst nehmen und die Angelegenheit gründlich untersuchen werden. Wir werden sicherstellen, dass unsere Fahrer angemessen geschult und mit den richtigen Informationen ausgestattet sind, um eine reibungslose und pünktliche Abwicklung des Transfers zu gewährleisten. Wir bedauern aufrichtig die Unannehmlichkeiten und das Unbehagen, das Ihnen durch diese Erfahrung entstanden ist. Ihre Zufriedenheit hat für uns höchste Priorität, und wir möchten Ihnen versichern, dass wir die erforderlichen Maßnahmen ergreifen werden, um sicherzustellen, dass sich ein solches Ereignis nicht wiederholt. Falls Sie weitere Fragen oder Bedenken haben, wenden Sie sich bitte an unseren Kundenservice. Unser Team steht Ihnen zur Verfügung, um Ihnen zu helfen und weitere Informationen bereitzustellen. Nochmals möchten wir uns aufrichtig bei Ihnen entschuldigen und uns für die entstandenen Unannehmlichkeiten bedanken. Wir sind bestrebt, unseren Service kontinuierlich zu verbessern, und Ihr Feedback ist von unschätzbarem Wert, um dies zu erreichen. Vielen Dank für Ihr Verständnis und Ihre Geduld.

Posted 2 years ago

“prompt and clean luxury vehicles”

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Posted 2 years ago

“Nice driver on the first leg . On time”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Thank you !”

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Posted 2 years ago

“I have used shuttle direct before and never had a problem, but this time the arrival pick up was not good. Admittedly there were delays at Barcelona Airport getting off the plane and going through passport control, but we then had to wait 1 hour for a transfer bus to pick us up! The buses were supplied by From2 so the fault would be theirs not shuttle direct. The pick up on return journey was faultless .....”

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Posted 2 years ago

Thank you for your feedback regarding your shuttle experience in Barcelona. We appreciate your positive comments about our coaches, drivers, and pickup points. However, we apologize for the inconvenience caused by the timing of your pickup. Our shuttle services are designed to accommodate multiple passengers and ensure timely arrivals at the airport. Sometimes, the pickup schedule may be arranged to allow for multiple stops and to ensure that all passengers reach the airport on time for their flights. However, we understand that in your case, the extended wait at the airport was not ideal. We take your feedback seriously and will review our schedules and procedures to identify areas for improvement. Our goal is to provide efficient and convenient transportation services for our customers, and we appreciate your input in helping us enhance our services. Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. We value your feedback and will strive to make the necessary improvements to ensure a better experience in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to contact our customer care team. Thank you for choosing our shuttle service, and we hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“Spot on service”

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Posted 2 years ago

“Prima service , zeer luxe 8 persoons bus. ruim op tijd op afgesproken tijdstip opgehaald”

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Posted 2 years ago

“A very simple procedure to book and good feedback”

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Posted 2 years ago

“Good punctual service.”

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Posted 2 years ago

“This transfer worked out well both ways: they were on time and drove quickly and smoothly. It was well worth the money to be picked up, and don't have to carry your bags around and look around for public transport in a foreign place, change between buses and trains etc., when you are already exhausted as you often are when you travel. Both vehicles were also big, well-spaced and comfortable, with well-working air conditioning.”

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Posted 2 years ago

“Fab service!! Friendly driver, spotless buses, highly recommend!!!”

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Posted 2 years ago

“Very reliable and great driver, always again”

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Posted 2 years ago

“Meget tilfreds. Chaufføren kørte rigtigt pænt, var venlig og smilende. Dejlig komfortabel bil og punktligt fremmøde ved afhentningerne….hver gang! Har brugt Shuttle Direct flere gange med kørsel på Kreta og vil fortsætte med dette. Francie Nielsen”

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Posted 2 years ago

“Service was good. Good communication through email! Had no problem at all!”

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Posted 2 years ago

“En virkelig stor fornøjelse”

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Posted 2 years ago

“Excellent service for both outward and inbound service. I would have no hesitation in recommending your service.”

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Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,284 reviews