Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,284 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Unkomplizierter Ablauf”

Helpful Report

Posted 2 years ago

“Great service will definitely use again on my next vist and a fair price.”

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Posted 2 years ago

“Superb service excellent car and driver”

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Posted 2 years ago

“Good service. Perfectly on time.”

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Posted 2 years ago

“Very bad service”

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Posted 2 years ago

We apologize for the inconvenience you experienced with our service. Your satisfaction is our top priority, and we would like to understand more about the issues you encountered in order to address them appropriately. We kindly request that you contact our Customer Care team directly so that we can gather more details about your specific situation and work towards a resolution. Your feedback is important to us, and we are committed to improving our services based on customer feedback. Thank you for bringing this to our attention, and we look forward to assisting you further.

Posted 2 years ago

“Serios y muy puntuales”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Reasonably good but dropped us off at a bus stop rather than the hotel despite it being accessible for even coaches.”

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Posted 2 years ago

Thank you for your feedback regarding our shuttle service. We apologize for any inconvenience caused by being dropped off at a bus stop instead of directly at your hotel, even though the hotel was easily accessible for larger vehicles such as coaches. Please note that shuttle services are designed to transport multiple passengers to various destinations efficiently, which sometimes requires stops at designated points. While we strive to provide the most convenient and direct drop-off locations, there may be situations where certain accommodations or specific addresses cannot be accessed directly due to various factors such as traffic conditions, narrow streets, local regulations, or logistical reasons. We appreciate your understanding and will review your feedback to see if any improvements can be made in terms of drop-off locations. We value your satisfaction and aim to provide a high-quality service. If you have any further concerns or require assistance, please don't hesitate to contact our customer care team. Thank you for choosing our shuttle service, and we hope to have the opportunity to serve you again in the future.

Posted 2 years ago

“Very good service. However at arrival in the Larnaca airport it is not sign posted properly”

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Posted 2 years ago

“Fantastic service. Lovely lady”

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Posted 2 years ago

“I will definitely use Shuttle Direct again in the future. They were very efficient to deal with, great value for a single traveller, punctual and friendly. The busses were clean, cool and spacious.”

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Posted 2 years ago

“Pünktlich und zuverlässig”

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Posted 2 years ago

“Nach Ankunft am Flughafen kurze Wartezeit dann Transfer in unser Hotel. Waren die einzigen Fahrgäste und der Fahrer war außerordentlich freundlich.”

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Posted 2 years ago

“Highly recommended”

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Posted 2 years ago

“very reliable”

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Posted 2 years ago

“Unkomplizierter Service, günstige Preise - bisher waren wir zufrieden.”

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Posted 2 years ago

Vielen Dank für Ihre positive Bewertung und Ihr Vertrauen in unseren Service. Wir freuen uns zu hören, dass Sie mit unserer unkomplizierten Abwicklung und den günstigen Preisen zufrieden sind. Ihre Zufriedenheit ist uns sehr wichtig, und wir werden weiterhin unser Bestes tun, um Ihnen einen qualitativ hochwertigen Service zu bieten. Wenn Sie weitere Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, sich an unseren Kundenservice zu wenden. Wir sind immer bereit, Ihnen zu helfen und sicherzustellen, dass Sie eine angenehme Erfahrung mit unserem Service haben. Nochmals vielen Dank für Ihre Bewertung und wir freuen uns darauf, Sie in Zukunft erneut bedienen zu dürfen.

Posted 2 years ago

“I will always use Shuttle Direct. Even though flight was delayed they track it and are helpful at desk to guide you. Didn't have to wait at all after being delayed an hour. Kept up to date on return and picked up on time. Keep up the good work.”

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Posted 2 years ago

“just a long wait at Larnaca waiting on other passengers around an hour wait”

Helpful Report

Posted 2 years ago

We apologize for the long wait you experienced at Larnaca. Our shuttle services are designed to accommodate multiple passengers, which can result in some waiting time as we pick up passengers from different locations. This approach allows us to offer an economical price for our services. While we understand that waiting can be inconvenient, we strive to minimize the wait time as much as possible. We appreciate your understanding and thank you for choosing our service. If you have any further questions or concerns, please feel free to reach out to our customer care team.

Posted 2 years ago

“never again”

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Posted 2 years ago

We're sorry to hear that you had a negative experience. We strive to provide the best service possible, and we would like to understand the issues you encountered to address them appropriately. We kindly request that you contact our customer care team directly so that we can thoroughly review your concerns and work towards a resolution. Your feedback is important to us, and we want to ensure that we can address any issues you may have faced. Thank you for your understanding, and we look forward to assisting you further.

Posted 2 years ago

“Have used you before wiry no issues, booked again for a trip last week to same place I booked in April, was same price as April aswel. Unfortunately I didn't realise, as it was the same price , that there were 2 Calle Goya , one in Malaga, one in Benalmadena which was our destination. Was charged an extra €49 to bring us from malaga to Benalmadena, despite already paying €36 . Yet it was only €10 extra for the return journey”

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Posted 2 years ago

Thank you for your feedback and for being a returning customer. We apologize for the confusion you experienced with the address. It's important to provide the accurate lodging name along with the address during the booking process, as this helps us ensure a smooth and accurate transfer to your intended destination. In this case, there are indeed two streets with the same name in different locations, and unfortunately, it resulted in an additional charge for the transfer from Malaga to Benalmadena. If you have any further concerns or if there is anything else we can assist you with, please don't hesitate to contact our customer care team. We value your feedback and hope to have the opportunity to serve you better in the future.

Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,284 reviews