Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,252 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“We have used Shuttle Direct several times now, and we find the drivers very polite, smart and extremely punctual. Excellent service from start to finish. Well recommended. We will be using Shuttle Direct again. Thank you for the brilliant service.”

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Posted 2 years ago

“A tiempo y muy amable. Que sigan asi.”

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Posted 2 years ago

“On time and we’ll organized ,would definitely book with them again .”

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Posted 2 years ago

“This was the worst service I have ever received. The website stated the transfer would be 40 minutes approximately but it took over 4 hours! We landed at 23:05 at Girona airport and got to our hotel in Lloret de Mar at 03:15. The trip from the airport to the hotel direct is a 25 minute drive. Therefore do not trust the website what so ever! The driver could not speak any English and didn't help whatsoever.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent transfer experience. We apologize for any inconvenience you encountered during your journey. Please note that shuttle transfers operate on a shared basis, which means they collect passengers from multiple flights and make stops at various hotels along the way. This can sometimes result in longer travel times, especially if there are multiple drop-offs before reaching your destination. We understand that the website indicated a shorter estimated transfer time, and we apologize if this did not align with your actual experience. We continuously strive to provide accurate information and set realistic expectations for our customers. Regarding the language barrier with the driver, we apologize for any difficulty you faced in communicating your needs. We aim to have drivers who can effectively communicate in English, but there may be instances where language proficiency can vary. We will review this matter with our team to ensure better language support for future transfers. We appreciate your feedback and take it seriously as we constantly work to improve our services. If there is anything else you would like to discuss or any further details you would like to provide, please don't hesitate to contact our customer service team. We value your feedback and are committed to addressing your concerns. Once again, we apologize for the inconvenience caused and appreciate your understanding. We hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“Shuttle arrived on time and staff were very helpful - bus was very clean and the driving was very smooth.”

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Posted 2 years ago

“Todo bien, pero eso de que te van a buscar a la salida nada. Tienes que subir tú a la planta del parking y buscar una determinada zona donde ellos se colocan. A mi me dijeron que ya estaban y cuando llegué aún esperé 20 minutos.”

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Posted 2 years ago

Lamentamos mucho los inconvenientes que experimentaste durante tu traslado. Pedimos disculpas por la confusión causada por la información incorrecta sobre el punto de encuentro. Nuestro objetivo es brindar un servicio eficiente y sin contratiempos. Tomaremos tus comentarios en consideración para mejorar nuestras instrucciones y asegurarnos de que sean claras y precisas en el futuro. Lamentamos sinceramente cualquier espera adicional que hayas tenido debido a la demora en nuestro punto de encuentro. Entendemos lo frustrante que puede ser esperar después de haberse informado de que el transporte estaba listo. Tu tiempo es valioso y lo lamentamos profundamente. Una vez más, te ofrecemos nuestras más sinceras disculpas por las molestias ocasionadas. Valoramos tu opinión y esperamos tener la oportunidad de brindarte un mejor servicio en el futuro.

Posted 2 years ago

“Always waiting in arrivals with my name on a tablet, takes your suitcase off you if you have one, takes us to our transport gives us all a bottle of water and drops us off at our house.”

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Posted 2 years ago

“Perfect driver. On time!”

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Posted 2 years ago

“On time, which is important but there was a terrible high pitched whining noise thoughout the journey. I made me wonder if public transport might have been the better option for me.”

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Posted 2 years ago

Thank you for sharing your feedback with us regarding your recent journey. We apologize for the inconvenience caused by the high-pitched whining noise during the transfer. Our team strives to ensure that all vehicles are in optimal condition and provide a comfortable and pleasant experience for our passengers. We understand that such noise can be disruptive and detract from an otherwise enjoyable journey. We take your feedback seriously and will investigate the issue to identify and address the source of the noise. Our aim is to continuously improve the quality of our services, and your feedback is invaluable in helping us achieve that. We understand that considering public transport as an alternative is a natural thought when faced with an unpleasant noise. However, we would like to assure you that our service is designed to provide convenience and reliability to our customers. We apologize once again for the inconvenience and appreciate your understanding. If you have any further concerns or questions, please don't hesitate to contact our customer service team. We value your feedback and hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“Both pick ups on time drivers polite and friendly cars clean and fit for purpose”

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Posted 2 years ago

“Aucun problème, pas d'attente, amabilité de la part de la chauffeuse et du chauffeur.”

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Posted 2 years ago

“Hab was anderes erwartet. Hätte auch öffis fahren können.”

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Posted 2 years ago

Vielen Dank für Ihr Feedback zu Ihrer letzten Erfahrung mit uns. Es tut uns leid, dass Ihre Erwartungen nicht erfüllt wurden und dass Sie enttäuscht waren. Unser Flughafentransferservice unterscheidet sich von öffentlichen Verkehrsmitteln oder regulären Buslinien. Wir bieten einen im Voraus gebuchten Service, der speziell für ausländische Reisende entwickelt wurde. Unser Ziel ist es, Ihnen eine komfortable und stressfreie Reise vom Flughafen zu Ihrem Zielort zu ermöglichen. Wir berücksichtigen Flugverspätungen und halten uns an Ihre Ankunftszeit, um sicherzustellen, dass Sie abgeholt werden. Aufgrund der Anzahl der Passagiere und der individuellen Abholungen kann es jedoch zu Wartezeiten kommen. Wir entschuldigen uns für etwaige Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Unser Service hat den Vorteil, dass wir Sie so nah wie möglich an Ihrer Unterkunft absetzen, um Ihnen den weiteren Transport zu erleichtern. Bitte beachten Sie, dass öffentliche Busse zu den Zeiten, zu denen Ihre Flüge landen, möglicherweise nicht verfügbar sind, insbesondere bei nächtlichen Ankünften. Wir nehmen Ihr Feedback ernst und werden es nutzen, um unseren Service weiter zu verbessern. Sollten Sie weitere Fragen oder Bedenken haben, wenden Sie sich bitte an unseren Kundenservice. Wir hoffen, dass wir Sie in Zukunft wieder mit unseren verbesserten Dienstleistungen beeindrucken können.

Posted 2 years ago

“Description of who to look for incorrect said rep in Orange t shirt was guy in shirt red tie with voyages reus not from ... anyway got picked up eventually but driver knew Salou less than I did and got a bit lost looking fur first hotel. Despite sat Nav.... so it works but it could be better”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding the description of our representative and the driver's knowledge during your transfer. We apologize for any confusion and inconvenience caused. We strive to provide accurate and helpful information to our customers, and we apologize if the description provided was not clear or led to any confusion. Your feedback will be taken into account to improve our communication and ensure that future descriptions are more accurate. Regarding the driver's knowledge of the area, we regret that you experienced some difficulties during your transfer. While our drivers receive comprehensive training and have access to navigation tools, occasional challenges may arise, especially when navigating to specific hotels or locations. We apologize for any inconvenience caused by the driver's unfamiliarity with the first hotel and any resulting delays. Your feedback is highly valuable to us as we continuously work to improve our services. We appreciate your understanding and patience during the transfer. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team. Once again, we apologize for any inconvenience caused and appreciate your feedback. We will take your comments into consideration to ensure a better experience for our future customers.

Posted 2 years ago

“Alt forløb som det skulle. god service fra chaufføren”

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Posted 2 years ago

“Everything perfect!”

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Posted 2 years ago

“Waited to long time (allmost 2 hrs.)at the Airport before Departure to final hotel destination.”

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Posted 2 years ago

We sincerely apologize for the extensive wait time you experienced at the airport before departing to your final hotel destination. We understand that this was highly inconvenient and not up to the standards we strive to deliver. We appreciate your patience and understanding, and we apologize for any inconvenience caused. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact our customer care department directly. We are committed to learning from this situation and improving our services.

Posted 2 years ago

“Super Service !!! Flug hatte 2 Stunden Verspätung und Fahrer war vor Ort. Vielen Dank für tolle Leistung und weiter so.”

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Posted 2 years ago

“Great, safe, value for money and drivers very friendly and helpful”

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Posted 2 years ago

“Alles bestens!”

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Posted 2 years ago

“Great service, friendly driver. No issue picking us up from the airport despite our flight being delayed. He was a little late collecting us at the end of our trip but kept in touch with updates via WhatsApp to let me know the delay. Would definitely book with Shuttle Direct again”

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Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,252 reviews