Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,252 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Great service, great value, very efficient and friendly. Flight arriving late no problem. The best way to get from airport to hotel in safety and comfort for a great price.”

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Posted 2 years ago

“I have used Shuttle Direct since 2009 for 2 holidays a yr, I have never been disappointed, they are always there waiting on arrival and are never late for pick up on departure. The drivers are always courteous and friendly and hopefully I will be using them for many years to come.”

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Posted 2 years ago

“Super transport merci”

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Posted 2 years ago

“Alles wunderbar”

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Posted 2 years ago

“Bei der Fahrt vom Flughafen ist der Fahrer über S'lllot nach Sa Coma gefahren von dort nach Cala Millor, eine Querstraße von unserem Hotel ist er dann nach Cala Bona gefahren und wir sind dann danach erst zurück wieder nach Cala Millor gefahren. Auf Anfrage sagte der Fahrer die Straße hätte er nicht fahren dürfen, er ist sie dann auf dem Rückweg von Cala Bona nach Cala Millor doch gefahren. Wir waren 30 Sekunden von unserem Hotel entfernt und sind dann dadurch erst 35 Minuten später im Hotel angekommen. Bei der Rückfahrt wurden wir 5 Stunden vor dem Abflug (12:10) abgeholt und waren gegen 08:35 am Flughafen...wir hatten eine Gefühlvolle gute Fahrerin, dafür gibt es einen Stern...wir mussten dann 3 Stunden und 35 im Flughafen auf unseren Abflug warten. Ich glaube das geht besser !”

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Posted 2 years ago

Vielen Dank, dass Sie Ihr Feedback mit uns teilen. Wir entschuldigen uns für die längere Wartezeit und die Umwege, die Sie während Ihres Shuttles nach Cala Millor erfahren haben. Bitte beachten Sie, dass Shuttle-Transfers mehrere Zwischenstopps beinhalten können, um andere Passagiere abzuholen und abzusetzen. Manchmal kann dies zu Umwegen führen, die die Gesamtfahrzeit beeinflussen. Wir bedauern, dass dies zu einer Verzögerung bei Ihrer Ankunft im Hotel geführt hat. Wir verstehen Ihren Unmut und Ihre Enttäuschung über die zusätzliche Zeit, die Sie für die Ankunft und den Rücktransfer zum Flughafen benötigt haben. Wir werden Ihre spezifischen Details prüfen, um unsere Servicequalität zu verbessern und sicherzustellen, dass solche Umwege vermieden werden. Wir danken Ihnen für Ihre Geduld und Ihr Verständnis. Ihr Feedback ist uns wichtig, und wir werden es nutzen, um unseren Service weiter zu optimieren. Wenn Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung. Unsere Kundenbetreuung hilft Ihnen gerne weiter. Wir bedauern die entstandenen Unannehmlichkeiten und hoffen, dass wir Sie in Zukunft besser bedienen können.

Posted 2 years ago

“The driver was approximately 45 mins late at the airport. No information was given. We had to call ourselves. Unprofessional. Besides that we got to our hotel in a smooth fashion.”

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Posted 2 years ago

We apologize for the delay and lack of communication regarding your driver's arrival at the airport. We understand how important it is to receive timely updates and information, and we regret that this was not provided to you in a professional manner. Your feedback is valuable to us, and we will address this issue with our team to ensure that such situations are handled more effectively in the future. We appreciate your understanding and are glad to hear that the rest of your journey to the hotel went smoothly. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to let us know. We value your feedback and strive to provide the best possible service to our customers. Thank you for choosing our shuttle service, and we hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“Super Service, schnell, pünktlich und sehr freundlich”

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Posted 2 years ago

“Excellent service, didn’t have to wait a minute”

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Posted 2 years ago

“Punctual and friendly driver. Car was very clean. Thank you!”

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Posted 2 years ago

“As a party of 6, we used Shuttle Direct and cannot fault their service. At arrivals our driver was waiting and they arrived on time to pick us up for our departure back home. 5 star service. Thank you”

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Posted 2 years ago

“Reasonable price compared with others Very good standard of vehicle. Prompt timely service.”

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Posted 2 years ago

“Wonderful service extremely good value”

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Posted 2 years ago

“Ho usato questo transfer a Maiorca. E' stato un servizio puntuale e preciso. Affidabile e consigliabile.”

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Posted 2 years ago

“Sehr zuvorkommender Fahrer und sehr angenehmer Transfer mit nagelneuem Fahrzeug”

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Posted 2 years ago

“Everything was perfect”

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Posted 2 years ago

“Zuverlässig, vereinbarte Abholzeit wurde auf die Minute genau eingehalten. Danke”

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Posted 2 years ago

“We were picked up from Girona airport and were the first drop off in Calella. We weren’t dropped off by our hotel but in the town with no instructions as to how to get to the hotel. The coach would not have been able to stop outside the hotel due to narrow road. Our pick up time was emailed the day before and was at 3.50 am whilst our flight was at 10.15am but there were a number of pick ups en route to the airport. We were still at the airport 4 hours before the flight. The coach was clean and comfortable and the drivers very helpful. Would recommend.”

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Posted 2 years ago

“Die Abholung bei Hin- und Rückfahrt war perfekt. Auf die Minute pünktlich. Kleinbusse sind super, Fahrer sehr nett. Würde wieder buchen”

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Posted 2 years ago

“Havde bestilt retur Shuttle i Corfu. Kom til tiden begge gange og vi var efterfølgende meget trygge ved denne bestilling. Der var på vores reservations kontrakt bla. information om hvor vi skulle henvende os i lufthavnen da vi ankom. Rimelige priser. Kan kun anbefales”

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Posted 2 years ago

“Rapport qualité-prix correct; attente de 30-40 ' au départ, plusieurs haltes comme prévu, soit perte de temps de 30' supplémentaire sur un trajet de 1h30 en direct environ”

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Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,252 reviews