Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,252 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

“We drove on the 23th of June from tossa de mar to Barcelona airport . The bus driver did not only scream the entire time at other drivers but also at the bus passengers. He was real aggressive and even screamed at children just because they accidentally left their hairbrush an a seat on which they weren’t allowed to sit (which was also not understandable why we could not choose our seats by ourselves). The window was almost broken and it sounded like it could fall out every second. Anyways we got to the airport but the general experience was very bad”

Helpful Report

Posted 2 years ago

Thank you for bringing this issue to our attention. We sincerely apologize for the negative experience you had during your transfer. Providing a safe and comfortable journey is our top priority, and we are sorry that this was not reflected in your recent trip. We have forwarded your feedback to our customer care team for immediate review and quality control. They will thoroughly investigate the incident and take the necessary steps to address the driver's behavior and ensure that such incidents do not happen again in the future. We appreciate you taking the time to share your concerns with us, as it allows us to improve our services and provide a better experience for our customers. If there is any additional information you would like to provide or if you have any further concerns, please do not hesitate to contact our customer care team directly. We are committed to resolving this matter and ensuring that you receive the appropriate support and assistance. Once again, we apologize for the inconvenience you experienced and thank you for your understanding. We will take your feedback seriously and work diligently to improve our services.

Posted 2 years ago

“Service très bien, mais ce serait bien que les noms des Hôtels soient annoncés.”

Helpful Report

Posted 2 years ago

“On Time Very clean vehicle”

Helpful Report

Posted 2 years ago

“We had to wait quite some time for our journey from the airport to our hotel but the return journey worked perfectly”

Helpful Report

Posted 2 years ago

“Chauffeur komt op tijd en is erg behulpzaam,wat ook prettig is dat je vooraf bericht krijgt via de mail hoelaat je aanwezig moet zijn op de afgesproken plaats.Kon ook nog een andere ophaalplek aangeven via tel. contact met een vriendelijke medewerker.”

Helpful Report

Posted 2 years ago

“Todo ha funcionado muy bien,muy puntual y personal simpatico”

Helpful Report

Posted 2 years ago

“Good service”

Helpful Report

Posted 2 years ago

“Everything went smoothly. Going to use them next time too.”

Helpful Report

Posted 2 years ago

“eficientes, puntuales”

Helpful Report

Posted 2 years ago

“Perfect door to door service”

Helpful Report

Posted 2 years ago

“Even our flight delayed and that we had more than one hour delay after our plane landed the driver waited us”

Helpful Report

Posted 2 years ago

“Perfekt Sehr pünktlich und nett”

Helpful Report

Posted 2 years ago

“war zufrieden”

Helpful Report

Posted 2 years ago

“Servicio cómodo y placentero, personal muy profesional”

Helpful Report

Posted 2 years ago

“Top parfait”

Helpful Report

Posted 2 years ago

“Very quick nice driver very clean bus”

Helpful Report

Posted 2 years ago

“Thank you very much, my daughter informs me seeing your driver after finally landing in Ibiza was the best bit of the journey after hours of delays at Gatwick ! Thanks for waiting. Mr D Barnard.”

Helpful Report

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“De bus was ruim op tijd op de afgesproken plek bij het hotel. De chauffeur was vriendelijk en behulpzaam.”

Helpful Report

Posted 2 years ago

“Excellent service there and back at a very reasonable price.”

Helpful Report

Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,252 reviews