Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,252 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Very slow transfer from Girona Airport. Arrived at 10:40pm and didn't get to destination till after 1:30am. Staff very pleasant but just a slow transfer at the end of a long day”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent transfer from Girona Airport. We apologize for the extended duration of your journey and any inconvenience it may have caused. We understand that after a long day of travel, a slow transfer can be frustrating. Our aim is to provide efficient and timely services to our customers, and we apologize for falling short of your expectations in this instance. We appreciate your kind words about our staff, and we will take your feedback into account to improve our service and minimize any delays in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team. We value your feedback and strive to provide the best possible experience for our customers. Thank you for choosing our services, and we hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“Immaculate and comfortable vehicle, friendly and safe driver and excellent service! We will definitely use this service again!”

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Posted 2 years ago

“Demasiada espera por autobus”

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Posted 2 years ago

Lamentamos mucho las molestias ocasionadas debido a la espera prolongada por el autobús. Entendemos que esperar puede ser frustrante y nos disculpamos por cualquier inconveniente que esto haya causado. Es importante destacar que nuestros servicios de lanzadera funciona con rutas específicas para recoger y dejar a varios pasajeros en diferentes puntos. A veces, esto puede resultar en ciertos tiempos de espera debido a la coordinación de los traslados. Sin embargo, nos esforzamos continuamente por mejorar nuestros servicios y minimizar cualquier retraso innecesario. Tomaremos en cuenta sus comentarios para realizar ajustes y brindar una experiencia más eficiente en futuros traslados. Agradecemos sinceramente su comprensión y agradecemos su paciencia durante la espera. Si hay algo más en lo que podamos asistirle o si tiene alguna otra inquietud, no dude en contactar a nuestro equipo de atención al cliente. Estamos aquí para ayudarle. Nuevamente, nos disculpamos por las molestias ocasionadas y agradecemos su elección de nuestros servicios. Esperamos tener la oportunidad de servirle mejor en el futuro.

Posted 2 years ago

“Instructions were not right . Saying someone will be waiting for us . We had to found the bus office, then ask about our reservation ( in spanish) . Eventually it was fine but not that easy”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent experience with us. We apologize for any inconvenience caused due to the incorrect instructions provided. We take your feedback seriously and will immediately review our instructions to ensure they are accurate and clear for future bookings. It is our goal to make the process as seamless as possible, and we apologize for any confusion or difficulties you may have encountered. We appreciate your understanding and patience in locating our bus office and confirming your reservation. We strive to improve our communication and ensure that our customers have a smooth and hassle-free experience from start to finish. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact our customer care team. We are here to help. Once again, we apologize for any inconvenience caused and appreciate your valuable feedback. We hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“Todo perfecto.”

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Posted 2 years ago

“Hat alles super geklappt!”

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Posted 2 years ago

“Brilliant service only had to wait 30 mins at start of holiday other transfer companies was longer I believe. At the end of holiday on time 3 people wasn't at the agreed meeting point driver was looking for them which I thought was good”

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Posted 2 years ago

“C était parfait”

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Posted 2 years ago

“Super nice Driver!”

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Posted 2 years ago

“Used Shuttle Direct Several times and have never failed to impress.”

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Posted 2 years ago

“Servicio muy recomendable”

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Posted 2 years ago

“Pünktlich und zuverlässig, top Service 👍”

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Posted 2 years ago

“Excellent prompt service”

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Posted 2 years ago

“Zuverlässig und pünktlich Bargeldlose Bezahlung Jederzeit zu empfehlen”

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Posted 2 years ago

“Fantastic communication, excellent driver, very prompt. Highly reccommend this service, we will be using them again.”

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Posted 2 years ago

“Todo fue correcto. La única pega es que para el viaje de vuelta no me avisaron de los detalles de recogida hasta la víspera, cuando se supone que te avisan con 48 horas de antelación, y no te dejan opción de elegir, es cuando ellos te dicen y sube ellos te dicen y punto.”

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Posted 2 years ago

“Transfert parfait”

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Posted 2 years ago

“Trajet rapide, départ rapide. Peut-être une question de chance mais c'était parfait !”

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Posted 2 years ago

“We waited a long time for the bus, then it left for a long time. the journey from the airport takes a long time, 2-3 hours, and not to the hotel itself, but to the nearest bus stop near the hotel. I do not recommend traveling from the airport it took a very long time, after you get to the hotel it will take up to 4 hours”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback about your recent shuttle experience. We apologize for any inconvenience caused by the wait and the duration of the journey. Shuttle services operate on a shared basis, picking up passengers from multiple flights and taking them to various destinations. This can result in additional waiting time as the bus needs to accommodate different schedules and routes. Regarding the duration of the journey, it is important to note that shuttle services typically make stops at various drop-off points near hotels, rather than providing a direct transfer to each individual hotel. This allows us to serve multiple customers efficiently and keep the cost of the service more affordable compared to private transfers. However, we understand that the travel time may be longer than expected, especially during peak hours or due to traffic conditions. We appreciate your patience and understanding during these circumstances. For customers seeking a more direct and expedient transfer, we also offer private transfer options that provide a dedicated vehicle for your party. This option ensures a faster and more personalized service tailored to your specific needs. We appreciate your feedback and will continue to review and improve our services to provide a better experience for our customers. If you have any further concerns or require assistance, please don't hesitate to reach out to our customer care team. Thank you for choosing our shuttle service, and we hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“Recogida con horas de anticipación al vuelo”

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Posted 2 years ago

Gracias por compartir su experiencia con nuestro servicio de transporte. Lamentamos cualquier confusión o inconveniente causado por la recogida anticipada antes de su vuelo. Nuestro objetivo es garantizar que los pasajeros lleguen al aeropuerto con suficiente tiempo de antelación para cumplir con los requisitos de check-in y seguridad. Por lo tanto, es posible que las recogidas se programen con cierta anticipación para garantizar una llegada oportuna al aeropuerto y evitar posibles retrasos imprevistos en el camino. Sin embargo, entendemos que cada situación es única y siempre estamos abiertos a comentarios y sugerencias de nuestros clientes. Valoramos su opinión y utilizaremos su retroalimentación para revisar y mejorar nuestros procesos. Si tiene alguna otra inquietud o pregunta, no dude en ponerse en contacto con nuestro equipo de atención al cliente. Estaremos encantados de asistirle en lo que podamos. Agradecemos su confianza en nuestro servicio de transporte y esperamos tener la oportunidad de brindarle una experiencia mejorada en el futuro.

Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,252 reviews