Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,284 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Well organized and reliable company, and not expensive considering the distance.”

Helpful Report

Posted 2 years ago

“A journey to Madrid airport very comfortable. Driver very helpful.”

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Posted 2 years ago

“Une équipe à l'écoute des voyageurs, efficace et réactive, bravo et merci, chauffeur comme hôtesses d'accueil!”

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Posted 2 years ago

“Excellent service went without a hitch”

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Posted 2 years ago

“Personale puntuale, risposte veloci alle richieste, e grande gestione del trasporto anche se il volo è in ritardo”

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Posted 2 years ago

“Beaucoup trop long voyage 2 heures. pour aller de la cala de mijas à malaga.”

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Posted 2 years ago

Nous sommes désolés pour l'inconvénient que vous avez rencontré lors de votre transfert. Nous comprenons votre frustration face à la durée excessive du trajet. Nos services de navette fonctionnent en collectant et en déposant plusieurs passagers le long d'un itinéraire prédéterminé, ce qui peut entraîner des temps de trajet plus longs en fonction des destinations des autres passagers. Cela nous permet de proposer des tarifs plus économiques par rapport à un service de taxi privé. Cependant, nous comprenons que cela peut être moins pratique dans certains cas. Nous tenons également à vous informer que nous proposons des services privés qui offrent une solution plus directe et rapide, sans les arrêts supplémentaires. Ces services sont généralement plus adaptés pour ceux qui préfèrent une expérience de transfert plus rapide et personnalisée. Nous tenons à nous excuser sincèrement pour les désagréments causés. Votre avis est important pour nous et nous l'avons transmis à notre service clientèle pour un examen plus approfondi. Un membre de notre équipe vous contactera pour discuter de votre expérience et trouver une solution appropriée. Nous apprécions votre patience et votre compréhension. Votre satisfaction est importante pour nous, et nous ferons tout notre possible pour rectifier cette situation.

Posted 2 years ago

“Very good service and on time would definitely use again!”

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Posted 2 years ago

“Great, reliable service.”

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Posted 2 years ago

“Very straight forward instructions of meeting points, smooth ride and comfortable coach. The only downside is the long transfer.. 4 hours on a 1 hour journey as stopping off at each resort along the way.”

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Posted 2 years ago

“Unser Fahrer Thomas war großartig, ist sehr umsichtig gefahren - hat uns gut unterhalten und konnte zu allem anderen sogar Deutsch :-).”

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Posted 2 years ago

“Nemt og enkelt. Bestilte hjemmefra. God service og flink personale.”

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Posted 2 years ago

“Todo perfecto”

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Posted 2 years ago

“Då det var mycket trafik så anlände de lite tidigare på hotellet för att hämta upp oss, och det var jättebra. Engelsktalande chaufför ett plus för det, trevlig.”

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Posted 2 years ago

“Wij zijn zeer tevreden over deze vervoerdienst. Zowel het vervoer van en naar de luchthaven verloopt steeds zeer vlot.”

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Posted 2 years ago

“On time efficient service.”

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Posted 2 years ago

“Confusion when passengers arrived at airport for pick-up , driver was not there , no directions to indicate which exit door the driver would be waiting at. Had to ring the company a number of times to get it sorted. Will not use this service again”

Helpful Report

Posted 2 years ago

We apologize for the confusion and inconvenience you experienced during your airport pick-up. It is regrettable that the driver was not present and that there was a lack of clear instructions regarding the meeting point. We understand the frustration this may have caused, and we assure you that we take your feedback seriously. The information regarding the meeting point and any specific instructions should have been provided on your voucher or booking confirmation. We apologize if this information was not clear or easily accessible to you. To further investigate this matter and ensure that it does not happen again in the future, we have forwarded your review to our Customer Care department for quality control. They will review the situation and take appropriate actions to address any shortcomings in our service. We sincerely apologize for any inconvenience this has caused you and appreciate your understanding. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact our customer service team. We are here to assist you. Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused.

Posted 2 years ago

“Hej, Vi bokade och det skulle ta ca 50min - 2h 20 min senare var vi på vårt hotell så det blir nog inga fler bokningar hos er.”

Helpful Report

Posted 2 years ago

Tack för att du delar med dig av din upplevelse. Vi beklagar att din transfer tog längre tid än förväntat och att det påverkade din resa negativt. Våra shuttletransfers är vanligtvis planerade för att samla upp och släppa av passagerare vid olika hotell och destinationer längs vägen. Detta kan ibland innebära att resan tar längre tid än förväntat, beroende på antalet passagerare och trafikförhållandena. Vi förstår att du föredrar en snabbare transfer, och därför erbjuder vi också privata transferalternativ där du har en egen förare och transportmedel för att nå ditt resmål direkt och bekvämt. Vi beklagar återigen den förlängda restiden och hoppas att du ger oss möjligheten att tjäna ditt förtroende igen i framtiden. Om du har några ytterligare frågor eller önskar mer information om våra privata transferalternativ, är du välkommen att kontakta vår kundtjänst. Tack för din feedback, och vi beklagar eventuella besvär som uppstått.

Posted 2 years ago

“My trip has been cancelled because suddenly they do not stop at my destination anymore. They just changed their procedures while bookings were active. What a behavior is this to just alter an agreed contract? 3 Emails have been issued to me, asking confirmation to drop me elsewhere (35 minutes from my destination and without alternative). I had no access to Email at that time and as I did not reply they just cancelled my booking. Arriving at Faro airport I had no shuttle or other transfer. Luckily there has been public transport (waiting 1 hour).”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience you experienced with your trip. Our primary method of communication is via email, and we strive to provide our customers with timely and accurate information regarding any changes or updates to their bookings. We understand that the change in procedures regarding your destination was unexpected and caused frustration. Our customer care department has been notified of your case and will conduct a thorough investigation to ensure that this issue is addressed and appropriate actions are taken. Regarding the emails requesting confirmation for an alternative drop-off location, we apologize if you were unable to access your email at that time. We encourage our customers to respond to such emails to ensure smooth communication and avoid any misunderstandings. We sincerely regret the inconvenience you faced upon arriving at Faro airport without a shuttle or other transfer. We appreciate your resourcefulness in utilizing public transport, although we understand that it resulted in a longer wait time. Once again, we apologize for the inconvenience caused and assure you that we take your feedback seriously. Our customer care team will be in contact with you to address your concerns and work towards a resolution. Thank you for your understanding and patience.

Posted 2 years ago

“Hat alles super geklappt, vielen Dank.”

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Posted 2 years ago

“Unfortunately had to cancel the transfer due to a medical emergency and you were not flexible with your cancel policy. Even though the return transfer was outside the cancellation window, you treated it as part of the arrival transfer.”

Helpful Report

Posted 2 years ago

Thank you for reaching out to us regarding your cancellation request. We apologize for any inconvenience caused . Your booking was through an agent or booking portal, we kindly request that you contact them directly to discuss your cancellation and any applicable refund or changes to your booking. They should be able to provide you with more information and assistance in this matter. However, we understand that unforeseen circumstances can arise, such as a medical emergency, and we are here to assist you as much as possible. If there is any specific information or documentation that we can provide to support your case with the booking agent, please let us know, and we will do our best to assist you. Please do not hesitate to reach out to us if you have any further questions or concerns. We appreciate your understanding and cooperation in this matter.

Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,284 reviews